United Community Bank, Eagle National Stockbridge Branch

Name:United Community Bank, Eagle National Stockbridge Branch
Full Service Brick and Mortar Office
Review:13 client reviews
Location:850 Eagle's Landing Parkway
Stockbridge, GA 30281

Henry County
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Phone:770-507-5855
FDIC Cert:#16889
Established:1997-12-02


The Bank

Name:United Community Bank
Concentration:Commercial Lending Specialization
Established:1950-03-01
FDIC Insurance:1950-03-01
Holden By:United Community Banks Inc
Charter Class:Commercial bank, state charter and Fed nonmember, supervised by the FDIC
# of Branches:187, view all, view on map
Website:www.ucbi.com
Total Assets:$24,154,420,000
Total Deposits:$21,172,043,000
Total Equity Capital:$2,664,082,000
Total Domestic Office Deposits:$21,172,043,000
Net Income:$125,474,000
Quarterly Net Income:$74,063,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:10%
Quarterly Return on Equity:11%
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Client Review

13 client reviews of United Community Bank scored 3 out of 5.

WORST Business Practices by FAR!
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Casbar54, Jun. 12, 2013

Amazed at how inept and ludicrous their banking system as a whole is including their phone system and staff behind it.

Simple phone call to find out why my mtge pmt was refused for NSF from my well-funded money-mkt acct turned into an hour long process.  Phone call trsfrd twice to an endless-ringing line which was never answered or kicked back to an operator after 10.5 MINUTES!
Finally, asked where my call had been trsfrd to and was told the loan dpt.  MY LOAN was NOT at UCBI.  Then, was told maybe they were busy!  So why didn't the system kick it back to an operator?

Asked for a supervisor who only talked over me, would not let me finish a sentence, ask a question, etc.  Asked to speak w/ her supervisor to file a complaint about both the practice of trsfing calls AND the disrespect shown by a supervisor to an already upset customer.

Director of Banking in GA and TN both were unavailable... SURPRISE, SURPRISE, SURPRISE! but there were problems with the phone lines in Kingston.  (Funny how they patched me thru ok to the Kingston branch mgr, who was also unavailable.

ONE HOUR and counting to get the answer to a simple question - why was my mortgage pmt of $949.62 returned when my account held over $2800!  AMAZED, Disgust for this bank CONFIRMED to be wholly deserved, and MOVING MY ACCT immediately!

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on United Community Bank, Eagle National Stockbridge Branch at Stockbridge, GA
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customer service
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Drummerboy, Aug. 19, 2011

So impressed with the friendly staff there. Wasn't sure if I was even in a "BANK" since banks have gotten to be so uncaring and make my blood pressure go up. Would recommend them to anyone and their fees are so much less (if you have them at all on your account)!

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on United Community Bank, Eagle National Stockbridge Branch at Stockbridge, GA
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All Reviews...

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