U.S. Bank, Review

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by DennisJames, Jan. 26, 2017

Thantan ("Tammy") notarized a power of attorney document for me, as my daughter was buying her first car.  Tammy was so enthusiastic!  My daughter, who tends to be cynical about phony positivity, said she could see how genuine Tammy was.  Then Tammy noticed my driver's license was expiring in 4 days!  What an extra bonus, to have her look out for me like that.  I got my license renewed today, and saved myself some hassle and money. I don't live near Milford and am not a U.S. Bank customer (yet).  Tammy is a fantastic ambassador for the branch and the bank.  She is the kind of person who understands customer service at a deep level, and would be an asset to any organization.

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Milford Meijer Branch at Milford, OH
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Thank you West St. Paul Branch and Ali in Customer Service!
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by Lizi, Jan. 25, 2017

I just had the most efficient, excellent experience with two Customer Service people at US Bank that I have had in a long time.  I was referred immediately to the proper area by a knowledgeable person at the local West St. Paul, MN branch, who put me at ease when he outlined the process for me.  When I called the Customer Service line, Ali went right to work to obtain a release of lien on a long ago closed account.  Thought this was going to be a big headache with lots of run around--but US Bank made it no trouble at all.  

* this review was made on U.S. Bank, West St. Paul Branch at Saint Paul, MN
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Happy Customer for 22 Years
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by pattyfuller716, Jan. 24, 2017

Josh the manager is amazing, Melanie is efficient and friendly.  Love going into that specific branch even if I am closer to the one in Redding, which is near my work place.  The entire staff is very good at making eye contact to let you know they know you are there and they will be with you shortly.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Anderson Branch at Anderson, CA
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Best branch ever.
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by Domstarks, Jan. 23, 2017

I have banked with u.s. for years and this branch is the overall best. Drive thru is always fast and inside is always pleasant. They always remember me when I come in. Even if I work with a different teller.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Andresen Branch at Vancouver, WA
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Customer service
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by Jenneferk, Jan. 17, 2017

Had an issue with some unexplainable overdraft fees, I never showed that I was in the negative on my end, even went into the bank to show them the descrepency between my app and what they had, and none of it matched, the tellers were wonderful as always and agreed there must have been a glitch in their system, the tellers were not able to waive the fees the manager only had access to do so. This manager, Steve, treated me as if I were some idiot that didn't know how to use online banking, when I'd had no problems with it the past year, he stated that my account online will not show me when I'm in the negative and it only shows on the banks end , which was a flat out lie . I then said that it sounded shady, and get this, he agreed , when I told him I would be contacting the district manager, he stated ,"don't get your hopes up because he is on vacation !" Thank goodness the regional manager was available and willing to listen to my concerns. Sad that I had to fight so hard for what was right! Becareful if you bank there and I would not trust the manager Steve at all!!!!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Miamisburg Branch at Miamisburg, OH
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Cashier Check
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by DavePortrey, Jan. 11, 2017

I have both a line of credit of 100000 and a mortgage thru US Bank.  0n 1.20.17 I attempted to get a Cashier check from the Wallace ID branch to complete a home purchase. I was told I was not able to get the check because I didn't have an open Other account with US Bank. This made no sense at all. I plan to move my accounts elsewhere when I have the chance.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Coeur D'alene Branch at Coeur D Alene, ID
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Great bank, refreshing change
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by BBJB, Jan. 09, 2017

After 20 years with boa it was great switching to us bank. They have had excellent service and been great to work with.

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Sequim Branch at Sequim, WA
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Friendliness
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by CheriS, Dec. 27, 2016

Faith was a very welcoming helpful teller who did her best to help answer my questions. Some of it was online / app related. When she asked a question to the person managing the window, and seemingly in charge of the morning, the responses Faith received were less than pleasantly voiced. It made me uncomfortable for the ladies working. Then it happened again. Said person then put on a huge smile for another customer. I hope the working environment on this December 27, 2016 morning improves for all to have a pleasant morning. Thank you Faith for remaining helpful and pleasant when the treatment given to you was not. Thanks also for finding answers to my questions!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Hastings Branch at Hastings, NE
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Business Owner
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by Sales, Dec. 23, 2016

