U.S. Bank, Review

I Recomend US BANK to EVERYONE!
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by adriantaylor, Apr. 12, 2012

Lebanon US Bank is incredible. Everyone there is very helpful, resourceful and is very friendly!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Lebanon Southgate Branch at Lebanon, OR
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Smith's US BANK
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by Flipper2, Apr. 12, 2012

I waited 45 minutes for a cashier's cheque. They wanted to charge me for traveler's cheques which I've never had to pay for in my 35 years with this bank. I went there 5 days ago and they had none to sell.
Definitely, a basic bank, but not full service. nice staff, but not all that knowledgeable. He didn't eve have me sign my traveler's cheques! only 1/3 of them.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Maryland And Sahara Smith's Branch at Las Vegas, NV
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Not a good bank to do business with
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by cln2018, Apr. 10, 2012

Attempted to get a home equity loan with this branch.  Branch manager was rude did not return phone calls.  ranch manager does not want to do any business for the average person, guess they are only interested in the big oil companys.  Avoid this branch office at all costs.  I am refinancing my home loan to get away from this bank.  They lose!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 6 - 10 banks before.
* this review was made on U.S. Bank, Dickinson Branch at Dickinson, ND
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Personable Service
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by Mark40, Apr. 07, 2012

I've been banking with US Bank for almost 15 Years and that in itself says a lot. I didn't think that the service was the best at first, but I believe they have improved over the years.
I tend to believe the quality of service varies between branches too.

I'd like to take the time to send kudos to the US Bank at 4500 Hurstbourne Parkway in Louisville, KY. They always treat me with great respect and bend over backwards to see that my needs are met. Every person at that branch deserves a raise.


* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Hurstbourne Meijer at Louisville, KY
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Worst Costumer Service
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by atwani79, Apr. 05, 2012

I have been a customer with US bank since 5 years and they have fair customer service,not the best,the other issue is they don't have branches in the southern states.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, East 200th Street Branch at Cleveland, OH
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Branch Assistant Rude and Unhelpful
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by usbankblows, Mar. 29, 2012

Avoid this Branch at all cost - unessesary hold put on a deposit - I ask branch managers' 'assistant' to look at previous deposits to show there is no reason for a hold and he replied "well that would take a lot of work"

what a joke. Asked to speak to the manager and received no response. Im closing my account.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Rancho Park Branch at Los Angeles, CA
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Blood and money suckers
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by badusbankexperience, Mar. 28, 2012

The most expensive bank costs for services every bank can offer !

Very poor customer service.

Highest interest rates of all the banks researched.  You will be overcharged for anything you do with this "group".

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Foster City Branch at San Mateo, CA
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U.S.ucks
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by rose19, Mar. 27, 2012

The staff here were rude to me from the moment I opened my account. I should have taken my business elsewhere, but didn't want the inconvenience. After I moved and opened a new account, I paid off my balances owed and left the account at $0. With NO NOTIFICATION, I was assessed monthly fees of $6.95 on my FREE checking account. They began withdrawing money from my reserve line account. Three months later, I finally received notification of the matter. An hour at my new branch and a phone call to Dinkytown later, they were unwilling to waive the fees, not to mention my credit score will probably be affected. U.S. Bank, U.S.uck!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Dinkytown Branch at Minneapolis, MN
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Greatest Bank Ever!
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by KCollins, Mar. 27, 2012

I would recommend this bank to anyone!  The tellers are professional and friendly.  Debbie Arroya (mortgage banker) is the greatest person to work with for home mortgages.  I have also worked with Brandon in the past and he is very helpful.  We have two loans with them currently and will use them for any future banking needs.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on U.S. Bank, Bryant Branch at Bryant, AR
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My Experience at this Branch
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by okeydokey, Mar. 26, 2012

I pay my 4 mortgages every month in person, at this branch. Last month I got a late notice from one of the accounts. I thought that was strange since I had paid it. Come to find out the teller had credited one account twice and that left one unpaid. Well, everyone makes mistakes, right? So I was easy on them and just went back and showed them all my receipts etc. and the lady supposedly fixed it. I told her that I wanted it in writing that it was all reversed and fixed and that my late fee was credited. Just found out that they dinged my husbands credit with a past 30 day late. I'm so furious!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 6 - 10 banks before.
* this review was made on U.S. Bank, La Habra Albertsons Branch at La Habra, CA
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BAD Customer service
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by KYRGYZ, Mar. 25, 2012

