Full Service Brick and Mortar Office
Review: 2.5star955 client reviews
Location:27 33rd Ave N
Saint Cloud, MN 56303

Stearns County
View Other Branches
FDIC Cert:#6548

The Bank

Name:U.S. Bank
Concentration:All Other Over 1 Billion
FDIC Insurance:01/01/1934
Holden By:U S BCORP
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:2314, view all, view on map
Total Assets:$657,183,636,000
Total Deposits:$529,906,923,000
Total Equity Capital:$59,540,236,000
Total Domestic Office Deposits:$522,401,458,000
Net Income:$4,911,887,000
Quarterly Net Income:$1,620,768,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:11%
Quarterly Return on Equity:11%

Client Review

955 client reviews of U.S. Bank scored 2.5 out of 5.

terrible refinance experience
 1star Overall Rating
 3star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by putinbadposition, Nov. 30, 2012

Six months ago we spoke with Don Welker in St. Cloud Mn about refinancing our home due to a balloon payment that was due. He spoke to their underwriter and spent over 2hrs with me making sure all paper work was in order. We were pre approved and told we would close no later than Aug 1st. That day came and went with no explanation, we were give about 3 closing dates per month since than, all of which came and went with no explanation. We were always assured the following wk when he would finally answer one of our calls that it had been through processing and everything was good and at underwriting to close in 72 hrs, than of course we would get no response until after that day too would have passed, only to be told the same thing. On Nov 1st we were told it was back in processing due to information needing to be updated due to the amount of time passing, we were told processing finished up on Nov 16th, so I guess it took 3 wks to reverify information, and than it was in underwriting to close on the 22nd, which of course came and went with no explanation or response. Finally the next Mon we spoke to the branch manager who said he would look into it and than said it had went back to processing the prior wk (odd considering processing had just finished with it after having it for 3wks) , but anyways we were once again told it would close in 72 hrs so we called Thurs explaining it was closing date again and no one gave us a time or location. Today Fri we were told our loan officer changed and Don Welker was no longer with US Bank and get this, everything is back at processing now! To top it off our appraisal is days from being out dated, sure hope US Bank plans on paying for a new one,  and if anything goes wrong since clearly we have been misinformed week after week by this bank, we will lose our home and$ 27,000 in equity because we no longer have time to find another lender and thought we did not need to based on repeatedly being told everything was a go and in order. It is ridiculous how little someone could care about how their actions could negatively effect someones life. We have always provided everything we were asked to quickly and have done nothing wrong, yet who is going to be punished? Sm will update if this loan actually closes in the next few days and we dont have to pay for a new appraisal and we dont lose our home based on their actions. What a great way to go into the holidays, 4 mon past our closing date and no idea if we will be losing everything we have worked for or where we will go with our kids if we lose our home.

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, St. Cloud Midtown Branch at Saint Cloud, MN
9 of 10 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

All Reviews...

Banks Nearby

American National Bank of Minnesota, ST. CLOUD BRANCH (0.1 miles)
Full Service Brick and Mortar Office
3210 W Division St
Saint Cloud, MN 56301
Wells Fargo Bank, ST CLOUD-SOUTH BRANCH (0.4 miles)
Full Service Brick and Mortar Office
200 33rd Ave S
Saint Cloud, MN 56301
Minnwest Bank, ST. CLOUD BRANCH (0.4 miles)
Full Service Brick and Mortar Office
3130 2nd St S
Saint Cloud, MN 56301
American Heritage National Bank, ST. CLOUD BRANCH (0.5 miles)
Full Service Brick and Mortar Office
2915 2nd St S
Saint Cloud, MN 56301
Liberty Bank Minnesota (0.5 miles)
Full Service Brick and Mortar Office
2842 2nd St S
Saint Cloud, MN 56301