Umpqua Bank, LAKEPORT BRANCH
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29 client reviews
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| Name: | Umpqua Bank |
| Concentration: | Commercial Lending Specialization |
| Established: | 11/09/1953 |
| FDIC Insurance: | 11/09/1953 |
| Holden By: | COLUMBIA BANKING SYSTEM INC |
| Charter Class: | Commercial bank, state charter and Fed nonmember, supervised by the FDIC |
| # of Branches: | 314, view all, view on map |
| Website: | www.umpquabank.com |
| Total Assets: | $51,566,291,000 |
| Total Deposits: | $41,792,967,000 |
| Total Equity Capital: | $5,477,508,000 |
| Total Domestic Office Deposits: | $41,792,967,000 |
| Net Income: | $564,573,000 |
| Quarterly Net Income: | $151,285,000 |
| Return on Assets: | 1% |
| Quarterly Return on Assets: | 1% |
| Return on Equity: | 10% |
| Quarterly Return on Equity: | 11% |
| More... | |
Client Review
29 client reviews of Umpqua Bank scored 3.5 out of 5.
Avoid this branch
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Annemarie, Apr. 10, 2014
This branch is the worst for customer service. I was just there. No tellers were working! There was 1 person on the phone in the manager's cubicle, one person behind a desk at new accounts, one person in the merchandiser cubicle, and one person at the drive up window. I stood there for 5 minutes. No one acknowledged my presence. I finally asked one person (who was with a customer) if they had any tellers today. The reply was: We only have 4 people working today and we're really busy.
Avoid this branch and just take your business elsewhere!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Umpqua Bank, Lakeport Branch at Lakeport, CA
5 of 8 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Annemarie, Apr. 10, 2014
This branch is the worst for customer service. I was just there. No tellers were working! There was 1 person on the phone in the manager's cubicle, one person behind a desk at new accounts, one person in the merchandiser cubicle, and one person at the drive up window. I stood there for 5 minutes. No one acknowledged my presence. I finally asked one person (who was with a customer) if they had any tellers today. The reply was: We only have 4 people working today and we're really busy.
Avoid this branch and just take your business elsewhere!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Umpqua Bank, Lakeport Branch at Lakeport, CA
5 of 8 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
1 comment. Add a comment
by bricknercj 2014-06-12 16:06:58
This branch is inside a retirement community. There is no drive up teller. My mother banks at this branch. They have two employees that work there, both of whom are great. Either this comment is just here to spam Umpqua Bank, or the commenter is talking about another branch.
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