Full Service Brick and Mortar Office
Review: 2.5star957 client reviews
Location:401 N 5th St
Wausau, WI 54403

Marathon County
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FDIC Cert:#6548

The Bank

Name:U.S. Bank
Concentration:All Other Over 1 Billion
FDIC Insurance:01/01/1934
Holden By:U S BCORP
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:2280, view all, view on map
Total Assets:$669,425,523,000
Total Deposits:$539,446,021,000
Total Equity Capital:$61,590,731,000
Total Domestic Office Deposits:$532,825,419,000
Net Income:$1,411,196,000
Quarterly Net Income:$1,411,196,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:9%
Quarterly Return on Equity:9%

Client Review

957 client reviews of U.S. Bank scored 2.5 out of 5.

US Bank Downtown Wausau
 1star Overall Rating
 1star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by sasha, Jul. 15, 2013

This branch should hire people with a brain. The staff at this location is rude, ignorant and just plain horrible! Never in my life have we ever been so disrespected like at this particular branch. They charge accounts a monthly service fee even when you have a direct deposit going through and then tell you it is your fault that this happened. The staff is always unfriendly here and never willing to help. Never again will I ever go through this bank. Will be banking else where.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Wausau Main Branch at Wausau, WI
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1 comment. Add a comment

by Yerr 2018-09-05 10:30:21
I had a huge concern and issue with my check and money not showing up in my bank account after a deposit was said to be successful and accepted. I did not understand why I was standing in the negatives for my account so I made a call and the worker who picked up is named sam. She was the most disrespectful, impudent, and laziest worker and individual ever. She did not even help me in anyway and I really want her off the team and fired. Anyone with an attitude as her is not worthy to be on any team who gives beyond poor customer service, especially if it's our money that people like her are handling - I do not trust that one bit. I am greatly dissatisfied and I am going to go out my way to report her. Anyone who works in a bank setting should always show and take any situation serious and with an upright attitude.

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