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U.S. Bank, Review
U.S. Bank, Review
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ATM User
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by Butterfly7, Oct. 31, 2016
1300 miles away from home and I stopped at an ATM in North Little Rock on a Saturday I was taking my kids after dinner. Will putting my ATM card into the machine the machine had a power outage and turned off and ate my card I tried to contact customer service for hours to get my card back but no one was able to help me. I had to wire money to myself and then crosses and then I waited until Monday to call the branch to get my card back however I was told there is nothing that they could do to help me unless I was a u.s. bank member that they only give ATM cards back to members of the band members have to order new cards they destroy them this is an outrageous that considering I'm 1300 miles from home I pay a fee to use that ATM they have no customer service at all there I spoke to the man who was an assistant branch manager who only wanted to give me his condolences but however his only guidance to me was to order a new
card. This wouldn't have been such a slap in the face except for the fact that I hadn't done anything wrong I'm really just stopped to use their ATM and the Machine ate my card the worst part about it is knowing that they give their members back the cards but the nine members who didn't do anything wrong have to suffer I would say I warned you never to use their ATM that they say US Bank on them the bank is not helpful and as far as I am concerned crooks in addition the employees are clueless and not helpful at all.Do not trust your money to them!!!!
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, One Riverfront Place Branch at North Little Rock, AR
11 of 15 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Butterfly7, Oct. 31, 2016
1300 miles away from home and I stopped at an ATM in North Little Rock on a Saturday I was taking my kids after dinner. Will putting my ATM card into the machine the machine had a power outage and turned off and ate my card I tried to contact customer service for hours to get my card back but no one was able to help me. I had to wire money to myself and then crosses and then I waited until Monday to call the branch to get my card back however I was told there is nothing that they could do to help me unless I was a u.s. bank member that they only give ATM cards back to members of the band members have to order new cards they destroy them this is an outrageous that considering I'm 1300 miles from home I pay a fee to use that ATM they have no customer service at all there I spoke to the man who was an assistant branch manager who only wanted to give me his condolences but however his only guidance to me was to order a new
card. This wouldn't have been such a slap in the face except for the fact that I hadn't done anything wrong I'm really just stopped to use their ATM and the Machine ate my card the worst part about it is knowing that they give their members back the cards but the nine members who didn't do anything wrong have to suffer I would say I warned you never to use their ATM that they say US Bank on them the bank is not helpful and as far as I am concerned crooks in addition the employees are clueless and not helpful at all.Do not trust your money to them!!!!
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, One Riverfront Place Branch at North Little Rock, AR
11 of 15 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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Loyal Customer treated like trash
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by rissajenkins, Oct. 27, 2016
I called to ask a question. The first lady was nice and asked if I could hold because she was with a customer, I said yes. She accidently hung up. I called back and a gentleman answered. I explained that needed help with an explanation of overdraft fees that didn't make sense to me. I had eight of them. This is an embarrassing subject. He said he was in the middle of something he could not put down and asked for my number and he'd call back. Needless to say, he never called me back. I've been with the branch for eight years. Just bought a house. Good credit. I feel lower than low right now.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on U.S. Bank, Redwood Albertsons Branch at Grants Pass, OR
11 of 12 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby rissajenkins, Oct. 27, 2016
I called to ask a question. The first lady was nice and asked if I could hold because she was with a customer, I said yes. She accidently hung up. I called back and a gentleman answered. I explained that needed help with an explanation of overdraft fees that didn't make sense to me. I had eight of them. This is an embarrassing subject. He said he was in the middle of something he could not put down and asked for my number and he'd call back. Needless to say, he never called me back. I've been with the branch for eight years. Just bought a house. Good credit. I feel lower than low right now.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on U.S. Bank, Redwood Albertsons Branch at Grants Pass, OR
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Wouldn't cash my check even though I have an account
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by Overthis, Oct. 24, 2016
I've been banking with them for years, but when I went to cash my check today they wouldn't cash the entire check said they would only give me 500 and I can get the rest tomorrow. They told me to go where my payroll check is from or to Kmart. I have never had this happen before and I am not happy about it. Maybe it really is time to change banks.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, 110th Street Branch at Kansas City, KS