So, yesterday we went to safeway branch to use western union service there. The guy was very bad to me, he couldn't find my country (Kyrgyzstan) he was saying something that I could't understand (he was saying Kyrghyz Republic which is incorrect) when I told him that it suppose to be KYRGYZSTAN not KYRGHYZ REPUBLIC he started laughing and said that I don't know how to wrote name of my country. Also he was sneezing. I will never use this branch anymore, because of this guy and probably any of US bank branches.

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Sunnyvale Safeway Branch at Sunnyvale, CA
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BEST Service! Awesome team!
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by archang86, Mar. 21, 2012

I am very happy to give this office an excellent review. They are always very helpful and customer service oriented. The team always has a smile on their face. I have nothing but complements.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, West Covina Albertsons Branch at West Covina, CA
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Excellent Customer Service and Response
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by Rev81007, Mar. 21, 2012

Recently, I was charged double on my Visa debit card account that I have with US Bank.  After speaking with the company directly and not getting any results, I went the US Bank and Melanie worked with me.  She called the company while I was standing there.  She professionally explained the situation and what the problem was.  Since the company wouldn't change the doubled charges, Melanie put a fraud claim on my Visa account.  Within 10 days, my account was cleared up and corrected.  

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on U.S. Bank, Pueblo West Safeway Branch at Pueblo, CO
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Ray
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by rocknrye, Mar. 17, 2012

I don't have to do much business at the bank itself. But when I do I appreciate tellers very much.  I don't usually have to wait or the wait isn't long because there are always enough tellers.  They are always friendly and profesional.  When there is no one else waiting they will chat a little.  Makes me feel welcome.  

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Spokane Valley Branch at Spokane, WA
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Terrible customer service from Skip Schreffler
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by Maksim, Mar. 15, 2012

Terrible customer service from Skip Schreffler!!! Have been with US Bank almost 7 years with 4 business accounts. Bring them business for at least couple millions dollars. Never had so poor experience with customer service!!! Will switch to a different bank.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Palatine Branch at Palatine, IL
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Fire Terri Darton!
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by celestecan, Mar. 15, 2012

I have been a customer since the 1990's.  The bank was formerly San Diego National Bank, and it was always wonderful and deserves five stars!  U.S. Bank brought in a new manager, Terri Darton, who screwed up all of the accounts, was rude, unprofessional, and even abusive to the customers, and kept threatening to close the accounts of the good, long-standing customers.  

Instead of firing this delinquent manager, U.S. Bank transfered her to Mission Valley.  So, we now have our beloved Clairemont Branch back, but the folks in Mission Valley are being subjected to abuse.  Beware!

I urge U.S. Bank to fire Terri Darton for cause, and replace her with someone competent and professional.

* this reviewer has be with this bank for >10 years
* this reviewer had >10 banks before.
* this review was made on U.S. Bank, Clairemont Branch at San Diego, CA
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Terrible Customer service
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by Brockc30, Mar. 14, 2012

I was treated very poorly today when I went into this location. Teller did not count my money back to me. Simply set the money on the counter and said "theres that." no thank you or anything. I am a non customer and will NEVER bank there.

BE WARNED!!!

* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, 135th & Antioch Branch at Overland Park, KS
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FAVORITE BANK
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by MountainGirl, Mar. 09, 2012

Best branch banking anywhere.  I've banked at several banks, had a business account, and the customer service at this branch is unbeatable.  Thank you

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Conifer Safeway at Conifer, CO
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DONT BANK AT US BANK
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by Huen, Mar. 07, 2012

booooooooooooooooo worst bank ever. they only care about themselves, customers don't matter at all.... Closing my account and going to Ally.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Commerce Boulevard Safeway Branch at Rohnert Park, CA
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DONT BANK AT US BANK
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by Huen, Mar. 07, 2012

booooooooooooooooo worst bank ever. they only care about themselves, customers don't matter at all.... Closing my account and going to Ally.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Commerce Boulevard Safeway Branch at Rohnert Park, CA
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