U.S. Bank, Rainier Valley Branch

Name:U.S. Bank, Rainier Valley Branch
Full Service Brick and Mortar Office
Review:943 client reviews
Location:2910 Rainier Avenue South
Seattle, WA 98144

King County
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Phone:206-725-8993
FDIC Cert:#6548
Established:1960-02-26


The Bank

Name:U.S. Bank
Concentration:All Other Specialization > 1 Billion
Established:1863-07-13
FDIC Insurance:1934-01-01
Holden By:U S Bcorp
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:2256, view all, view on map
Website:www.usbank.com
Total Assets:$577,543,938,000
Total Deposits:$473,053,504,000
Total Equity Capital:$45,596,405,000
Total Domestic Office Deposits:$455,845,870,000
Net Income:$1,561,964,000
Quarterly Net Income:$1,561,964,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:13%
Quarterly Return on Equity:13%
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Client Review

943 client reviews of U.S. Bank scored 2.5 out of 5.

US Bank Ranier Valley, Seattle WA review
Overall Rating
Office Environment & Staff
Waiting Time
by Grim, Mar. 28, 2014

I just wanted to point out that normally my experiences with coming to your establishment have been pleasant, but today my experience with a teller named Ning was less than stellar. I walked up to the window with a smile and asked her how she was doing, totally unresponsive, and she was just rude and unfriendly throughout the transaction. Had this been my first experience here, I would have closed up my account and not returned. I know that it is normally not like this when I go there, but I thought you should know that you currently have a very weak link there, and she sure needs work on her customer service skills.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Rainier Valley Branch at Seattle, WA
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The Branch That Finally Got Me to Leave US Bank
Overall Rating
Office Environment & Staff
Waiting Time
Other Services
by Seattleite, Jan. 01, 2014

I've let US Bank abuse my good nature for over 10yrs and had the final straw Monday when they told me it would take 10 days to accept a cashier's check from my parents' bank, even though US Bank could have verified the funds immediately (they also suggested the check could be fake!). After a mistake by the teller, her supervisor had the gall to tell me I'd get faster service if I was a wealthier client. After leaving upset, I discovered the bank put my entire account on hold rather than just the funds of the cashier's check; I had to find this out at the grocery store check-out, where they said my card was declined despite plenty of money in my account. US Bank's 800# told me there's nothing they can do, so I must miss work to go back in person & have them fix this mess.  Wish I could say this is my 1st bad experience with this customer-hostile bank, but it's not. Moving to a credit union as soon as possible and never looking back.  No one deserves such bad treatment: you can leave them!

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Rainier Valley Branch at Seattle, WA
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