7 of 10 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Waiting Timeby Overthis, Oct. 24, 2016
I've been banking with them for years, but when I went to cash my check today they wouldn't cash the entire check said they would only give me 500 and I can get the rest tomorrow. They told me to go where my payroll check is from or to Kmart. I have never had this happen before and I am not happy about it. Maybe it really is time to change banks.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, 110th Street Branch at Kansas City, KS
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Treated very poorly
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by Justanothercustermer, Oct. 20, 2016
The teller was great and very healthful . But the manager was a whole different story. I stopped by this location to shop at the aberson store and to do my banking. And the manger kept asking why was I at that location. And she kept asking why do I need this account. She just was very unprofessional at all cost her name is Veronica and I almost just closed the account and went else where. But I stayed because I did not want to let one bad apple decide where I do my business.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Escondido Albertsons Branch at Escondido, CA
8 of 10 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Justanothercustermer, Oct. 20, 2016
The teller was great and very healthful . But the manager was a whole different story. I stopped by this location to shop at the aberson store and to do my banking. And the manger kept asking why was I at that location. And she kept asking why do I need this account. She just was very unprofessional at all cost her name is Veronica and I almost just closed the account and went else where. But I stayed because I did not want to let one bad apple decide where I do my business.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Escondido Albertsons Branch at Escondido, CA
8 of 10 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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Checking account and mortgage
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by imyers, Oct. 17, 2016
Karen Nichols, Elizabeth Webb, and Rachel Denham made our first visit to U S Bank delightful. All were professional and most helpful. They made us feel welcome and we knew they were just a phone call away with any questions we might have.
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Republic Branch at Republic, MO
4 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby imyers, Oct. 17, 2016
Karen Nichols, Elizabeth Webb, and Rachel Denham made our first visit to U S Bank delightful. All were professional and most helpful. They made us feel welcome and we knew they were just a phone call away with any questions we might have.
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Republic Branch at Republic, MO
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Terrible customer service
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by Jasonr23431, Oct. 07, 2016
Just walked in and tried to ask a lady behind the counter if they were open. She was apparently listening to a voicemail on speaker and shushed me. So rude. If the phone is to your ear I wouldn't ask a question. To shush a customer though...wow. It's people like this that have killed customer service. Terrible.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Coburg Albertsons at Eugene, OR
8 of 9 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Jasonr23431, Oct. 07, 2016
Just walked in and tried to ask a lady behind the counter if they were open. She was apparently listening to a voicemail on speaker and shushed me. So rude. If the phone is to your ear I wouldn't ask a question. To shush a customer though...wow. It's people like this that have killed customer service. Terrible.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Coburg Albertsons at Eugene, OR
8 of 9 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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Customer wait
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by Longwait, Oct. 03, 2016
I come in here daily and it never fails that the line has 6 to 12 customers waiting for 2 tellers if you're lucky to help you. No manager offers to help. No one apologizes for the wait everyone hides in their cubicles. No one is concerned that people are turning around and leaving without being helped.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Northtown Branch at Minneapolis, MN
5 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Longwait, Oct. 03, 2016
I come in here daily and it never fails that the line has 6 to 12 customers waiting for 2 tellers if you're lucky to help you. No manager offers to help. No one apologizes for the wait everyone hides in their cubicles. No one is concerned that people are turning around and leaving without being helped.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Northtown Branch at Minneapolis, MN
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Broken ATM
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by ctina, Sep. 28, 2016
Banker says "We've been having trouble with that ATM machine... this happened last week"
THEN WHY DON'T YOU FIX IT!!!!!!!!!!!
I deposited cash into the ATM, and then received a Machine Error. Took my money and will take 10 days to get my money back.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, North Denver Branch at Denver, CO
5 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby ctina, Sep. 28, 2016
Banker says "We've been having trouble with that ATM machine... this happened last week"
THEN WHY DON'T YOU FIX IT!!!!!!!!!!!
