U.S. Bank, WEST TOWNE MADISON BRANCH
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958 client reviews
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| Name: | U.S. Bank |
| Concentration: | All Other Over 1 Billion |
| Established: | 07/13/1863 |
| FDIC Insurance: | 01/01/1934 |
| Holden By: | U S BCORP |
| Charter Class: | Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC) |
| # of Branches: | 2234, view all, view on map |
| Website: | www.usbank.com |
| Total Assets: | $664,923,875,000 |
| Total Deposits: | $533,847,174,000 |
| Total Equity Capital: | $62,159,780,000 |
| Total Domestic Office Deposits: | $527,189,102,000 |
| Net Income: | $3,026,917,000 |
| Quarterly Net Income: | $1,615,721,000 |
| Return on Assets: | 1% |
| Quarterly Return on Assets: | 1% |
| Return on Equity: | 10% |
| Quarterly Return on Equity: | 10% |
| More... | |
Client Review
958 client reviews of U.S. Bank scored 2.5 out of 5.
Terrible Bank.. Left hand doesn't know what right hand is doing
Overall Rating
Office Environment & Staff
Waiting Time
Other Services
by GoodbyeUSBank, Dec. 18, 2014
I have banked with US Bank for over a decade.. I am closing all my accounts now. It appears that the bank staff doesn't know the banking rules. A check from US Bank deposited into US Bank account is placed on hold for 7 days and that too after 4 days when the check from another bank would have cleared if a hold was placed. There is one personal banker and one manager besides the tellers in the entire branch. Checks are returned even when there is money in the account and returned fee charged. When tried to get this situation corrected, the teller with an attitude told me to talk to a personal banker (the only one) and it could be 20-30 minutes before she can even see me.
This bank should not even exist in the competitive USA. I am closing both my business and personal accounts and moving to some other bank. Extremely terrible service and attitude. In all honesty I think, it is not the staff at the branch, it is their management. The bunched a number of people with pathetic intelligence level with rubber bands and called it the US Bank
* this review was made on U.S. Bank, West Towne Madison Branch at Madison, WI
12 of 23 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Office Environment & Staff Waiting Time Other Servicesby GoodbyeUSBank, Dec. 18, 2014
I have banked with US Bank for over a decade.. I am closing all my accounts now. It appears that the bank staff doesn't know the banking rules. A check from US Bank deposited into US Bank account is placed on hold for 7 days and that too after 4 days when the check from another bank would have cleared if a hold was placed. There is one personal banker and one manager besides the tellers in the entire branch. Checks are returned even when there is money in the account and returned fee charged. When tried to get this situation corrected, the teller with an attitude told me to talk to a personal banker (the only one) and it could be 20-30 minutes before she can even see me.
This bank should not even exist in the competitive USA. I am closing both my business and personal accounts and moving to some other bank. Extremely terrible service and attitude. In all honesty I think, it is not the staff at the branch, it is their management. The bunched a number of people with pathetic intelligence level with rubber bands and called it the US Bank
* this review was made on U.S. Bank, West Towne Madison Branch at Madison, WI
12 of 23 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
BAD BANK
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by DJJT, Oct. 16, 2013
This was a good Bank at one Time First Wisconsin.The staff changed
They didn't want to know me.had to wait for someone to get done
To open by safe deposit box some times it took to long I went over to
M@I Bank and had a much better system over there.All the good people quit of retired Will never bank At US Bank again
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, West Towne Madison Branch at Madison, WI
2 of 4 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby DJJT, Oct. 16, 2013
This was a good Bank at one Time First Wisconsin.The staff changed
They didn't want to know me.had to wait for someone to get done
To open by safe deposit box some times it took to long I went over to
M@I Bank and had a much better system over there.All the good people quit of retired Will never bank At US Bank again
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, West Towne Madison Branch at Madison, WI
2 of 4 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
1 comment. Add a comment
by Tiredofusbank 2014-01-31 14:15:49
This Bank has been a terrible example for US Bank. We are so tired of this bank. When our account was hacked we never were notified by our bank and never helped as to what we needed to do. This happened twice. When we needed new bank cards, they screwed that up also.
Only one thing positive about this bank is one lady teller who is personable and caring. She should look for a bank that actually cares about those who depend on them.
Only one thing positive about this bank is one lady teller who is personable and caring. She should look for a bank that actually cares about those who depend on them.
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