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U.S. Bank, Review
U.S. Bank, Review
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Outstanding People and Service
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by IsleyFamily, Aug. 02, 2014
I have had the privilege to work with the folks at the Founder's Village US Bank for the past 8 years and have nothing but good things to say. Eric (branch manager) and his staff are always friendly, know my family by first name, and truly look out for our best interests (even calling when we had an usual overdraft and helping us rectify the situation). We recently moved and I wish I could take these folks with me.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Founders King Soopers Branch at Castle Rock, CO
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby IsleyFamily, Aug. 02, 2014
I have had the privilege to work with the folks at the Founder's Village US Bank for the past 8 years and have nothing but good things to say. Eric (branch manager) and his staff are always friendly, know my family by first name, and truly look out for our best interests (even calling when we had an usual overdraft and helping us rectify the situation). We recently moved and I wish I could take these folks with me.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Founders King Soopers Branch at Castle Rock, CO
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worst bank ever
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by Eunice88, Aug. 01, 2014
Went to open a new account with them, the member service who attended me was too much into asking me personal questions and not concentrating to what i wanted.i had all the documentation for my last name change include the yellow slip from dmv and a document from immagritation for name change but they had guts to tell me they needed a current dl with my new name...i didnt have a current dl thats y i had the yellow slip with me.He just doubted me due to my race and you had guts to send me away .not at all fair.we are all equal.stop judging people.worst service on earth.!!
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Centennial Branch at Circle Pines, MN
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Overall Rating Office Environment & Staff Waiting Timeby Eunice88, Aug. 01, 2014
Went to open a new account with them, the member service who attended me was too much into asking me personal questions and not concentrating to what i wanted.i had all the documentation for my last name change include the yellow slip from dmv and a document from immagritation for name change but they had guts to tell me they needed a current dl with my new name...i didnt have a current dl thats y i had the yellow slip with me.He just doubted me due to my race and you had guts to send me away .not at all fair.we are all equal.stop judging people.worst service on earth.!!
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Centennial Branch at Circle Pines, MN
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by audience 2014-08-02 19:40:27
You didn't have a valid I'd and your complaining?
Unprofessional and customer service greatly lacking
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by HarryBalsagne, Jul. 25, 2014
I recently visited our only full service bank in town with hopes of opening a new account and transferring my funds from a competing bank to one that is closer to my home. Despite having well over $50000.00 to deposit I was questioned about many things that were not only irrelevant to opening a new account but also almost felt as if I was just a bother to her busy day.I have dealt with many of the tellers at this bank in the past and never had any problems until I was introduced to Mel Huber to open a new account. She was short and rude and even had the nerve to ask why I had so much money? None of her business, and thanks to her lack of customer service skills I will never consider using US Bank again.So much for conveinence of having a local bank but I don't need attitude from someone whom makes a living with others money.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Colfax Branch at Colfax, CA
8 of 9 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby HarryBalsagne, Jul. 25, 2014
I recently visited our only full service bank in town with hopes of opening a new account and transferring my funds from a competing bank to one that is closer to my home. Despite having well over $50000.00 to deposit I was questioned about many things that were not only irrelevant to opening a new account but also almost felt as if I was just a bother to her busy day.I have dealt with many of the tellers at this bank in the past and never had any problems until I was introduced to Mel Huber to open a new account. She was short and rude and even had the nerve to ask why I had so much money? None of her business, and thanks to her lack of customer service skills I will never consider using US Bank again.So much for conveinence of having a local bank but I don't need attitude from someone whom makes a living with others money.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Colfax Branch at Colfax, CA
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by desertrider 2014-11-28 22:00:33
I have been banking with the Colfax branch of US Bank for many years. I have had many occasions to work with Mel Huber and have had nothing but pleasant dealings. She is always smiling, friendly, and professional. All the girls at the bank are very warm and courteous. I sincerely enjoy going into the bank to see the nice ladies including Mel Huber.