I deposited cash into the ATM, and then received a Machine Error. Took my money and will take 10 days to get my money back.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, North Denver Branch at Denver, CO
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by Selina 2016-10-10 15:59:34
A lot of days the ATM isn't working. At one time I went get money from the ATMand after I insert my card in to it, the ATM shout down. I never get my card back. So I have to wait for new ATM card for at list one week. So bad
Drive through service
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by MsSB, Sep. 23, 2016
I recently went through the drive through and the service agent, mistakenly did not provide the payment to the correct accounts. I provided two checks and clearly wrote the different account number only to realize that she had totaled both checks and applies to only one account. I had to call the customer service number to correct this. Perhaps the focus should not be on upselling additional services, but getting service correct the first time. Everytime I visit this branch the agent is more focused on selling me more.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Kenwood Branch at Cincinnati, OH
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Overall Rating Office Environment & Staff Waiting Timeby MsSB, Sep. 23, 2016
I recently went through the drive through and the service agent, mistakenly did not provide the payment to the correct accounts. I provided two checks and clearly wrote the different account number only to realize that she had totaled both checks and applies to only one account. I had to call the customer service number to correct this. Perhaps the focus should not be on upselling additional services, but getting service correct the first time. Everytime I visit this branch the agent is more focused on selling me more.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Kenwood Branch at Cincinnati, OH
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Great Customer Service with Drive Up or Telephone
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by methom, Sep. 12, 2016
Live close to this location and they have always been very accommodating to my needs, and very friendly drive up personnel and very kind to my puppy at drive up with a doggie biscuit each time! Thank you!!
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Columbia-Business Loop at Columbia, MO
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby methom, Sep. 12, 2016
Live close to this location and they have always been very accommodating to my needs, and very friendly drive up personnel and very kind to my puppy at drive up with a doggie biscuit each time! Thank you!!
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Columbia-Business Loop at Columbia, MO
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Fast & Friendly every time!
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by KKWACA, Aug. 17, 2016
So far, every time I have needed anything I have gotten great service and no superfluous charges like some other banks (I get military discounts for my veteran status so no monthly account fees or anything) and I appreciate that since I have no local credit union for my usual banking needs (that I use online) so when I moved from CA to WA I needed a local bank and U.S. bank has been reliable and useful for me with no downside thus far.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 6 - 10 banks before.
7 of 9 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby KKWACA, Aug. 17, 2016
So far, every time I have needed anything I have gotten great service and no superfluous charges like some other banks (I get military discounts for my veteran status so no monthly account fees or anything) and I appreciate that since I have no local credit union for my usual banking needs (that I use online) so when I moved from CA to WA I needed a local bank and U.S. bank has been reliable and useful for me with no downside thus far.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 6 - 10 banks before.
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by arielysf 2016-08-22 08:31:33
cool!!!
by cooperbaby 2016-08-29 14:38:34
the thing that i dont like about usbank is that you can use overdraft at the atm but only a few bucks and then it costs just as much for a fee and then $25 a week until paid. i paid $86 to borrow $46 and i asked to raise the limit and i was told there is no body to talk to about it.
