U.S. Bank, Payson Smiths Branch

Name:U.S. Bank, Payson Smiths Branch
Full Service Retail Office
Review:929 client reviews
Location:632 South 100 West
Payson, UT 84651

Utah County
View Other Branches
 
Phone:801-465-8275
FDIC Cert:#6548
Established:2004-04-26


The Bank

Name:U.S. Bank
Concentration:All Other Specialization > 1 Billion
Established:1863-07-13
FDIC Insurance:1934-01-01
Holden By:U S Bcorp
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:2834, view all, view on map
Website:www.usbank.com
Total Assets:$486,004,220,000
Total Deposits:$374,303,872,000
Total Equity Capital:$48,591,876,000
Total Domestic Office Deposits:$346,975,331,000
Net Income:$6,975,709,000
Quarterly Net Income:$1,543,087,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:14%
Quarterly Return on Equity:13%
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Client Review

929 client reviews of U.S. Bank scored 2.5 out of 5.

Deceptive Practice
Overall Rating
Interest Rate and Cost
Other Services
by DeceptivePractice, Feb. 27, 2020

I opened a savings account for my daughter when she was a minor. It was separate but attached to my account. My daughter became estranged from our family in February of 2019 when she was 19. I noticed in July that the account was over drafted. I paid the outstanding balance on this account on July 30, 2019 and requested that the account would be closed. I was assured that it would be. A request to close was submitted by the branch but it was declined because there was an outstanding fraud alert on the account.

According to your branch manager my daughter was notified in writing that the closure was denied but I was not since she was now an adult. At the time of the closure request my daughter was no longer a minor. Additionally I was unaware of her whereabouts. I noticed online in November that the account was still active and overdrafted.

Upon learning that the account had not been closed and recognizing that my estranged, adult daughter had again over drafted the account, I visited the bank and again requested that the account be closed or at the very least frozen as I knew that my daughter had no means to repay. I was told that it would be researched as to why it had not been closed. During the time of the “research” the account was over drafted an additional $300.00. I was told that a request to close was submitted but it was denied because there was a pending fraud alert on the account. The manager confirmed that I was not alerted that the closure was denied but that my daughter had been.
From 6/14/19 when my daughter was legal age until 11/19/19, there have been 28 overdraft charges on this account.

Again after bringing the account current and being assured that the account would be closed, I was not notified that it had not. All overdraft charges were made by my daughter after she had reached legal age.  To my knowledge, no attempt to recoup the overdraft charges from my daughter has been made and the funds were deducted from my account without prior notice. Additionally I never even received a response to a letter that I wrote to the bank manager on November 19, 2019. nor have I received a response to a letter written to the Risk Management department dated January 23, 2020.

US Bank has charged more than $1,000 in over draft fees to this account in a 6 month period. US bank did not close the account after telling me it would. US Bank did not notify me that the account was not closed. US Bank allowed the account to overdraft another $300 while it performed it's research. US Bank deducted $2,760.63 from my account to pay the overdraft charges on my adult daughters account January 2020 without permission or even notification. US Bank has not responded to two letters requesting these issues to be addressed.

The rating shows one star. That is way too high!

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Mountlake Terrace Branch at Mountlake Terrace, WA
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Miss Tracy Charlton
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by tracycharlton, Feb. 13, 2020

This branch gives the best customer service! Everyone are very kind,courteous,knowledgeable and quick!I never have a long wait time to be helped.The branch is always clean and tidy.Wendy is my favorite teller and she never fails to offer me a treat.I will be using this branch for years to come!

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Duluth-Spirit Valley Branch at Duluth, MN
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Amazing Customer Service
Overall Rating
Office Environment & Staff
Waiting Time
by Comrow, Feb. 03, 2020

I have been banking at this branch for 10 years and have had nothing but great experiences with them. They have bent over backwards to help me with a variety of different accounts/products, large cash withdrawals, wire transfers and many other services. Whenever the "corporate" USBank makes an error, they drive for a solution quickly and always in my favor.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, P & G Winton Hill Branch at Cincinnati, OH
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