Misinformed and not well-trained
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by jw1959, Jul. 21, 2014
I called to find out about making a payment towards the principal of my loan and I had a few other questions too. The receptionist took forever to transfer me (and I could hear the phone constantly being knocked into) and then the banker I spoke with could not do the simple calculations to figure saved interest vs penalty, etc... She also didn't know how to accept automatic payments from an outside source, bank doesn't allow more than one payment towards loan a month unless from a US bank acct., penalty for paying off early, and we were under the assumption the loan was for three years and actually it was for five. Furthermore, she had to ask someone else a lot of questions and call me back. As soon as possible, we are moving all of our accts.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Taylorville Branch at Taylorville, IL
4 of 4 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby jw1959, Jul. 21, 2014
I called to find out about making a payment towards the principal of my loan and I had a few other questions too. The receptionist took forever to transfer me (and I could hear the phone constantly being knocked into) and then the banker I spoke with could not do the simple calculations to figure saved interest vs penalty, etc... She also didn't know how to accept automatic payments from an outside source, bank doesn't allow more than one payment towards loan a month unless from a US bank acct., penalty for paying off early, and we were under the assumption the loan was for three years and actually it was for five. Furthermore, she had to ask someone else a lot of questions and call me back. As soon as possible, we are moving all of our accts.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Taylorville Branch at Taylorville, IL
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by TBash 2019-04-17 11:00:38
Tried calling the Taylorville bank and got a long recorded message and then it hung up. Went in to open an ira at 1:30pm and there was no one that was able to do this. I will be moving accounts ASAP.
US BANK IS A FEE WHORE MONGER BANK
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by djxjack, Jul. 18, 2014
US BANK IS A FEE WHORE MONGER BANK AND I WOULD SUGGEST TO ALL TO CLOSE YOUR US BANK ACCOUNT BEFORE THEY DO TO YOU WHAT THEY JUST DID TO ME!!!!!!!!!!!!!!!!!!!!!!! They need to be sued of over aggressive fees and practices. THIS BANK IS A THIEF..
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Delhi Biggs Branch at Cincinnati, OH
7 of 9 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Other Servicesby djxjack, Jul. 18, 2014
US BANK IS A FEE WHORE MONGER BANK AND I WOULD SUGGEST TO ALL TO CLOSE YOUR US BANK ACCOUNT BEFORE THEY DO TO YOU WHAT THEY JUST DID TO ME!!!!!!!!!!!!!!!!!!!!!!! They need to be sued of over aggressive fees and practices. THIS BANK IS A THIEF..
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Delhi Biggs Branch at Cincinnati, OH
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by Lyeena61 2014-07-21 13:40:41
You are so right about the charges, that is why I closed out my account and happy I did before going broke
us bank in sumner wa
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by katiesowards, Jul. 17, 2014
Jason from the Sumner branch is absolutely amazing! That's all I can really say. Thank you so much for your help and fantastic customer service. :) Katie
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Sumner Branch at Sumner, WA
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Overall Rating Waiting Time Other Servicesby katiesowards, Jul. 17, 2014
Jason from the Sumner branch is absolutely amazing! That's all I can really say. Thank you so much for your help and fantastic customer service. :) Katie
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Sumner Branch at Sumner, WA
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Inaccurate/Inefficient personal banker
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by keepfocus, Jul. 15, 2014
The male personal banker does not give complete accurate information to his customers. He comes across as monotone and not even interested. It's like he's getting his training right there on the job. Some important information comes across very confusing. Which makes an easy situation or matter... difficult. It seems they spend time pushing products then really addressing what is most helpful.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, West Salem Branch at Salem, OR
2 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby keepfocus, Jul. 15, 2014
The male personal banker does not give complete accurate information to his customers. He comes across as monotone and not even interested. It's like he's getting his training right there on the job. Some important information comes across very confusing. Which makes an easy situation or matter... difficult. It seems they spend time pushing products then really addressing what is most helpful.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, West Salem Branch at Salem, OR
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fraudulent overdraft charges
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by Django, Jul. 14, 2014
US Bank processes transactions between the hours of 12 am and 6 am and then posts these transactions for the previous day. This is not what their own policy states, as seen below:
https://www.usbank.com/pdf/splash/Important_Update_to_Your_Deposit_Account.pdf
Transactions are received differently by us, depending on the method used. Some are pre-authorized when you complete the transaction, like debit card transactions, but may take several days before being sent to us. Others, such as online account transfers, are completed and received by us at the moment you make them. And, in still other cases, we don’t know about a transaction until we receive it (for example, a paper check or ACH). In any case, the transactions we receive are accumulated throughout the day, then posted to your account each business day in the evening.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Mt. Pleasant Branch at Mount Pleasant, IA
5 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Django, Jul. 14, 2014
US Bank processes transactions between the hours of 12 am and 6 am and then posts these transactions for the previous day. This is not what their own policy states, as seen below:
https://www.usbank.com/pdf/splash/Important_Update_to_Your_Deposit_Account.pdf
Transactions are received differently by us, depending on the method used. Some are pre-authorized when you complete the transaction, like debit card transactions, but may take several days before being sent to us. Others, such as online account transfers, are completed and received by us at the moment you make them. And, in still other cases, we don’t know about a transaction until we receive it (for example, a paper check or ACH). In any case, the transactions we receive are accumulated throughout the day, then posted to your account each business day in the evening.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Mt. Pleasant Branch at Mount Pleasant, IA
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more than satisfied
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by randr, Jul. 13, 2014
I have had my account(s) business as well as personal with this bank (through all the name changes) for over 20 years.
