UMB Bank, Review

UMB bank in Overland Park
Overall Rating
Interest Rate and Cost
Office Environment & Staff
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by CGerg, Jul. 06, 2015

I have called the 87th street location 3 times asking an officer of the bank to call me back.  Each time they took my number and told me she would call me back. No one has ever called back.  The answer system as of July 6 doesn't even identify that you have reached the bank or tell you the bank hours of operation.  Pathetic! I've been a customer for over 40 years, started when they were City National Bank on 10th and Grand.  This lousy service has got me thinking about finding a new bank if they continue to treat customers this way.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on UMB Bank, Roe at Overland Park, KS
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