PNC Bank, GEORGETOWN BRANCH
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420 client reviews
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| Name: | PNC Bank |
| Concentration: | Commercial Lending Specialization |
| Established: | 01/01/1804 |
| FDIC Insurance: | 01/01/1934 |
| Holden By: | PNC FINL SERVICES GROUP INC |
| Charter Class: | Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC) |
| # of Branches: | 2378, view all, view on map |
| Website: | www.pnc.com |
| Total Assets: | $557,463,343,000 |
| Total Deposits: | $428,985,450,000 |
| Total Equity Capital: | $50,108,085,000 |
| Total Domestic Office Deposits: | $428,490,983,000 |
| Net Income: | $5,836,901,000 |
| Quarterly Net Income: | $957,096,000 |
| Return on Assets: | 1% |
| Quarterly Return on Assets: | 1% |
| Return on Equity: | 12% |
| Quarterly Return on Equity: | 8% |
| More... | |
Client Review
420 client reviews of PNC Bank scored 2.5 out of 5.
Customer Service
Overall Rating
Office Environment & Staff
Waiting Time
by smhdisappointed, Mar. 13, 2017
I only use this branch once every two weeks to make a straight deposit of one check into my account through the drive thru. I have only gone inside once. Every time I gone through the drive I have a very pleasant, dark haired young lady. I have become used to her being pleasant, good mornings, anything else I can help you with today, have a good day, etc.
Well, my last drive through experience I had Denise. She didn't acknowledge me. She took the canister. Came back and said are you cashing this check? I said no, there is a deposit slip with the check. (quiet). Then she came back and said, you didn't sign the check. I said I don't have to sign the check. (quiet) Disappears. Next, the canister comes out. I take my receipt. No thank you, no anything at all. I rang the call button. three times. She came back and said yes. I asked if she just waited on me. She said yes. I asked her name. She said Denise. I said thank you.
I called the branch manager. She was not able to come to the phone. I left a message. No call back. I called another day. She was off. I called the next day and left another message. I just called today and left a message with Erica Garland for her branch manager Ida to call me back and that I had left messages before and no return call.
I guess you can see my point.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Georgetown Branch at Georgetown, DE
10 of 12 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Office Environment & Staff Waiting Timeby smhdisappointed, Mar. 13, 2017
I only use this branch once every two weeks to make a straight deposit of one check into my account through the drive thru. I have only gone inside once. Every time I gone through the drive I have a very pleasant, dark haired young lady. I have become used to her being pleasant, good mornings, anything else I can help you with today, have a good day, etc.
Well, my last drive through experience I had Denise. She didn't acknowledge me. She took the canister. Came back and said are you cashing this check? I said no, there is a deposit slip with the check. (quiet). Then she came back and said, you didn't sign the check. I said I don't have to sign the check. (quiet) Disappears. Next, the canister comes out. I take my receipt. No thank you, no anything at all. I rang the call button. three times. She came back and said yes. I asked if she just waited on me. She said yes. I asked her name. She said Denise. I said thank you.
I called the branch manager. She was not able to come to the phone. I left a message. No call back. I called another day. She was off. I called the next day and left another message. I just called today and left a message with Erica Garland for her branch manager Ida to call me back and that I had left messages before and no return call.
I guess you can see my point.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Georgetown Branch at Georgetown, DE
10 of 12 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
1 comment. Add a comment
by Ruffian 2017-03-25 08:21:58
The Eaton Rapids branch does NOT have a drive thru because of their location downtown. Your review is either incorrect or for a different branch and should be rectified.
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