U.S. Bank, IDAHO FALLS BRANCH
|
957 client reviews
| |
| Name: | U.S. Bank |
| Concentration: | All Other Over 1 Billion |
| Established: | 07/13/1863 |
| FDIC Insurance: | 01/01/1934 |
| Holden By: | U S BCORP |
| Charter Class: | Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC) |
| # of Branches: | 2301, view all, view on map |
| Website: | www.usbank.com |
| Total Assets: | $650,658,504,000 |
| Total Deposits: | $524,697,711,000 |
| Total Equity Capital: | $61,526,628,000 |
| Total Domestic Office Deposits: | $517,223,585,000 |
| Net Income: | $5,862,096,000 |
| Quarterly Net Income: | $950,209,000 |
| Return on Assets: | 1% |
| Quarterly Return on Assets: | 1% |
| Return on Equity: | 10% |
| Quarterly Return on Equity: | 6% |
| More... | |
Client Review
957 client reviews of U.S. Bank scored 2.5 out of 5.
Very poor customer service
Overall Rating
Office Environment & Staff
by combblai, Dec. 15, 2023
This afternoon I came into office to change my bank account type. Waited for the bank associate to finish with a customer at her desk. I thought the clerk at the window couldn’t help with this. After she finished with that person I asked kindly if I could be next. She nicely waved me back and said someone would help me soon. After completing some phone calls she left her desk to speak with a clerk at the front desk. When returning to her desk she went to the next couple in line who had just came in and asked them how she could help them, ignoring me. I asked her if I needed to come back at a different time. Again she said someone would help me shortly. At that point I realized she was not a person I could trust to help me. Walking back to my vehicle I also realized the couple she helped matched her race. Hopefully this wasn’t the reason she ignored me and hopefully she won’t get promoted as a result of this incident.
* this reviewer has be with this bank for >10 years
* this review was made on U.S. Bank, IDAHO FALLS BRANCH at Idaho Falls, ID
Was this review helpful to you? Yes, No Report Abuse
Overall Rating Office Environment & Staffby combblai, Dec. 15, 2023
This afternoon I came into office to change my bank account type. Waited for the bank associate to finish with a customer at her desk. I thought the clerk at the window couldn’t help with this. After she finished with that person I asked kindly if I could be next. She nicely waved me back and said someone would help me soon. After completing some phone calls she left her desk to speak with a clerk at the front desk. When returning to her desk she went to the next couple in line who had just came in and asked them how she could help them, ignoring me. I asked her if I needed to come back at a different time. Again she said someone would help me shortly. At that point I realized she was not a person I could trust to help me. Walking back to my vehicle I also realized the couple she helped matched her race. Hopefully this wasn’t the reason she ignored me and hopefully she won’t get promoted as a result of this incident.
* this reviewer has be with this bank for >10 years
* this review was made on U.S. Bank, IDAHO FALLS BRANCH at Idaho Falls, ID
Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
Absolute worst bank in Idaho Falls
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by chrisman, Aug. 09, 2013
EVERY TIME I go into the Shoup branch I'm treated like a second class citizen. There tellers are incredibly rude, as it's the branch manager. If I wasn't forced to frequent this bank every couple if months, I would never again set foot in this bank. EVERY single time I go in there, they give me problems and are extremely rude. This bank needs to be shut down!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Idaho Falls Branch at Idaho Falls, ID
1 of 1 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby chrisman, Aug. 09, 2013
EVERY TIME I go into the Shoup branch I'm treated like a second class citizen. There tellers are incredibly rude, as it's the branch manager. If I wasn't forced to frequent this bank every couple if months, I would never again set foot in this bank. EVERY single time I go in there, they give me problems and are extremely rude. This bank needs to be shut down!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Idaho Falls Branch at Idaho Falls, ID
1 of 1 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
Banks Nearby
The Bank of Commerce, DOWNTOWN BRANCH (0.0 miles)
Full Service Brick and Mortar Office
375 Yellowstone Ave
Idaho Falls, ID 83402
Full Service Brick and Mortar Office
375 Yellowstone Ave
Idaho Falls, ID 83402
Bank of Idaho (0.2 miles)
Full Service Brick and Mortar Office
399 North Capital Avenue
Idaho Falls, ID 83402
Full Service Brick and Mortar Office
399 North Capital Avenue
Idaho Falls, ID 83402
KeyBank, IDAHO FALLS BRANCH (0.2 miles)
Full Service Brick and Mortar Office
501 W Broadway St
Idaho Falls, ID 83402
Full Service Brick and Mortar Office
501 W Broadway St
Idaho Falls, ID 83402
Bank of Idaho, Trust Department (0.2 miles)
Limited Service Trust Office
350 Memorial Dr
Idaho Falls, ID 83402
Limited Service Trust Office
350 Memorial Dr
Idaho Falls, ID 83402
Bank of Idaho, Administration Department (0.2 miles)
Limited Service Administrative Office
350 Memorial Dr
Idaho Falls, ID 83402
Limited Service Administrative Office
350 Memorial Dr
Idaho Falls, ID 83402