Christine head of twin cities branches
Overall Rating
by Benlchanhassen, Aug. 02, 2016
What an amazing person to have running the twin cities locations! Christine was absolutely amazing I was on the verge of closing all accounts she has prevented that from happening. Kudos to Christine it is no surprise as to why you're in charge!!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Chanhassen Branch at Chanhassen, MN
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Overall Ratingby Benlchanhassen, Aug. 02, 2016
What an amazing person to have running the twin cities locations! Christine was absolutely amazing I was on the verge of closing all accounts she has prevented that from happening. Kudos to Christine it is no surprise as to why you're in charge!!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Chanhassen Branch at Chanhassen, MN
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Worst service I've ever had
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by Benlchanhassen, Aug. 02, 2016
I've never experienced worse customer service in any situation. Deposited a 20k check next day the app and the automated service said it was available. Went to this branch to withdraw 10k and was simply told they didn't feel comfortable giving me that amount. MY MONEY!!! You don't feel comfortable giving me my money?!?! Spoke to George ( assistant VP ) of this location and what a joke this guy is. Doesn't shake my hand doesn't greet me simply tells me as I'm sitting in the waiting chair he's not comfortable giving me my money. When I question what the problem is he cuts me off and repeats himself. I again question it and again immediately cuts me off to repeat himself yet again. I asked for his bosses card he claims he doesn't have one then very quickly rattles off his bosses number. I quickly grab my phone ask him to repeat it and rattles it off with anger in his voice one more time. I called his boss (Damen) about ten minutes later and leave a message. Some time later I get a call back and receive the same poor attitude I received from George. Clearly George had spoke to Damen before I did because the very first thing Damen told me was that he supports George's decision without hearing a single word of what I had to say. Based on the terrible attitude and service to a loyal customer of many years it makes me believe one trained the other. Now I'm waiting on the person in charge of MN locations to call me back. An hour has gone by and she told me she would call within 30 minutes. Something needs to be done about this. Wells Fargo here I come!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Chanhassen Branch at Chanhassen, MN
34 of 41 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Benlchanhassen, Aug. 02, 2016
I've never experienced worse customer service in any situation. Deposited a 20k check next day the app and the automated service said it was available. Went to this branch to withdraw 10k and was simply told they didn't feel comfortable giving me that amount. MY MONEY!!! You don't feel comfortable giving me my money?!?! Spoke to George ( assistant VP ) of this location and what a joke this guy is. Doesn't shake my hand doesn't greet me simply tells me as I'm sitting in the waiting chair he's not comfortable giving me my money. When I question what the problem is he cuts me off and repeats himself. I again question it and again immediately cuts me off to repeat himself yet again. I asked for his bosses card he claims he doesn't have one then very quickly rattles off his bosses number. I quickly grab my phone ask him to repeat it and rattles it off with anger in his voice one more time. I called his boss (Damen) about ten minutes later and leave a message. Some time later I get a call back and receive the same poor attitude I received from George. Clearly George had spoke to Damen before I did because the very first thing Damen told me was that he supports George's decision without hearing a single word of what I had to say. Based on the terrible attitude and service to a loyal customer of many years it makes me believe one trained the other. Now I'm waiting on the person in charge of MN locations to call me back. An hour has gone by and she told me she would call within 30 minutes. Something needs to be done about this. Wells Fargo here I come!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Chanhassen Branch at Chanhassen, MN
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by leavingUSBank 2016-08-14 15:47:54
I just left a review when I wanted a escrow check 8-10-16
You are correct and honest in your review. I can not believe this bank.
You are correct and honest in your review. I can not believe this bank.
by Diva1929 2016-08-16 09:45:00
This is the worst bank I have ever dealt with. My mother in law and I went to this branch twice to add my name to her checking. They said they couldn't find the first set of paperwork. I went to close her account because she passed away. They still didn't have my name on the account. They still show the account open after getting all the information they needed. I have had to close two accounts with different banks and never took more than 24 hours.
by KKWACA 2016-08-17 17:30:28
It is standard procedure (federal law) at any financial institution for a wait time of up to 96 hours to withdraw on a check deposit of that amount. Poor service or not, they did the right thing protecting "your money" for fraud!
by ppppp 2016-09-06 12:38:14
It’s a pretty standard practice to wait for a check to clear before funds will be released to you. It will show as deposited in your account on the same day, for purposes of interest payments etc, but for a company to just take your word for it that a $20k check is good is not worth the risk to them. The bigger the check, the longer you have to wait, normally. You can’t dis a bank for something as simple as that. Wells Fargo, Bank of America, First Horizon, Pinnacle…..they would ALL do the exact same thing, otherwise people would be getting away with Fraud all over the place.
If you were selling a car for $20k and someone gave you a check for it, would you let them just drive the car away before the check cleared in your account?? No. It’s the same for the bank.
