UMB Bank, Review

The worst customer service ever
Overall Rating
by Nothappyatall, Dec. 16, 2014

My deceased mother had an account there and while I was trying to handle her final business the employees there at the Gladstone branch were the most rude and un-compassionate people I have ever came across. I would NEVER bank at UMB or recommend anyone to do so.

* this review was made on UMB Bank, North Antioch Branch at Kansas City, MO
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DriveThruDisdain
Overall Rating
Office Environment & Staff
Waiting Time
Other Services
by DriveThruDisdain, Dec. 07, 2014

I hope that this is taken to be constructive criticism so that my experience helps to improve customer service.  I was at the drive thru on 12/06/14 and asked for a pen.  Apparently, the first teller could not hear me.  I repeated "pen" a few times when he asked if I needed a deposit slip. Then, a different teller, (older, bald with glasses)immediately appeared on the screen.  He asked what I needed and I said "May I have a pen?"  He said deposit slip.  Then, he repeated, "Deposit slip?"  I said "Pen..P-E-N..."  Well, he became rather defensive and condescending in addition to cutting me off by "closing" the monitor when I was trying to speak.  I was trying to say, "Thank you for being so accommodating.." or something like this and he heard me and then immediately reappeared. At this point, I repeated what I said, and said, "Thank you..."  I perceived that he was even more defensive and I felt uncomfortable and drove to another branch.    My issues are the following:  1)  I don't like the fact that the teller has control over the visual monitor and communication.  I felt belittled and dismissed as the teller could come and go as he/she pleased.  2)  If NEITHER teller could understand me, and, there was a problem with the speaker/audio system.  They could have politely said, "We are having a hard time hearing you...would you mind coming to the lobby?"  3) I have had a UMB account since high school and I've never encountered such rude and insulting service.  I hope that the branch manager and this particular (older, bald) teller understands my point of view.   

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on UMB Bank, Deer Creek Banking Center Branch at Overland Park, KS
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M. Collier
Overall Rating
Office Environment & Staff
Waiting Time
by mcollier, Sep. 09, 2013

In the last 2 months,customer service has gone down hill

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on UMB Bank, Dorsett Road Branch at Maryland Heights, MO
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