United Community Bank, Cashiers/Chestnut Square Branch

Name:United Community Bank, Cashiers/Chestnut Square Branch
Full Service Brick and Mortar Office
Review:13 client reviews
Location:20 Frank Allen Road
Cashiers, NC 28717

Jackson County
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Phone:828-743-6600
Branch Deposit:$72,224,000
FDIC Cert:#16889
Established:1997-01-06


The Bank

Name:United Community Bank
Concentration:Commercial Lending Specialization
Established:1950-03-01
FDIC Insurance:1950-03-01
Holden By:United Community Banks Inc
Charter Class:Commercial bank, state charter and Fed nonmember, supervised by the FDIC
# of Branches:154, view all, view on map
Website:www.ucbi.com
Total Assets:$18,513,139,000
Total Deposits:$16,320,570,000
Total Equity Capital:$1,978,293,000
Total Domestic Office Deposits:$16,320,570,000
Net Income:$75,780,000
Quarterly Net Income:$75,780,000
Return on Assets:2%
Quarterly Return on Assets:2%
Return on Equity:15%
Quarterly Return on Equity:15%
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Client Review

13 client reviews of United Community Bank scored 3 out of 5.

Unyielding, dishonest, inept ...
Overall Rating
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by GracieRodriguez, Mar. 19, 2021

Never have I left a negative review of this bank.   Always, I have given good reviews on sites asking about my personal bank, United Community, until now!  I asked 3 wks ago if I'd be charged a fee for transferring $ to an outside bank.  A rep in Blairsville I'd been transferred to said he'd check, coming back to the phone saying " no, there is no fee."  

Well there is, and I have phoned 3 x's speaking to 3 different people at UCBI in Clayton.  I noticed finally that they removed the savings account I'd linked to my checking, as I couldn't get it off when I realized they indeed, charged me a fee of $6.00 to deposit $4.00.  I asked them to remove the linked account.

Let's back up to the beginning, shall we?  And see how much sense what happened to me makes.

First, I called my bank to see if there is a fee to transfer money to an outside bank, I was told no.  Hence, I opened a savings account elsewhere and then I'm charged a fee by United Community for the transaction!  Why would I put money in another bank, to earn interest and be charged more than I earn in interest from my savings account to pay fees to United Community for putting the money there in the first place?!  Where is the rationale in this, do tell?

Until today, in the years I've had United Community as my personal bank, I enjoyed being a customer.  I've referred other clients to them as well.  Today it stops.  United Community could have reversed the $6.00 fee as a courtesy when I asked them to.  

And I was being polite to ask, it wasn't my fault to begin with and I shouldn't have asked at all, it was human error from the male rep at the Blairsville branch.  Still, it's the same bank and my local bank should have corrected the mistake.  

Never did I peg United Community as a ripoff to its loyal customers, until, today.  I tend to forward this review to the President of this local bank in Clayton.  I was prepared googling his name prior to writing this review just in case the issue wasn't resolved.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on United Community Bank, Ucb Rabun County Branch at Clayton, GA
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My favorite UCB Fountain Inn
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by Kimmykaos42, Apr. 29, 2020

I have been a client of this branch for over 28 years.  I can say A+ customer service,  even through my difficult times, Haley and Billie are always courteous,  go above and beyond.  I would love to see cash deposits at the atm's, thank you, Kimberly West

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on United Community Bank, Fountain Inn Branch at Fountain Inn, SC
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Excellent service
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by Masters, Feb. 13, 2017

I have never had a bank that was so friendly and helpful in every way.  They always recognize me, ask me about my day and how they can help.  I enjoy going to the lobby or driving through or calling on the phone - it is always uplifting.  Good hometown bank - don't want to bank anywhere else.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had >10 banks before.
* this review was made on United Community Bank, Locust Grove Branch at Locust Grove, GA
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by Lgayle876 2018-02-15 13:02:24
I HAVE HAD 1 EXPERIENCE WITH UCB AND IT WASNT A GOOD ONE!!
THE BRANCH IN CLINTON LOST ALL OF MY MORTGAGE INFORMATION AND TO THIS DAY THEY HAVE NOT FOUND IT AND DONT KNOW WHERE IT IS!!  I CONTACTED THE REGIONAL MANAGER AND REGIONAL PRESIDENT AND NOTHING HAPPENED!!!  EVEN AFTER ONE OF MY ACCOUNTS WAS COMPROMISED THEY DID NOTHING!!!!
by Superdave69 2019-05-02 15:37:40
The Banking System is Soon to be gone. No decent access to people to help, just leave a message. I pulled just about everything out of there. Blockkchain Is The Answer (Crypto) Tell your people to be looking for work UB

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