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U.S. Bank, Review
U.S. Bank, Review
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by Oldsmiler, Nov. 30, 2012
I saw some of the reviews that were bad. So I thought I should add my 2 cents of positive. I accidentally left my ATM card at the bank and they called me to let me know. I appreciated that. Another time, one of the tellers told me about the $50 gift card I could get just for opening a savings account, that's nice. They have been polite and friendly from day one. Another time I forgot to endorse a check--they called my house and I came right back. Best bank I've had lately.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on U.S. Bank, Apple Valley Branch at Apple Valley, CA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Oldsmiler, Nov. 30, 2012
I saw some of the reviews that were bad. So I thought I should add my 2 cents of positive. I accidentally left my ATM card at the bank and they called me to let me know. I appreciated that. Another time, one of the tellers told me about the $50 gift card I could get just for opening a savings account, that's nice. They have been polite and friendly from day one. Another time I forgot to endorse a check--they called my house and I came right back. Best bank I've had lately.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on U.S. Bank, Apple Valley Branch at Apple Valley, CA
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No Compassion
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by madmamma2012, Nov. 29, 2012
I opened my checking account with US Bank over 11 years ago when I got a job there as a teller. Over the years I added a savings, credit card and reserve line. Although I thought it was ridiculous everytime my reserve line kicked in, they would charge me $10 but I didnt mind too much because I had everything set up the way I wanted and I like all the locations they have. Recently, they allowed someone to cash a $1400 fraudulent check against my account, wiping out my reserve line and the last of all the money I had since I am recently unemployed. They take no responsibility and wont work with me in any way to try to get my money back so I do not lose my home since I have negetive money now. They said they didnt have to hold funds because I have had an account there and have been in good standing and am a good person, yet they are more than willing to throw me to the wolves. Thanks for the concern and appreciation US Bank, F you!
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, West Billings Branch at Billings, MT
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby madmamma2012, Nov. 29, 2012
I opened my checking account with US Bank over 11 years ago when I got a job there as a teller. Over the years I added a savings, credit card and reserve line. Although I thought it was ridiculous everytime my reserve line kicked in, they would charge me $10 but I didnt mind too much because I had everything set up the way I wanted and I like all the locations they have. Recently, they allowed someone to cash a $1400 fraudulent check against my account, wiping out my reserve line and the last of all the money I had since I am recently unemployed. They take no responsibility and wont work with me in any way to try to get my money back so I do not lose my home since I have negetive money now. They said they didnt have to hold funds because I have had an account there and have been in good standing and am a good person, yet they are more than willing to throw me to the wolves. Thanks for the concern and appreciation US Bank, F you!
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, West Billings Branch at Billings, MT
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Jokes on us
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by JokesOnUs, Nov. 26, 2012
The USA Bank in Chico, Ca. located on the Esplanade does not treat people with respect. If they know you are disabled then it gets worse. They will make fun of you in front of other customers. Yes they do make you go to the 800 number who in turn says the bank should be handling this.Most of the employees including the assistant and manager are only worried about their own paycheck not yours. Beware of this bank unless you like being put down and walked on the first time you encounter any problem. They will not be able to help you but they will embarrass you and make you feel stupid. I guess after hours they sit around and make jokes about all us people stupid enough to have accounts with USA BANK. Yes really the joke is on us!
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Chico Esplanade Branch at Chico, CA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby JokesOnUs, Nov. 26, 2012
The USA Bank in Chico, Ca. located on the Esplanade does not treat people with respect. If they know you are disabled then it gets worse. They will make fun of you in front of other customers. Yes they do make you go to the 800 number who in turn says the bank should be handling this.Most of the employees including the assistant and manager are only worried about their own paycheck not yours. Beware of this bank unless you like being put down and walked on the first time you encounter any problem. They will not be able to help you but they will embarrass you and make you feel stupid. I guess after hours they sit around and make jokes about all us people stupid enough to have accounts with USA BANK. Yes really the joke is on us!
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Chico Esplanade Branch at Chico, CA
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I am closing my account.
