U.S. Bank, Thornton Parkway Safeway Branch

Name:U.S. Bank, Thornton Parkway Safeway Branch
Full Service Retail Office
Review:943 client reviews
Location:771 Thornton Parkway
Denver, CO 80229

Adams County
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FDIC Cert:#6548

The Bank

Name:U.S. Bank
Concentration:All Other Specialization > 1 Billion
FDIC Insurance:1934-01-01
Holden By:U S Bcorp
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:2256, view all, view on map
Total Assets:$577,543,938,000
Total Deposits:$473,053,504,000
Total Equity Capital:$45,596,405,000
Total Domestic Office Deposits:$455,845,870,000
Net Income:$1,561,964,000
Quarterly Net Income:$1,561,964,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:13%
Quarterly Return on Equity:13%

Client Review

943 client reviews of U.S. Bank scored 2.5 out of 5.

Horrible Customer Service
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by mo003024, Mar. 17, 2015

I have been a customer with US Bank for about 10 years and be warned US Bank is great when everything is going smoothly, but if you need help or bank errors occur, don't look to US Bank to fix the problem. I traded a vehicle in back in January and although I followed the process to get payoffs with the dealership as well, things went down hill quickly. It has been over 3 months and I am still trying to get the erroneous fees removed and the car paid off to be handed over to the dealership. I have probably had approximately 20 conversations with US Bank's customer service and although they have promised to rectify the issue, the issue still persists. In addition I had automatic payments setup with US Bank and they cancelled both automatic payments on both my loans instead of just the one I traded in and I have yet to get all the service fees removed from the car that should not have been cancelled. I have called my US Bank branch last week and they have yet to call me back. I called them again today and they kept me on hold for 10 minutes until I disconnected and called again. When the manager answered she was rude to say the least and frustrated that I was calling. She said she would call me back again and that was this morning and here we are at the end of the day with no call backs...! I called a different branch seeking help and they too were too busy to help, but insisted they will call me back as well.

The customer service side of things has been nothing less than terrible leaving me in state where I think I am just going to eat the charges and let the thieves still my money this time, but I will be transferring banks moving forward which is what brought me to this site. I was not surprised to see that US Bank ranked low and this is consistent with my experience.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Thornton Parkway Safeway Branch at Denver, CO
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