They have always been more than helpful and friendly. There is a occasional teller that could be better but you'll get that anywhere...overall... a great bank!
* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
* this review was made on U.S. Bank, Wentzville Crossing Schnucks Branch at Wentzville, MO
0 of 1 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby randr, Jul. 13, 2014
I have had my account(s) business as well as personal with this bank (through all the name changes) for over 20 years.
They have always been more than helpful and friendly. There is a occasional teller that could be better but you'll get that anywhere...overall... a great bank!
* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
* this review was made on U.S. Bank, Wentzville Crossing Schnucks Branch at Wentzville, MO
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Poor customer service
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by Phlebchick, Jul. 11, 2014
I attempted a funds transfer and the person who helped me was snobby and rude. If it wasnt for this banks manager, I would go elsewhere for banking services. Need to hire more respectful people if you wish to have a sucessful branch... very ANGRY
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Quad Cities - Division St Branch at Davenport, IA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Phlebchick, Jul. 11, 2014
I attempted a funds transfer and the person who helped me was snobby and rude. If it wasnt for this banks manager, I would go elsewhere for banking services. Need to hire more respectful people if you wish to have a sucessful branch... very ANGRY
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Quad Cities - Division St Branch at Davenport, IA
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Poor Manager Response
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by pddoh, Jul. 09, 2014
I had occasion to need personal service and happened to speak with the branch manager about a new credit card. When it didn't arrive after a reasonable amount of time I called and left him a message. When he failed to return my call I called again the next day and again left a message. He still hasn't bothered to return my call.
I will be changing banks just because of this poor service on his part. In the past I have been satisfied with bank service but when it needs a personal touch I expect to be treated with respect.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Bear Valley Branch at Denver, CO
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby pddoh, Jul. 09, 2014
I had occasion to need personal service and happened to speak with the branch manager about a new credit card. When it didn't arrive after a reasonable amount of time I called and left him a message. When he failed to return my call I called again the next day and again left a message. He still hasn't bothered to return my call.
I will be changing banks just because of this poor service on his part. In the past I have been satisfied with bank service but when it needs a personal touch I expect to be treated with respect.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Bear Valley Branch at Denver, CO
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customer service awful at drive up
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by sunflower5361, Jul. 07, 2014
Just would like to say that I have a business relationship with US bank because of my job and there is a certain teller who does not like me at all (I have no idea why) whenever I come up to the drive through she does not aknowledge me, she does not greet me, she does not say a word to me.
I have a call into the branch managr. so far he or she has not returned my call.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Sunnyside Branch at Sunnyside, WA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby sunflower5361, Jul. 07, 2014
Just would like to say that I have a business relationship with US bank because of my job and there is a certain teller who does not like me at all (I have no idea why) whenever I come up to the drive through she does not aknowledge me, she does not greet me, she does not say a word to me.
I have a call into the branch managr. so far he or she has not returned my call.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Sunnyside Branch at Sunnyside, WA
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CEO
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by RisingSun, Jul. 05, 2014
Our small business has been with US Bank for approximately 20 years.U.S. Bank has been an important part of our success. With their excellent customer service, online banking, and flexible business credit lines.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Eagle Road & Bypass Albertsons Branc at Eagle, ID
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby RisingSun, Jul. 05, 2014
Our small business has been with US Bank for approximately 20 years.U.S. Bank has been an important part of our success. With their excellent customer service, online banking, and flexible business credit lines.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Eagle Road & Bypass Albertsons Branc at Eagle, ID
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typical
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by nvragain, Jul. 01, 2014
Mortgage payment was running into grace period so I went to the branch. The branch wasn't open yet so I put the payment and coupon in the night depository. Next statement showed up with a late fee because the payment wasn't processed till 3 days later which the teller said was normal procedure. Apparently they can't make enough by legitimate means so they soak you every chance they get.