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by NotHappy2012, Nov. 26, 2012
I have had my account with US Bank for some time. The 1-800 and online services are not bad. Boy was I taken back by the poor customer service inside this branch! My complaint was over a small amount of money ($105). It wasn't about the amount, it was the unprofessional, defensive stance that was taken. As if I was trying to steal money from their paycheck. Thank you for nothing US Bank. I will take my money somewhere else.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Granite City Branch at Granite City, IL
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby NotHappy2012, Nov. 26, 2012
I have had my account with US Bank for some time. The 1-800 and online services are not bad. Boy was I taken back by the poor customer service inside this branch! My complaint was over a small amount of money ($105). It wasn't about the amount, it was the unprofessional, defensive stance that was taken. As if I was trying to steal money from their paycheck. Thank you for nothing US Bank. I will take my money somewhere else.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Granite City Branch at Granite City, IL
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by misinformed 2014-05-05 15:45:40
I was misinformed by two employees at the US Bank branch(Zack(Granite City Branch) & Karen Cervantez(Customer Service)that my account would NOT be closed due to a $12.17 over draft fee to allow my payroll check to be direct deposited into my checking account in which the only amount that would be automatically deducted from my direct deposit would be the over draft fee of $12.17. I go to my ATM to find that my account had been closed prior to my payroll check being direct deposited into my checking account. I spoke with numerous people including the bank manager who was NOT only unwilling to cooperate with me regarding this but also informed me that there would be an additional fee of $30.00 for cancello me for the misinformation. The bank manager also made me fee beneath her that I had an overdraft fee of $12.17! I have had this account for several years and have not had any complications with my accounts(checking and savings). I had spoke with the charge off department(G which was willing to write off the $12.17 and $30.00 cancellation fee but the bank Manager(Roberta Gibson)would NOT open my account to unless I could prove to her that I was misinformed of the closing of my account. I spoke with the Customer Service Supervisor(Jason Spaw)who informed me that the Customer Service Representative(Karen Cervontez)does not have any recollection of speaking with me a week ago as she speaks with a lot of customers on a daily basis. I inquired if the incoming calls were ever recorded and was informed only about ten percent. I do NOT want to reopen my accounts(checking and savings)with this institute EVER again if this is how this establishment conducts business as I do NOT trust this institute to place my hard working money into. This has caused undo hardship as now my payroll check has been sent back to my employer's headquarters which is in New Jersey so that it can be mailed to my employer. I will pay the $12.17 overdraft fee but I refuse to pay the $30.00 cancellation fee since I was misinformed!
I am closing my account.
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by NotHappy2012, Nov. 26, 2012
I have had my account with US Bank for some time. The 1-800 and online services are not bad. Boy was I taken back by the poor customer service inside this branch! My complaint was over a small amount of money ($105). It wasn't about the amount, it was the unprofessional, defensive stance that was taken. As if I was trying to steal money from their paycheck. Thank you for nothing US Bank. I will take my money somewhere else.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Granite City Branch at Granite City, IL
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby NotHappy2012, Nov. 26, 2012
I have had my account with US Bank for some time. The 1-800 and online services are not bad. Boy was I taken back by the poor customer service inside this branch! My complaint was over a small amount of money ($105). It wasn't about the amount, it was the unprofessional, defensive stance that was taken. As if I was trying to steal money from their paycheck. Thank you for nothing US Bank. I will take my money somewhere else.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Granite City Branch at Granite City, IL
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What customer service?
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by Wadew1414, Nov. 26, 2012
Horrible customer service...One teller trying to get my business account transfered to her and really making me feel welcome, while another was as rude and akward as could be. She never should have butted in. Thanks Melissa Vinson shame on your co worker(MOD)
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Corvallis Branch at Corvallis, OR
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Overall Rating Office Environment & Staff Waiting Time Other Servicesby Wadew1414, Nov. 26, 2012
Horrible customer service...One teller trying to get my business account transfered to her and really making me feel welcome, while another was as rude and akward as could be. She never should have butted in. Thanks Melissa Vinson shame on your co worker(MOD)
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Corvallis Branch at Corvallis, OR
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by Choppers 2021-02-19 19:24:16
The absolute worst I have been banking for many years this was by far the absolute worst listen I don't come on here and bash people but this bank need serious attitude adjustment 100%
by Choppers 2021-02-19 19:28:26
Umm still shocked at the horrible employee to rude and I will never go back
Never closed our accounts...got charged fees
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by adsc, Nov. 23, 2012
My fiance went in to the close our accounts because we had opened joint accounts at another bank. He signed all of the paperwork and turned in the debit card and they told him it was too late in the day to close the account and they would do it the next day. Apparently they never closed the accounts and we have been charged fees now for about a month. Very upset and glad we are no longer doing business with them.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Utica Ridge Road Branch at Davenport, IA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby adsc, Nov. 23, 2012
My fiance went in to the close our accounts because we had opened joint accounts at another bank. He signed all of the paperwork and turned in the debit card and they told him it was too late in the day to close the account and they would do it the next day. Apparently they never closed the accounts and we have been charged fees now for about a month. Very upset and glad we are no longer doing business with them.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Utica Ridge Road Branch at Davenport, IA
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They lie and lie and don't do what they say they are going to do
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by unhappycustomer100, Nov. 21, 2012
I have tried to add someone to my account as a joint checking account and it has taken four tries with no resolution. The employees at this branch either smile in your face and tell you they're going to do something they are not (Sergio, Aaron) or they straight up tell you it can't be done and hang up on you (Lily).