If you were selling a car for $20k and someone gave you a check for it, would you let them just drive the car away before the check cleared in your account?? No. It’s the same for the bank.
by Rob1 2016-09-07 20:12:22
Your review is do point, I had the same experience with this bank about a week ago. I opened a checking and savings accounts for 110k and they refused to add my wife to the account and when I objected, a few days later I received a letter from them advising me that they were closing my account on September 16 2016 or I can close myself before that date. Today is the September 7th 2016 and I would be heading over there tomorrow morning to close the account has they requested. This is a bank that is doomed to fail, stay away !!!!!!!!
by chialy1989 2016-09-08 17:36:43
Also, withdrawing $10,000 in a single day is red flag for you to be audited. It's standard... $9,999 and below doesn't red flag yourself, but from the way I see it. They protected you from a far larger hassle.
Customer Service
Overall Rating
by Tammy4, Jul. 31, 2016
I have the Best Customer Service in the Chanhassen branch and the Chaaska bank, as a matter of fact in the Chaska bank I can pull up and he knows me by my car, Always So polite, saying Hello Tammy before I have the tube out.
The branch in Byerly's in Chan is another great customer service spot, always great personalities there.
The one in Bloomington by Southdale mall not so great, always slow and no personality. So for the Most part with USBANK I have had Great experiences.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Chanhassen Byerly's Branch at Chanhassen, MN
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Overall Ratingby Tammy4, Jul. 31, 2016
I have the Best Customer Service in the Chanhassen branch and the Chaaska bank, as a matter of fact in the Chaska bank I can pull up and he knows me by my car, Always So polite, saying Hello Tammy before I have the tube out.
The branch in Byerly's in Chan is another great customer service spot, always great personalities there.
The one in Bloomington by Southdale mall not so great, always slow and no personality. So for the Most part with USBANK I have had Great experiences.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Chanhassen Byerly's Branch at Chanhassen, MN
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Horrible
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by Bleerue89, Jul. 29, 2016
Their customer service is horrible! I recently moved to Seattle, WA. I was attempting to transfer money over from my acct with Golden 1 for a recurring draft and their routing number kept popping up as Invalid. When I called they customer service rep was extremely unhelpful. She didn't offer any other solutions. The quickest way I was going to be able to get the money in the acct would end up being one day late. I politely asked her to notate my acct advising them to not charge any overdraft fees. She said she would be happy to. When I told her about my move to Seattle she never offered or suggested that I update my address, which was the last thing on my mind as I was frantic about trying to get the money into that acct on time. Fast forward to a month later, I have $300 in overdraft fees which I only became aware of 2 days ago. When I called the branch manager to dispute this he told me there was no note on my acct and that he was not willing to aid me and my concerns in any way shape or form and that "it isn't her job to offer or suggest that I update my address". He said I was misinformed from recovery services. He did not apologize, he was rude, and very unconcerned. Do NOT bank with them. When dealing with recovery services for a second time I was told the branch manager misinformed me. We then conducted a three way call between myself, recovery, and the branch manager. He rattled off his reason as to why he "WONT" reverse fees. The recovery rep stepped in and said "so it's his discretion to reverse fees. It's not that he can't but that HES NOT WILLING TO". He then said "I'm hanging up now". Now I'm stuck with a $300 balance I am responsible for paying off. When the my acct would have only been overdrafted for a 24hr period and the money I transferred was in my acct the next day. Call me crazy but I was under the impression banks were supposed to help protect your money...not rob you. HORRIBLE. HORRIBLE. HORRIBLE CUSTOMER SERVICE!!!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Sunrise Mall Branch at Citrus Heights, CA
11 of 14 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Other Servicesby Bleerue89, Jul. 29, 2016
Their customer service is horrible! I recently moved to Seattle, WA. I was attempting to transfer money over from my acct with Golden 1 for a recurring draft and their routing number kept popping up as Invalid. When I called they customer service rep was extremely unhelpful. She didn't offer any other solutions. The quickest way I was going to be able to get the money in the acct would end up being one day late. I politely asked her to notate my acct advising them to not charge any overdraft fees. She said she would be happy to. When I told her about my move to Seattle she never offered or suggested that I update my address, which was the last thing on my mind as I was frantic about trying to get the money into that acct on time. Fast forward to a month later, I have $300 in overdraft fees which I only became aware of 2 days ago. When I called the branch manager to dispute this he told me there was no note on my acct and that he was not willing to aid me and my concerns in any way shape or form and that "it isn't her job to offer or suggest that I update my address". He said I was misinformed from recovery services. He did not apologize, he was rude, and very unconcerned. Do NOT bank with them. When dealing with recovery services for a second time I was told the branch manager misinformed me. We then conducted a three way call between myself, recovery, and the branch manager. He rattled off his reason as to why he "WONT" reverse fees. The recovery rep stepped in and said "so it's his discretion to reverse fees. It's not that he can't but that HES NOT WILLING TO". He then said "I'm hanging up now". Now I'm stuck with a $300 balance I am responsible for paying off. When the my acct would have only been overdrafted for a 24hr period and the money I transferred was in my acct the next day. Call me crazy but I was under the impression banks were supposed to help protect your money...not rob you. HORRIBLE. HORRIBLE. HORRIBLE CUSTOMER SERVICE!!!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Sunrise Mall Branch at Citrus Heights, CA
11 of 14 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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Stephanie Branch Manager wanted me to jump through too many hoops!