* this review was made on U.S. Bank, Western Hills Bigg's Branch at Cincinnati, OH
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Overall Rating Waiting Time Other Servicesby nvragain, Jul. 01, 2014
Mortgage payment was running into grace period so I went to the branch. The branch wasn't open yet so I put the payment and coupon in the night depository. Next statement showed up with a late fee because the payment wasn't processed till 3 days later which the teller said was normal procedure. Apparently they can't make enough by legitimate means so they soak you every chance they get.
* this review was made on U.S. Bank, Western Hills Bigg's Branch at Cincinnati, OH
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by OGpopcorn 2014-07-02 18:45:12
US Bank IN Kennesaw, GA if you have any dealing with them you are better off going to another bank. But by no means don't us US Bank. this bank is incompetent, the right hand don't know what the left hand is doing. I fill unappreciated. by no means will I ever deal with any bank under US Bank
Unhappy USBank customer
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by jluley, Jun. 30, 2014
I had deposited a local bank note to my account at US Bank and not only did they put a 7 day hold on it (could have been more, but I had to call my bank to tell them to release the funds), but I had tried transferring my money to another financial institution and US Bank charged my 36.00 because they said I had insuffeccient funds because my check had not cleared. I also recently had tried to wire funds from my usbank account to another financial institution and I was charged 30.00. This is not a charge that I receive from most other financial institutions. I would not recommend anyone to do business with US Bank.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Kisker Road Office at Saint Charles, MO
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby jluley, Jun. 30, 2014
I had deposited a local bank note to my account at US Bank and not only did they put a 7 day hold on it (could have been more, but I had to call my bank to tell them to release the funds), but I had tried transferring my money to another financial institution and US Bank charged my 36.00 because they said I had insuffeccient funds because my check had not cleared. I also recently had tried to wire funds from my usbank account to another financial institution and I was charged 30.00. This is not a charge that I receive from most other financial institutions. I would not recommend anyone to do business with US Bank.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Kisker Road Office at Saint Charles, MO
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The bank tells falsehoods, aka lies about bank procdures
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by StephTucson, Jun. 20, 2014
My husband and I together have several accounts at the Sunrise & Swan branch of US Bank. On June 11, 2014, one of them was overdrawn with a "soft posting." The tellers can see this information and they call, however, Dinelle Caldwell (teller) waited to the next day to place the courtesy call at 10:56 a.m., advising us to make a transfer or deposit, which we did immediately. The transfer says immediate/ same day. At 11:00 a.m., we later learned from bank records, there was an overdraft charge applied. When we went in and spoke directly to Ms. Caldwell, she claimed that (1) she cannot apply or reverse any charge. This is a lie told by the banker to us, the customers who have entrusted our deposits to this institution, because when something similar happened once in the past with other erroneous charges, they were able to reverse those charges and were glad to do so. (2) We then called the online bankers, trying to reach a supervisor. They claim that they cannot reverse it, but that the branch could. Again, some person or persons at US Bank are lying to customers about bank procedures. (3) this same phone official denied us access to a supervisor, refused to give access to a supervisor. At the Sunrise & Swan branch, Dinelle Caldwell was very unprofessional, and condescending when confronted with the inconsistencies between what she said and what we know to be bank practices from the past. She also claimed to be the branch manager, but claimed to have no power to reverse the erroneous charge. After the humiliating treatment that we received I returned to the branch to request one of her business cards. I overheard her loudly ranting about me and my account details to a new teller, Eileen and within hearing of Safeway customers and this is also a breach of trust and unethical behavior for the representative of a financial institution.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, East Sunrise Drive Safeway Branch at Tucson, AZ
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Overall Rating Office Environment & Staff Waiting Time Other Servicesby StephTucson, Jun. 20, 2014
My husband and I together have several accounts at the Sunrise & Swan branch of US Bank. On June 11, 2014, one of them was overdrawn with a "soft posting." The tellers can see this information and they call, however, Dinelle Caldwell (teller) waited to the next day to place the courtesy call at 10:56 a.m., advising us to make a transfer or deposit, which we did immediately. The transfer says immediate/ same day. At 11:00 a.m., we later learned from bank records, there was an overdraft charge applied. When we went in and spoke directly to Ms. Caldwell, she claimed that (1) she cannot apply or reverse any charge. This is a lie told by the banker to us, the customers who have entrusted our deposits to this institution, because when something similar happened once in the past with other erroneous charges, they were able to reverse those charges and were glad to do so. (2) We then called the online bankers, trying to reach a supervisor. They claim that they cannot reverse it, but that the branch could. Again, some person or persons at US Bank are lying to customers about bank procedures. (3) this same phone official denied us access to a supervisor, refused to give access to a supervisor. At the Sunrise & Swan branch, Dinelle Caldwell was very unprofessional, and condescending when confronted with the inconsistencies between what she said and what we know to be bank practices from the past. She also claimed to be the branch manager, but claimed to have no power to reverse the erroneous charge. After the humiliating treatment that we received I returned to the branch to request one of her business cards. I overheard her loudly ranting about me and my account details to a new teller, Eileen and within hearing of Safeway customers and this is also a breach of trust and unethical behavior for the representative of a financial institution.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, East Sunrise Drive Safeway Branch at Tucson, AZ
