United Community Bank, Review

Rude Customer Service
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Pearson, Jan. 18, 2017

Some small town banks need to get with the times and realize that everybody that walks in their doors do not  want to stop and chat about their neighbor or who they seen at Wal-Mart. I spent almost an hour of my time on a Saturday to add my husband to my checking account.  You would have thought I was applying for a new loan.  Any bank that thinks they need to see my marriage or divorce papers to add someone to my checking account will cost them business in the long run.  I don't think it is their business what my personal or marital status is!!! Now that they have my wedding date they cant seem to get anything right with my account.  My debit card does not work, the 1-800 automated system tells me I have a invalid pin number and I have no access to my money until I go back to the branch on Saturday.  Great Customer Service Ladies!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on United Community Bank, Georgia 400 Facility at Dawsonville, GA
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Bounce Protection
Overall Rating
Office Environment & Staff
Waiting Time
by Vivomaine, Sep. 01, 2013

For years I had bounce protection and never had a problem cashing a check or any other difficulties. The staff was always friendly. Then all of a sudden I was never told why they took away my bounce protection, can't cash a check unless I have the amount in my account, always have to get a supervisor approval every time I make a deposit. It is frustrating and very unprofessional to just change someones account without telling them why. Not a five star bank any more.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on United Community Bank, Adairsville Branch at Adairsville, GA
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Rude Loan Officer (Lenoir City)
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by sinsoftheheart, Jun. 08, 2012

My husband and I were approved for a loan for a new home. We got everything ready and were well on our way. however from the start the Loan Officer was extreamly rude. If we asked a question or didnt under stand something and asked her to explain she huffed and explained it quickly as if we should have known everything already. (This was out first time buying a home) She left out key information that wasnt in the contract and we found out once we didnt get the home due to her lack of help and knowledge she told one of her friends about the home and they are currently buying it. I will NEVER go back to this bank for a loan ever again.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on United Community Bank, Lenoir City Branch at Lenoir City, TN
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