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U.S. Bank, WESTCLIFF BRANCH
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960 client reviews
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| Name: | U.S. Bank |
| Concentration: | All Other Over 1 Billion |
| Established: | 07/13/1863 |
| FDIC Insurance: | 01/01/1934 |
| Holden By: | U S BCORP |
| Charter Class: | Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC) |
| # of Branches: | 2115, view all, view on map |
| Website: | www.usbank.com |
| Total Assets: | $659,190,767,000 |
| Total Deposits: | $523,102,129,000 |
| Total Equity Capital: | $64,497,788,000 |
| Total Domestic Office Deposits: | $516,596,337,000 |
| Net Income: | $1,754,735,000 |
| Quarterly Net Income: | $1,754,735,000 |
| Return on Assets: | 1% |
| Quarterly Return on Assets: | 1% |
| Return on Equity: | 11% |
| Quarterly Return on Equity: | 11% |
| More... | |
Client Review
960 client reviews of U.S. Bank scored 2.5 out of 5.
TMC Investments Inc.
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Heather123, Apr. 18, 2025
Ever since U.S. Bank took over Union Bank, my experience has been extremely disappointing. In 2020, I stopped payment on a $500 check through Union Bank. After the merger, U.S. Bank assigned me a new account and routing number. I updated all my information accordingly with payroll and any businesses requiring my banking details.
However, in August 2024, U.S. Bank cashed the very same $500 check that I had stopped four years ago. The check was clearly dated from 2020 and contained my old Union Bank account number. Despite this, U.S. Bank processed the transaction and has since made numerous excuses to avoid reimbursing the funds, which were paid to someone who had no business cashing that check.
More recently, I deposited a tax refund check, endorsed to my company and signed by both my husband and me, as I’ve done for years. Yet, it was rejected because my husband’s name is not on the business account. When we came in person to resolve the issue, the teller or manager refused to accept the deposit. To make matters worse, she smugly stated, "This is why we took over Union Bank," as if that justified the poor customer service.
In my opinion, U.S. Bank operates without regard for its customers. Their practices are not only frustrating but also unethical. I will be closing my account and moving to a more community-oriented bank—similar to what Union Bank used to be. It’s ironic that large corporate banks are quick to receive government bailouts, yet fail to do basic due diligence, like preventing stopped or outdated checks from being cashed.
If I could rate U.S. Bank a negative 1000, I would. They are, without question, a bad bank.
I started my corporation with Union Bank in the 1990's and was extremely happy with their service until US Bank took over.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, WESTCLIFF BRANCH at Newport Beach, CA
Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Heather123, Apr. 18, 2025
Ever since U.S. Bank took over Union Bank, my experience has been extremely disappointing. In 2020, I stopped payment on a $500 check through Union Bank. After the merger, U.S. Bank assigned me a new account and routing number. I updated all my information accordingly with payroll and any businesses requiring my banking details.
However, in August 2024, U.S. Bank cashed the very same $500 check that I had stopped four years ago. The check was clearly dated from 2020 and contained my old Union Bank account number. Despite this, U.S. Bank processed the transaction and has since made numerous excuses to avoid reimbursing the funds, which were paid to someone who had no business cashing that check.
More recently, I deposited a tax refund check, endorsed to my company and signed by both my husband and me, as I’ve done for years. Yet, it was rejected because my husband’s name is not on the business account. When we came in person to resolve the issue, the teller or manager refused to accept the deposit. To make matters worse, she smugly stated, "This is why we took over Union Bank," as if that justified the poor customer service.
In my opinion, U.S. Bank operates without regard for its customers. Their practices are not only frustrating but also unethical. I will be closing my account and moving to a more community-oriented bank—similar to what Union Bank used to be. It’s ironic that large corporate banks are quick to receive government bailouts, yet fail to do basic due diligence, like preventing stopped or outdated checks from being cashed.
If I could rate U.S. Bank a negative 1000, I would. They are, without question, a bad bank.
I started my corporation with Union Bank in the 1990's and was extremely happy with their service until US Bank took over.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, WESTCLIFF BRANCH at Newport Beach, CA
Was this review helpful to you? Yes, No Report Abuse
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