United Bank, Review

Confusing Rules
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Interest Rate and Cost
Office Environment & Staff
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by Candees56, Nov. 19, 2022

I have been with United Bank from the beginning when it switched over from Marathon Bank. It seems the rules change depending on the tellers working that day! I went to deposit a large check, the amount totally confused the teller. On the deposit slip I wanted to receive $383.89 back from the check. Again she looked confused. I was told I couldn’t get any money back from the check the whole check had to be deposited with a seven day hold, even though I had way over the whole amount of the check in my savings and way over the $300 in my checking….this just didn’t make sense to me. After depositing the entire check she told me I could get money out of my savings or checking … just forget it I’ll go to the ATM…. Please train your employees how to treat your customers and how to count money! That confused look on her face made me wonder if I should trust my money in this bank???

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on United Bank, Front Royal Branch at Front Royal, VA
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Never had a probelm
Overall Rating
Interest Rate and Cost
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by sarene4, Sep. 14, 2011

I've been banking with UB for over 10 years and have never had a problem.  The on-line banking is excellent to pay bills and is user-friendly.  Account balances and details is ready to view with one click.  I've always encountered professional and fast service.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on United Bank, Fair Lakes Branch at Fairfax, VA
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