U.S. Bank, SPANAWAY BRANCH
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957 client reviews
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| Name: | U.S. Bank |
| Concentration: | All Other Over 1 Billion |
| Established: | 07/13/1863 |
| FDIC Insurance: | 01/01/1934 |
| Holden By: | U S BCORP |
| Charter Class: | Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC) |
| # of Branches: | 2301, view all, view on map |
| Website: | www.usbank.com |
| Total Assets: | $650,658,504,000 |
| Total Deposits: | $524,697,711,000 |
| Total Equity Capital: | $61,526,628,000 |
| Total Domestic Office Deposits: | $517,223,585,000 |
| Net Income: | $5,862,096,000 |
| Quarterly Net Income: | $950,209,000 |
| Return on Assets: | 1% |
| Quarterly Return on Assets: | 1% |
| Return on Equity: | 10% |
| Quarterly Return on Equity: | 6% |
| More... | |
Client Review
957 client reviews of U.S. Bank scored 2.5 out of 5.
Spanaway, WA Branch
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by pissedoffchick, Jan. 30, 2012
I am a young adult who hasn't been in the working world for very long. I am 20, have had a debit card for two years now but have only regularly used the card for about six months.
I got a charge from my savings titled, "withdrawal charge," with no details. I called the bank and a rude teller told me I would have to wait 3 days until a manager was in, she would leave a note for them. I called three days later and the manager was out sick. So i talked to another and she said she would review my account and call me back within the hour, which she didn't. I asked about the charges and it was $15 per transaction after six transactions from your savings, if you use an ATM or mobile device/app. I had no idea this existed. Nowhere online does it say anything about this federal fee on their website, and especially not on the mobile website. The total charge to my account for the month was $165. I thought mobile banking was free, and since it is powered completely by the internet and the bank itself isnt actually doing any work, I had no idea I was limited. She refunded me $40 only. I was never notified via email or otherwise that I have exceeded six transactions. I called two other banks and they charge $1 per transaction, the other said they simply didnt charge but also did not allow you to transfer money again for that statement unless it was in person.
In the end this fee is my fault, I was unaware. But I was never notified, and I still think $15 is a ridiculous charge and they are complete greedy money grubbers. I will be closing my account as soon as possible and support a LOCAL bank. Not a big bank.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Spanaway Branch at Spanaway, WA
4 of 8 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby pissedoffchick, Jan. 30, 2012
I am a young adult who hasn't been in the working world for very long. I am 20, have had a debit card for two years now but have only regularly used the card for about six months.
I got a charge from my savings titled, "withdrawal charge," with no details. I called the bank and a rude teller told me I would have to wait 3 days until a manager was in, she would leave a note for them. I called three days later and the manager was out sick. So i talked to another and she said she would review my account and call me back within the hour, which she didn't. I asked about the charges and it was $15 per transaction after six transactions from your savings, if you use an ATM or mobile device/app. I had no idea this existed. Nowhere online does it say anything about this federal fee on their website, and especially not on the mobile website. The total charge to my account for the month was $165. I thought mobile banking was free, and since it is powered completely by the internet and the bank itself isnt actually doing any work, I had no idea I was limited. She refunded me $40 only. I was never notified via email or otherwise that I have exceeded six transactions. I called two other banks and they charge $1 per transaction, the other said they simply didnt charge but also did not allow you to transfer money again for that statement unless it was in person.
In the end this fee is my fault, I was unaware. But I was never notified, and I still think $15 is a ridiculous charge and they are complete greedy money grubbers. I will be closing my account as soon as possible and support a LOCAL bank. Not a big bank.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Spanaway Branch at Spanaway, WA
4 of 8 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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