No one cares at the branch or when I call the 1-800 number. All I get is the run around and lies.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, E Capitol Expressway Safeway Branch at San Jose, CA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby unhappycustomer100, Nov. 21, 2012
I have tried to add someone to my account as a joint checking account and it has taken four tries with no resolution. The employees at this branch either smile in your face and tell you they're going to do something they are not (Sergio, Aaron) or they straight up tell you it can't be done and hang up on you (Lily).
No one cares at the branch or when I call the 1-800 number. All I get is the run around and lies.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, E Capitol Expressway Safeway Branch at San Jose, CA
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Lazy ATM Drive Through, HORRIBLE CUSTOMER SERVICE
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by Tiger, Nov. 20, 2012
I went to the drive through and the lady would not take my 25 cents bundle worth $10 each for 2 bundles. She would not take her time to count!!!She wants me to pull over and serve the next car behind me. I waited for other cars ahead of me and they could wait too! I can count the coins in less than 1 minute. How lazy!!!! Good thing I have $20 paper bill which i was supposed to deposit at the other bank next to them. When I went to MAPS Credit Union, I deposited about $30 worth of 25 cents and they gladly accepted it. I asked MAPS first if they accept coins and they do without complaints!!!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Monmouth Branch at Monmouth, OR
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Tiger, Nov. 20, 2012
I went to the drive through and the lady would not take my 25 cents bundle worth $10 each for 2 bundles. She would not take her time to count!!!She wants me to pull over and serve the next car behind me. I waited for other cars ahead of me and they could wait too! I can count the coins in less than 1 minute. How lazy!!!! Good thing I have $20 paper bill which i was supposed to deposit at the other bank next to them. When I went to MAPS Credit Union, I deposited about $30 worth of 25 cents and they gladly accepted it. I asked MAPS first if they accept coins and they do without complaints!!!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Monmouth Branch at Monmouth, OR
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Small Town U.S. Bank
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by BeachGurl, Nov. 19, 2012
The staff at my U.S. Bank are really awesome! They have always been helpful and go out of their way to answer my questions. If they do not have an answer, they find out! I always leave my branch (which is in Los Osos, California) very satisfied. No trickery or lying in order to garner your business. Just straight up customer service of the highest level. They offer many benefits and accounts as well.
* this reviewer has be with this bank for 6 months - 1 year
* this review was made on U.S. Bank, Los Osos Ralphs Branch at Los Osos, CA
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Overall Ratingby BeachGurl, Nov. 19, 2012
The staff at my U.S. Bank are really awesome! They have always been helpful and go out of their way to answer my questions. If they do not have an answer, they find out! I always leave my branch (which is in Los Osos, California) very satisfied. No trickery or lying in order to garner your business. Just straight up customer service of the highest level. They offer many benefits and accounts as well.
* this reviewer has be with this bank for 6 months - 1 year
* this review was made on U.S. Bank, Los Osos Ralphs Branch at Los Osos, CA
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Always Helpful
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by yogijoe, Nov. 17, 2012
Used this bank for years, they always take time out of their day to answer my questions for my business. Would highly recommend.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 6 - 10 banks before.
* this review was made on U.S. Bank, Fort Union at Midvale, UT
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby yogijoe, Nov. 17, 2012
Used this bank for years, they always take time out of their day to answer my questions for my business. Would highly recommend.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 6 - 10 banks before.
