U.S. Bank, Rainbow & Sahara

Name:U.S. Bank, Rainbow & Sahara
Full Service Brick and Mortar Office
Review:938 client reviews
Location:2555 South Rainbow Boulevard
Las Vegas, NV 89146

Clark County
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FDIC Cert:#6548

The Bank

Name:U.S. Bank
Concentration:All Other Specialization > 1 Billion
FDIC Insurance:1934-01-01
Holden By:U S Bcorp
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:2371, view all, view on map
Total Assets:$544,774,160,000
Total Deposits:$442,835,836,000
Total Equity Capital:$52,588,714,000
Total Domestic Office Deposits:$420,200,774,000
Net Income:$4,960,627,000
Quarterly Net Income:$1,557,190,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:10%
Quarterly Return on Equity:12%

Client Review

938 client reviews of U.S. Bank scored 2.5 out of 5.

Professional customer service
Overall Rating
Office Environment & Staff
Waiting Time
Other Services
by Nichols1, Nov. 30, 2018

On 11/30/18 I had a issue with my banking transactions, where I was not allowed to make any purchases using my atm/debit card. I notified the banks fraud department and only to find that the bank placed a hold/block on my card. Once all information was verified the rep said the hold was lifted and I can immediately continue my shopping. Well after 30-40 minutes I was ready to check out, I was at the register and swipe my card I received a “unable to authorize purchase”. Needless to say I was very upset, I got out of line so not to hold other customers up an call the banks fraud department again. This time a male answered, I explained the same problem as earlier had occurred again, he tells me that he would need to get a supervisor or manager on the line to talk with me about it. Now I get a woman on and for the third time explain my issue all over to her. At this point I’m highly upset and very frustrated. I had every right to be angry, but this supervisor or manager told me “she was trying to help and if didn’t want the help she’d hang the phone up” I told her,”how dare you talk to me like that, I’m a customer whom just been embarrassed with all my items, in line and everyone’s looking at me like I couldn’t afford to pay for my groceries.” I told her I was going straight to a bank branch to report her and file a complaint.
I arrived at US Bank 2555 S Rainbow Blvd and met with Mr. M Sanchez (Personal Banker) who listened to my issues, then filed my complaint, reviewed my account then reissued me a new bank card, and was able to get my account in work order so I don’t have this problem occur again. Mr. M Sanchez I believe if we had more professionalism within our work place like you have given me, businesses would surely appreciate a person like you.

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Rainbow & Sahara at Las Vegas, NV
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