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by sngltrvlr, Jul. 25, 2016
I needed a Medalion Signature Guarantee and called several branches within walking distance to my home. The bank at Second and Columbia Branch is the closest, but miles away in service. Stephanie, branch manager, wanted me to e-mail the paper work a day ahead of time and told me it would be an hour wait when I got there. On Friday when I called, she told me that she couldn't do it! This was the worst customer service I've experienced in a LONG time! I ended up going to Marshall Jordan at the 4th and Harrison Branch. He is the best Branch Manager I've met in years! It was worth going the extra few blocks for excellent customer service!
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Second And Columbia Branch at Portland, OR
6 of 8 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby sngltrvlr, Jul. 25, 2016
I needed a Medalion Signature Guarantee and called several branches within walking distance to my home. The bank at Second and Columbia Branch is the closest, but miles away in service. Stephanie, branch manager, wanted me to e-mail the paper work a day ahead of time and told me it would be an hour wait when I got there. On Friday when I called, she told me that she couldn't do it! This was the worst customer service I've experienced in a LONG time! I ended up going to Marshall Jordan at the 4th and Harrison Branch. He is the best Branch Manager I've met in years! It was worth going the extra few blocks for excellent customer service!
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Second And Columbia Branch at Portland, OR
6 of 8 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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Marshall Jordan Branch Manager is excellent!
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by sngltrvlr, Jul. 25, 2016
I needed a Medallion Signature Guarantee and called several brances that are within walking distance to my home. I got the run around from all of them: an hour wait, requesting that I e-mail forms ahead of time, not today, etc., EXCEPT Marshall Jordan Branch Manager of the 4th and Harrison branch. He told me to come right in and we'd get it done! Marshall is the best branch manager I've met in a very long time. I've been a USbancorp client for decades and people like Marshall are the reason why.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, 4th And Harrison Branch at Portland, OR
1 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby sngltrvlr, Jul. 25, 2016
I needed a Medallion Signature Guarantee and called several brances that are within walking distance to my home. I got the run around from all of them: an hour wait, requesting that I e-mail forms ahead of time, not today, etc., EXCEPT Marshall Jordan Branch Manager of the 4th and Harrison branch. He told me to come right in and we'd get it done! Marshall is the best branch manager I've met in a very long time. I've been a USbancorp client for decades and people like Marshall are the reason why.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, 4th And Harrison Branch at Portland, OR
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Personable customer service
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by Countryboy80831, Jul. 05, 2016
The manager and staff at the Falcon branch are some of the best people I've had the pleasure of dealing with. They've been extremely helpful in all the dealings I've had there. I wouldn't Bank anywhere else.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on U.S. Bank, Falcon Safeway Branch at Peyton, CO
2 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Waiting Time Other Servicesby Countryboy80831, Jul. 05, 2016
The manager and staff at the Falcon branch are some of the best people I've had the pleasure of dealing with. They've been extremely helpful in all the dealings I've had there. I wouldn't Bank anywhere else.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on U.S. Bank, Falcon Safeway Branch at Peyton, CO
2 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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Business Account
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by Ralf, Jul. 05, 2016
My husband and I opened a business checking account and now they are having issues with it. This is what happened. The representative at the branch had heartburn over the documentation that we provided. She said that she had to have their Attorney in their legal department review them. So she did and called a day later to let us know that it was approved. She originally had a heartburn about the address being in UT and then the articles of organization indicated both UT and CO. Our documents were drafted by an attorney's office. Well the day after she called us we opened our bank account because she indicated that the legal department approved our paperwork. Now we are having issues keeping it open. We should have went with Bank of America. They are more established with business accounts.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Stonegate Branch at Parker, CO