* this review was made on U.S. Bank, Fort Union at Midvale, UT
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Don't Ever Invest Money with This Bank
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by DONTINVESTWITHUSBANK, Nov. 17, 2012
The bank held my investment money for A MONTH before it showed up on my brokered CD accounts. During the first month when the market was booming, I lost 5% in both accounts. When I asked the broker to explain the loss, I was told it was penalty if I withdrew the money, but he could not explain how the penalty was calculated. I asked to surrender one of the two accounts, but the broker surrendered both and blamed me for "misremembering." FOUR DAYS after the surrender request, the broker called to say I would need to sign a form to deposit the money into my checking account at the same bank. I have been doing transactions with other banks and I was NEVER asked to sign any form in order for the bank to deposit the money into my account at the same bank. On top of all the above, the broker was extremely rude and refused to answer my phone calls.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Blue Ash Branch at Cincinnati, OH
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby DONTINVESTWITHUSBANK, Nov. 17, 2012
The bank held my investment money for A MONTH before it showed up on my brokered CD accounts. During the first month when the market was booming, I lost 5% in both accounts. When I asked the broker to explain the loss, I was told it was penalty if I withdrew the money, but he could not explain how the penalty was calculated. I asked to surrender one of the two accounts, but the broker surrendered both and blamed me for "misremembering." FOUR DAYS after the surrender request, the broker called to say I would need to sign a form to deposit the money into my checking account at the same bank. I have been doing transactions with other banks and I was NEVER asked to sign any form in order for the bank to deposit the money into my account at the same bank. On top of all the above, the broker was extremely rude and refused to answer my phone calls.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Blue Ash Branch at Cincinnati, OH
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US BANKS OF OMAHA, NE ARE HORRIBLE!
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by IHATEPAYDAY, Nov. 15, 2012
We opened a checking account with US Bank in Omaha, NE about 6 months ago, and are now looking for a new bank. Every single employee we have had the misfortune to deal with has been excessively rude, with the exception of the female manager in the branch at Baker's on 170th and Center. They all make their own rules about how long they hold actual paychecks--from 24 hours to 3 business days. In that amount of time, if any checks come in, they return them and charge a return fee. I still can't use my ATM card, because I don't have a PIN. I asked a lovely (haha) employee at the 132nd and Maple branch drive through if she could reset it for me--apparently, it's very difficult to do, because she became very rude and gave me a little sheet of paper and told me to go to the ATM and do it myself--I couldn't get it to work, so I guess I'm out of luck. I work for a doctor--to give the same sort of service US Bank gives, I would have to tell the patients to weigh themselves, take their own blood pressures and to go to the chart room to get their own charts. I HATE this bank--really!
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Omaha Main Branch at Omaha, NE
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby IHATEPAYDAY, Nov. 15, 2012
We opened a checking account with US Bank in Omaha, NE about 6 months ago, and are now looking for a new bank. Every single employee we have had the misfortune to deal with has been excessively rude, with the exception of the female manager in the branch at Baker's on 170th and Center. They all make their own rules about how long they hold actual paychecks--from 24 hours to 3 business days. In that amount of time, if any checks come in, they return them and charge a return fee. I still can't use my ATM card, because I don't have a PIN. I asked a lovely (haha) employee at the 132nd and Maple branch drive through if she could reset it for me--apparently, it's very difficult to do, because she became very rude and gave me a little sheet of paper and told me to go to the ATM and do it myself--I couldn't get it to work, so I guess I'm out of luck. I work for a doctor--to give the same sort of service US Bank gives, I would have to tell the patients to weigh themselves, take their own blood pressures and to go to the chart room to get their own charts. I HATE this bank--really!
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Omaha Main Branch at Omaha, NE
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Incompetence is the word....
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by Jim67, Nov. 15, 2012
I Don't really know where to start, this location will give you the absolute worst banking experience!(for free)
- Zero customer service.
- Very rude.
- No banking knowledge.
- etc..........
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Golden Triangle - Utc Branch at La Jolla, CA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Jim67, Nov. 15, 2012
I Don't really know where to start, this location will give you the absolute worst banking experience!(for free)
- Zero customer service.
- Very rude.
- No banking knowledge.
- etc..........
