U.S. Bank, Springfield Branch
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939 client reviews
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| Name: | U.S. Bank |
| Concentration: | All Other Specialization > 1 Billion |
| Established: | 1863-07-13 |
| FDIC Insurance: | 1934-01-01 |
| Holden By: | U S Bcorp |
| Charter Class: | Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC) |
| # of Branches: | 2371, view all, view on map |
| Website: | www.usbank.com |
| Total Assets: | $544,774,160,000 |
| Total Deposits: | $442,835,836,000 |
| Total Equity Capital: | $52,588,714,000 |
| Total Domestic Office Deposits: | $420,200,774,000 |
| Net Income: | $4,960,627,000 |
| Quarterly Net Income: | $1,557,190,000 |
| Return on Assets: | 1% |
| Quarterly Return on Assets: | 1% |
| Return on Equity: | 10% |
| Quarterly Return on Equity: | 12% |
| More... | |
Client Review
939 client reviews of U.S. Bank scored 2.5 out of 5.
Pleasanton Branch
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by PTownResident, Apr. 27, 2021
I have approximately $60,000 in my savings account at US Bank. I had the understanding that I was signed up for overdraft protection on my checking account to automatically pull from my savings account. As it turns out, I did have the overdraft protection, but they charged me $36 every time I went negative. Over a 2 week period, I was charged $684 in fees alone. I was not notified at the time that I was overdrafting. Long story short, they would only refund me $216 of the $684 in fees. This happened at the US Bank at 749 Main Street, Pleasanton, California. The bank manager is Anthony Jones. He was NOT helpful at all. Let’s just say that I am in the process of closing all my accounts with US Bank (a total of $200,000 in savings accounts!) and moving to Union Bank.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Pleasanton Main Branch at Pleasanton, CA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby PTownResident, Apr. 27, 2021
I have approximately $60,000 in my savings account at US Bank. I had the understanding that I was signed up for overdraft protection on my checking account to automatically pull from my savings account. As it turns out, I did have the overdraft protection, but they charged me $36 every time I went negative. Over a 2 week period, I was charged $684 in fees alone. I was not notified at the time that I was overdrafting. Long story short, they would only refund me $216 of the $684 in fees. This happened at the US Bank at 749 Main Street, Pleasanton, California. The bank manager is Anthony Jones. He was NOT helpful at all. Let’s just say that I am in the process of closing all my accounts with US Bank (a total of $200,000 in savings accounts!) and moving to Union Bank.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Pleasanton Main Branch at Pleasanton, CA
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Love this Bank
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by HappyCustomerPDX, Mar. 11, 2021
A big thank you to Tom, LeAnna, and Ashley for always being warm and welcoming. This team always responds quickly and goes the extra mile every time I come in, rain or shine. I’m a very happy customer because of this branch. Keep up the good work.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, 42nd And Alberta Branch at Portland, OR
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby HappyCustomerPDX, Mar. 11, 2021
A big thank you to Tom, LeAnna, and Ashley for always being warm and welcoming. This team always responds quickly and goes the extra mile every time I come in, rain or shine. I’m a very happy customer because of this branch. Keep up the good work.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, 42nd And Alberta Branch at Portland, OR
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Business owner
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by embaressedforyou, Mar. 08, 2021
Incredibly rude treatment at drive up window. I arrived at 4:15 and was told they closed at four. I started to acknowledge but before I could say anything the teller cut me off saying: "I told you we closed at Four". She them turned off the light and walked away ignoring my attempt to speak to her. I honked my horn and the assistant manager came to the window and without allowing me to comment said "We close at four." I said I understood but that the teller was extremely rude. She said was it "rude" to tell you that we closed at four?
I said no, that was not the point but rather the way it was handled.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Madras Branch at Madras, OR
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby embaressedforyou, Mar. 08, 2021
Incredibly rude treatment at drive up window. I arrived at 4:15 and was told they closed at four. I started to acknowledge but before I could say anything the teller cut me off saying: "I told you we closed at Four". She them turned off the light and walked away ignoring my attempt to speak to her. I honked my horn and the assistant manager came to the window and without allowing me to comment said "We close at four." I said I understood but that the teller was extremely rude. She said was it "rude" to tell you that we closed at four?
I said no, that was not the point but rather the way it was handled.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Madras Branch at Madras, OR
Was this review helpful to you? Yes, No Report Abuse
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