United Bank, Review

Surely no All State cause Im not in good hands
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by VeraLynn, Jun. 11, 2022

I was with Essex bank(I give 5 stars) out of Goochland, Va until I was thrown to the wolves when United took over. They win hands down when it comes to the worse bank and terrible customer service. I feel they play games cause they can. Dates get changed on debit card purchases and take over a week to post. Holds on checks unless someone at the bank "knows you" I'm not from this town but on my paper for only a $2,000.00 check said the Reason for the hold was from a confidential informant saying there's a chance it won't be paid. At the same time, I had checked for $500.00 and a hold was put on that. Both being checks from me, to me. In the mean time, I put in for an external transfer from another establishment for $700.00 again, from me to me. A hold on a transfer? Pfffft. At Essex Bank I deposited a $52,000.00 check it as well had a hold on it, but I was given $1,000.00 that very day then in a few days I had access to a bit more.I have a $20,000.00 Ive been sitting on cause I downright hate United. Did I mention it took over a month to even get a debit card? They don't return phone calls. I have an $86.00 charge on my debit that I did not purchase. I called on June 6th to report fraud. It is June 11 and it still hasn't been taken care of. On June 13 I'm going to F&M. My parents banked there for year's and 0 complaints. Bad thing is my acct number is my sons birthday and if I flip the last 2 numbers it would be my age when I joined Essex Bank.He passed away in 2016 at the age of 21. I opened this acct in 2017. Thanks for nothing but a hard time. Smh. I DO NOT recommend this or any United bank. Friends in Goochland are complaining about the same things.

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on United Bank, Broadway Branch at Broadway, VA
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Customer Service
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Interest Rate and Cost
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by cpearsall81, Sep. 03, 2019

Poor Customer Service I come into the branch in Strasburg Va and one teller is helping a customer and the other teller is on a personal call and I had to literally wait for her to finish from what I could hear wasn’t an emergency call but rather a personal call for fun before she would even help me. The second worst experience at this branch .

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on United Bank, Strasburg Branch at Strasburg, VA
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United Bank - Gaithersburg
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by coltspacers, Jul. 28, 2014

Don't ever bank with this bank. They charge you for checks, they charge you for printed statement reports. They nickel and dime you for everything. If your credit or debit card is stolen, you have to inconveniently go in and sign papers to get a new one. They also close at 5, making it impossible to physically go in to do these aformentioned inconveniences if you work a 9-5 job. Don't bank with these guys, there are far superior banks in every category to entrust your money.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on United Bank, Shady Grove Branch at Gaithersburg, MD
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not appropriate for long term
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by NewName, Apr. 24, 2014

I've been with the bank since they started in Charlottesville.  My accounts typically have $100,000 combined all earning the worst rates I have seen but convenient.  Safe deposit box has always been free - just a small one mind you.  Now they asked me for $70 for the box in spite of my huge balances.  Just moved as much as possible to an on line bank (better rates) and keep minimum balance in their bank.  THEIR LOSS.  It is now a game to see how little I can leave in my accounts at United.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on United Bank, Charlottesville Branch at Charlottesville, VA
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Mr.
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by Brute, Mar. 22, 2014

After the takeover of Virginia Commerce, the original staff that remained is still quite good.  The new staff members are terrible; many don't understand English and are just not good.  The interest rate took a nosedive when United Bank opened and because of all the negatives United incorporated into the branch, I am going to locate a decent bank.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on United Bank, Duke Street Branch at Alexandria, VA
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This branch is horrible!!
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by Donewiththisbank, Mar. 05, 2014

The tellers and other workers are so asinine! Every time I go to this bank I always have trouble getting my check cashed or deposited! This type of service is what makes people dislike banks!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on United Bank, Weyers Cave Branch at Weyers Cave, VA
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All banks can be bad but these people are the worst
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by Unitedbanksucks, May. 06, 2011

I have banked with United for 10 years and put up with repeated errors and poor service. I have finally had enough of them.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on United Bank, Fair Lakes Branch at Fairfax, VA
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