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Ronda Miller
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by Rondamfp, Jun. 17, 2014
I've been asking for something on my statements to be fixed for three months. Since receiving Mays statements, at the beginning of June I have sent three e-mails which received no replies. When I called, the phone number had been changed and no one answers the new one that was given by the phone company.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, German Village Branch at Columbus, OH
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Overall Rating Other Servicesby Rondamfp, Jun. 17, 2014
I've been asking for something on my statements to be fixed for three months. Since receiving Mays statements, at the beginning of June I have sent three e-mails which received no replies. When I called, the phone number had been changed and no one answers the new one that was given by the phone company.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, German Village Branch at Columbus, OH
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ATM is never available
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by Cary, Jun. 15, 2014
Almost every time I go to the normal branch ATM, it is unavailable to do anything but balance inquiries. I need money, that's why I chose a large bank that supposedly has many branches for convenience. There is zero convenience with this bank. How about you fill your ATM on Saturdays before leaving! Is this a novel idea for you? Horrible branch.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Normal Branch at Normal, IL
4 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Ratingby Cary, Jun. 15, 2014
Almost every time I go to the normal branch ATM, it is unavailable to do anything but balance inquiries. I need money, that's why I chose a large bank that supposedly has many branches for convenience. There is zero convenience with this bank. How about you fill your ATM on Saturdays before leaving! Is this a novel idea for you? Horrible branch.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Normal Branch at Normal, IL
4 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
branch manager with bad attitude
Overall Rating
by delsollvr, Jun. 04, 2014
I had an account with this branch since 1993. I moved from the area, and due to convenient locations, I switched banks. I missed a magazine subscription that was auto billed to this account. Yes, my fault, but the understanding of this branch manager was nonexistent! I totally understand that I need to pay an overdraft fee, but I was not informed of the overdraft until this branch charged me 2 additional extended overdraft fees!! So, I had to pay $92.88 on a $6.88 overdraft!! He did not return my call, and when I called the next day, he was very snarky and refused to remove any of the fees! I can say, up until this experience, USBANK got high marks from me, but this guy does not have customer service in the best interest, only making money. Ridiculous!
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Springdale Branch at Cincinnati, OH
14 of 17 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Ratingby delsollvr, Jun. 04, 2014
I had an account with this branch since 1993. I moved from the area, and due to convenient locations, I switched banks. I missed a magazine subscription that was auto billed to this account. Yes, my fault, but the understanding of this branch manager was nonexistent! I totally understand that I need to pay an overdraft fee, but I was not informed of the overdraft until this branch charged me 2 additional extended overdraft fees!! So, I had to pay $92.88 on a $6.88 overdraft!! He did not return my call, and when I called the next day, he was very snarky and refused to remove any of the fees! I can say, up until this experience, USBANK got high marks from me, but this guy does not have customer service in the best interest, only making money. Ridiculous!
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Springdale Branch at Cincinnati, OH
14 of 17 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
visiting customer (out of state)
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
by cons, May. 28, 2014
My husband and I cashed our state refund check while in Vista. We were taken care of by Kaylo and it was an overall hugely positive experience. I personally have dealt with my mother's bank here (not US Bank) and it has always been a negative experience in some way. My husband will be sure to deal with this bank and branch in the future as well as recommend my brother from Calgary use it while here.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on U.S. Bank, Vista Albertsons Branch at Vista, CA
3 of 4 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Timeby cons, May. 28, 2014
My husband and I cashed our state refund check while in Vista. We were taken care of by Kaylo and it was an overall hugely positive experience. I personally have dealt with my mother's bank here (not US Bank) and it has always been a negative experience in some way. My husband will be sure to deal with this bank and branch in the future as well as recommend my brother from Calgary use it while here.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on U.S. Bank, Vista Albertsons Branch at Vista, CA
3 of 4 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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