U.S. Bank, Review

U.S. Bank, Review

Average rating based on 943 reviews
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
5 star:
362
4 star:
42
3 star:
13
2 star:
41
1 star:
485
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DO NOT USE US BANK MORTAGE DEPT
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by 7769, Mar. 22, 2013

US Bank, Stevens Point, WI location was in the process of conducting a re-fi on an investment property. It was the worst custmor service of my life.  With no returned phone calls or emails, loss of all my paperwork, then the expiration of the apprasial.  Which they would not refund.  It was 8 monthes of pure frustration, loss of time and money, only to have to go with another lender because US Bank could not get the job done. I have never written a review, but felt it was important to inform others who may be considering US Bank for a mortage.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Stevens Point at Stevens Point, WI
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