5 of 8 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Ralf, Jul. 05, 2016
My husband and I opened a business checking account and now they are having issues with it. This is what happened. The representative at the branch had heartburn over the documentation that we provided. She said that she had to have their Attorney in their legal department review them. So she did and called a day later to let us know that it was approved. She originally had a heartburn about the address being in UT and then the articles of organization indicated both UT and CO. Our documents were drafted by an attorney's office. Well the day after she called us we opened our bank account because she indicated that the legal department approved our paperwork. Now we are having issues keeping it open. We should have went with Bank of America. They are more established with business accounts.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Stonegate Branch at Parker, CO
5 of 8 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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Does 12:00 mean 11:55
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by Gilbedw, Jul. 02, 2016
Unbelievable. I used this site to locate a USBank branch that is open on Saturday to take my business deposit (going out of town on vacation).
Business hours clearly indicate 12:00 pm closing and I hustled hard to get there from 30 miles away to get this done.
Lobby was locked when I arrived at 11:55. Went to drive up window and presented my envelopes to the teller at the window. She said we close in 5 minutes and will not be able to deposit those til Tuesday. Offered to take the envelopes and hold them til they came back in on Tuesday.
Apparently she thought I would hand this money through the window and drive away without a deposit receipt???
My bigger issue is that there was no other customers around and there were two tellers just waiting on the clock to strike 12 so they could hit the door. When you advertise hours open til 12, should that not mean you are open to customers til 12 and employee wrap up begins at that point. If not, then don't advertise open to 12....advertise open for business til 11:50!!!!
Unbelievably poor customer service....and yes this was the White Pine branch on July 2nd 2016!!!!
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, White Pine Branch at White Pine, TN
13 of 14 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Office Environment & Staffby Gilbedw, Jul. 02, 2016
Unbelievable. I used this site to locate a USBank branch that is open on Saturday to take my business deposit (going out of town on vacation).
Business hours clearly indicate 12:00 pm closing and I hustled hard to get there from 30 miles away to get this done.
Lobby was locked when I arrived at 11:55. Went to drive up window and presented my envelopes to the teller at the window. She said we close in 5 minutes and will not be able to deposit those til Tuesday. Offered to take the envelopes and hold them til they came back in on Tuesday.
Apparently she thought I would hand this money through the window and drive away without a deposit receipt???
My bigger issue is that there was no other customers around and there were two tellers just waiting on the clock to strike 12 so they could hit the door. When you advertise hours open til 12, should that not mean you are open to customers til 12 and employee wrap up begins at that point. If not, then don't advertise open to 12....advertise open for business til 11:50!!!!
Unbelievably poor customer service....and yes this was the White Pine branch on July 2nd 2016!!!!
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, White Pine Branch at White Pine, TN
13 of 14 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
3 comments. Add a comment
by JdGoldberg 2016-07-24 10:53:43
Arriving at closing time is in poor form; throwing a tantrum and subsequently whining across the internet indicates a stunning lack of maturity and perspective.
by Brook67 2016-08-27 21:28:38
Jdgoldberg, you are way off. When the hours posted say they close at Noon, they should be ready take care of their customers at 11:55. What hissy fit? People have every reason to be annoyed with slacker mentality employees who are clockwatchers. Have some insight-the cavalier attitudes wasted their clients time.
by Brook67 2016-08-27 21:34:09
Jd- poor form? No, more like real world-competent, reputable businesses do not close up early. And since when are banking clients supposed to impress the clock watchers?
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