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Golden Triangle - Utc Branch at La Jolla, CA
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us bank in broomfield
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by DrTS, Nov. 15, 2012
The staff at the Broomfield USBAnk are top notch. THey are a professional group, thoughtful and courteous. I would not bank anywhere else- Tonia Sabo, MD
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Broomfield Branch at Broomfield, CO
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby DrTS, Nov. 15, 2012
The staff at the Broomfield USBAnk are top notch. THey are a professional group, thoughtful and courteous. I would not bank anywhere else- Tonia Sabo, MD
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Broomfield Branch at Broomfield, CO
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Friendly and helpful
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by lindam, Nov. 15, 2012
The US bank on 89th and Maple have very friendly service great customer service and they help any way they can.
THANKS
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, 89th And Maple Branch at Omaha, NE
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby lindam, Nov. 15, 2012
The US bank on 89th and Maple have very friendly service great customer service and they help any way they can.
THANKS
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, 89th And Maple Branch at Omaha, NE
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A bad attitude is what you'll get at this location
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by etcraig, Nov. 14, 2012
I was helped by a female teller at the counter who goes by the name of Tiffany Davis. She must have woken up on the wrong side of the bed because this kind of customer service is not normal or acceptable. Her attitude was completely uncalled for. It was like she was treating every male that came through the door like a rapist with this utter disdain for men. I know St. Robert is an Army town and I know that some women make some really bad choices in Army towns, but come on! Don't bring your baggage to work please.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, St Robert Branch at Saint Robert, MO
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby etcraig, Nov. 14, 2012
I was helped by a female teller at the counter who goes by the name of Tiffany Davis. She must have woken up on the wrong side of the bed because this kind of customer service is not normal or acceptable. Her attitude was completely uncalled for. It was like she was treating every male that came through the door like a rapist with this utter disdain for men. I know St. Robert is an Army town and I know that some women make some really bad choices in Army towns, but come on! Don't bring your baggage to work please.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, St Robert Branch at Saint Robert, MO
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Good Experience
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Other Services
by Smith18, Nov. 13, 2012
I had a great experience with them. They were charming, kind and great people to hang around. I look forward to cashing my checks for more than one reason :)
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Mayfield Walmart Branch at Mayfield, KY
0 of 1 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Smith18, Nov. 13, 2012
I had a great experience with them. They were charming, kind and great people to hang around. I look forward to cashing my checks for more than one reason :)
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Mayfield Walmart Branch at Mayfield, KY
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HATE the stuck up ladies one being the Sea witch Oriana
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by USbankREP, Nov. 11, 2012
The worst service I've ever gotten the manager there Oriana who look pretty relevant to the sea witch on the little mermaid was horrible and fake with personality towards me. I've had my account with us bank for ten years and this is by far the worst.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, 38th & Pacific Albertsons Branch at Tacoma, WA
4 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby USbankREP, Nov. 11, 2012
The worst service I've ever gotten the manager there Oriana who look pretty relevant to the sea witch on the little mermaid was horrible and fake with personality towards me. I've had my account with us bank for ten years and this is by far the worst.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, 38th & Pacific Albertsons Branch at Tacoma, WA
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U.S. Bank, Riverside & Union Vons Branch
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by m034, Nov. 09, 2012
This bank sent me checks with a wrong account number and when I didn't notice and used a check I was given fees for this. When I called and spoke to the manager, he was beyond rude. He didn't want to hear what I had to say, help me or even offer an apology for their mistake. He basically said that even if they make a mistake its my responsibility to catch it and they are not at fault. Considering I was a new customer, he wouldn't take the time to tell me anything but that it was too bad. This branch is ridiculously ride, unprofessional and has bad business ethics. They basically have policies to keep them from ever taking fault on their mistakes and since the employees know that they are able to be rude and just say that they can't do anything.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Riverside & Union Vons Branch at Riverside, CA
3 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby m034, Nov. 09, 2012
This bank sent me checks with a wrong account number and when I didn't notice and used a check I was given fees for this. When I called and spoke to the manager, he was beyond rude. He didn't want to hear what I had to say, help me or even offer an apology for their mistake. He basically said that even if they make a mistake its my responsibility to catch it and they are not at fault. Considering I was a new customer, he wouldn't take the time to tell me anything but that it was too bad. This branch is ridiculously ride, unprofessional and has bad business ethics. They basically have policies to keep them from ever taking fault on their mistakes and since the employees know that they are able to be rude and just say that they can't do anything.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Riverside & Union Vons Branch at Riverside, CA
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