Citibank, 120 BROADWAY BRANCH
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105 client reviews
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| Name: | Citibank |
| Concentration: | International Specialization |
| Established: | 06/16/1812 |
| FDIC Insurance: | 01/01/1934 |
| Holden By: | CITIGROUP INC |
| Charter Class: | Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC) |
| # of Branches: | 663, view all, view on map |
| Website: | www.citibank.com |
| Total Assets: | $1,684,710,000,000 |
| Total Deposits: | $1,327,597,000,000 |
| Total Equity Capital: | $162,945,000,000 |
| Total Domestic Office Deposits: | $747,614,000,000 |
| Net Income: | $11,169,000,000 |
| Return on Assets: | 1% |
| Return on Equity: | 7% |
| More... | |
Client Review
105 client reviews of Citibank scored 2 out of 5.
Mr. Gary S. Eddy
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by gseddy1983, Nov. 10, 2018
Great
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Citibank, 120 Broadway Branch at New York, NY
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby gseddy1983, Nov. 10, 2018
Great
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Citibank, 120 Broadway Branch at New York, NY
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Security breach
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Stevecally22, Oct. 06, 2017
I live in UK and visited New York in May with the express intention of opening a bank account. I made a deposit and opened an account at this branch. In August I attempted to use my account and had difficulty. I telephoned Citibank customer service and they informed me initially that my account had been closed down the day after I opened it and the funds I had deposited had been withdrawn. They advised me to contact the branch for further information. I telephoned the branch and they told me the account had been closed down because of problems with my ID. I questioned them on this and they were unable to tell me what the problem with my ID was. I questioned the whereabouts of the funds I placed in the account and they told me they had sent a cheque to my UK address. I queried this and asked if there was any record of that cheque bring cashed. The representative then changed his story and informed me that this wasn't the case, he had made a mistake and that the account was closed by a teller transaction - I questioned this and was informed that somebody came into the branch and withdrew my funds and as a result the account was closed. I explained that I was not in New York that day and had only ever visited that branch on the one occasion and that was to open the account. I asked the representative to investigate this and he said he would get back to me in two weeks time. I have heard nothing since. I now have no American bank account and my money has gone. I do hope Citibank read this feedback. It seems to me that the security at Citibank is at best inadequate and I could not recommend this bank to anybody for that reason. Next step for me is a letter to the national newspaper.
Stephen Callaghan
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Citibank, 120 Broadway Branch at New York, NY
26 of 26 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Stevecally22, Oct. 06, 2017
I live in UK and visited New York in May with the express intention of opening a bank account. I made a deposit and opened an account at this branch. In August I attempted to use my account and had difficulty. I telephoned Citibank customer service and they informed me initially that my account had been closed down the day after I opened it and the funds I had deposited had been withdrawn. They advised me to contact the branch for further information. I telephoned the branch and they told me the account had been closed down because of problems with my ID. I questioned them on this and they were unable to tell me what the problem with my ID was. I questioned the whereabouts of the funds I placed in the account and they told me they had sent a cheque to my UK address. I queried this and asked if there was any record of that cheque bring cashed. The representative then changed his story and informed me that this wasn't the case, he had made a mistake and that the account was closed by a teller transaction - I questioned this and was informed that somebody came into the branch and withdrew my funds and as a result the account was closed. I explained that I was not in New York that day and had only ever visited that branch on the one occasion and that was to open the account. I asked the representative to investigate this and he said he would get back to me in two weeks time. I have heard nothing since. I now have no American bank account and my money has gone. I do hope Citibank read this feedback. It seems to me that the security at Citibank is at best inadequate and I could not recommend this bank to anybody for that reason. Next step for me is a letter to the national newspaper.
Stephen Callaghan
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Citibank, 120 Broadway Branch at New York, NY
26 of 26 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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Impersonal, unkind, and unsympathetic
Overall Rating
Other Services
by Shintarito, Aug. 17, 2011
On August 10, 2011, I visited this Citibank branch (Financial Center #001, 120 Broadway, NY) and had a very unpleasant experience. I tried to cash my JPY travelers’ checks into US$ but the Branch Assistant Manager, Ms. Ieunice Roberts, graciously refused doing so, showing the “internal” company policy that explicitly prohibits cashing foreign currency TC of non US Citibank clients. I am a Citigold customer of Citibank Spain but no special service was offered. Although I did not expect a special treatment, the way Ms. Roberts addressed my question was very impersonal, unkind, and unsympathetic. It seems that the worldwide operation of Citigold is merely a false copy which I found very inconsistent and incoherent.
* this reviewer has be with this bank for <6 months
* this reviewer had >10 banks before.
* this review was made on Citibank, 120 Broadway Branch at New York, NY
7 of 12 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Other Servicesby Shintarito, Aug. 17, 2011
On August 10, 2011, I visited this Citibank branch (Financial Center #001, 120 Broadway, NY) and had a very unpleasant experience. I tried to cash my JPY travelers’ checks into US$ but the Branch Assistant Manager, Ms. Ieunice Roberts, graciously refused doing so, showing the “internal” company policy that explicitly prohibits cashing foreign currency TC of non US Citibank clients. I am a Citigold customer of Citibank Spain but no special service was offered. Although I did not expect a special treatment, the way Ms. Roberts addressed my question was very impersonal, unkind, and unsympathetic. It seems that the worldwide operation of Citigold is merely a false copy which I found very inconsistent and incoherent.
* this reviewer has be with this bank for <6 months
* this reviewer had >10 banks before.
* this review was made on Citibank, 120 Broadway Branch at New York, NY
7 of 12 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
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