Ivy (Teller) tried her best to help me set up a temporary business debit card, Ivy turned me over to Rae (Banker) Rae was Awesome, totally helped me out and I was on my way in know time.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Claremont Branch at Claremont, CA
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Great branch, open when most others closed
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by Charger618, Dec. 22, 2016

I bank at the us bank branch that is in same parking lot as this one. However when my branch is closed for a holiday or special hours, this bank in Vons is usually open. I love this. They are always courteous and friendly.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Fontana Vons Branch at Fontana, CA
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Mrs.
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by sangria, Dec. 19, 2016

Every time I have gone into this bank I have been greeted with friendly and helpful people.  When I did a refi with this bank I had to have help and they were always willing to help me with anything I needed.  It is a bit out of my way, but for the service I get it is worth the drive into town.  

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Fallbrook Albertsons Branch at Fallbrook, CA
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Christina McGlothlin
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by Emptypockets, Dec. 17, 2016

Class Act. Has been consistenty nice as we solve problems

* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
* this review was made on U.S. Bank, Marengo Branch at Marengo, OH
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easy and fast
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by stacy2016, Dec. 11, 2016

Always an awesome experience

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, New Brighton Branch at Saint Paul, MN
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Assistant Manager Ms.Harmeek
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by pilothere, Dec. 06, 2016

On 120616 I called to try to verify an interbank transfer and I spoke first with the person who answered the phone and ask if on their website I could view any pending interbank transfer and she told me they couldn't tell me anything until the transfer hit my account. We'll I could immediately tell this person was not knowledgeable about their website, so I ask for the assistant manager. After asking the manager similar questions, she was not any more knowledgeable.  Instead of trying to get the answer for me she just kept giving me answers which made no sense and then became rude by constantly interrupting me while I was talking hoping of course I would go away or just get tire to trying to get her to understand my questions. It is apparent to me that she just does not have the common courtesies or abilities to recognize when she does not know the answer and offer to find out. It also indicates to me that people don't listen to customers, but have a canned response to blow the customer off and get them off the phone. Who wants to do business with a firm that just will only want to do business when everything is running smoothly.All of the behavior is just rude behavior and these employees need to have a little more training. Who would want to do business with a company with these type of employees!!!Ugh!!   

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Greenhaven Branch at Sacramento, CA
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JULIE TESCH
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by julieanntesch, Dec. 02, 2016

COME IN WITH A CHECK AND NEEDED A CASHIERS CHECK DIDNT KNOW THAT YOU HAD TO HAVE AN ACCOUNT..GOT THAT TAKEN CARE OF THEN FOUND OUT THE CHECK HAD TO SIT EVEN THOUGH THE CHECK WAS WRITTEN ON THAT BANK IT WAS A CLAIMS CHECK..THANK YOU TIM WAGNER FOR ALL YOUR HELP AND PATIENTS WITH US EXCELLENT CUSTOMER SERVICES. ALL STAFF THERE IS VERY NICE AND HELPFULL WILL ENJOY DOING BUSINESS WITH THIS BANK.
                                        THANK YOU
                                        JULIE TESCH

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Centennial Branch at Circle Pines, MN
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10 yr Refinance Nightmare from Juan Tabo Branch Offifce
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by UnhappyLoanRefinance, Nov. 18, 2016

I am a 100% disabled veteran who has attempted to do a 10 yr refinance on my house with the JU>S> Bank JuanTabo branch  The loan officer seemed nice but what a nightmare.  I submitted all the paperwork to refinance not wanting any money just a 10 yr loan instead of a 30 yr. The loan officer called my girlfriend for my financials of which she is not on the loan.  They set up an appraisal without my consent.  The loan officer sends me the application to sign and the purchase price is wrong, the income is wrong and has several other incorrect things.  I call the loan officer and she says she will get that taken care of.  No contact from her for two weeks.  I start calling no reply.   I go to her office and she makes me wait for extended periods.  Claims will get that taken care of.  So I had informed the loan officer that I was visiting my girlfriend and lived in another community with my current loan and would be leaving to go back to my home once Balloon Fiesta was over.  I again did not hear from her and she did not return my calls so I went down again.  Asked if any paperwork was needed.  She had a check list and stated everything was fine.  I was on the road traveling athe next day and she calls demanding paperwork immediately or I will be disqualifed for the loan if I do not fax it immediately. I told her I DID NOT APPRECIATE her aggressive manner and she would have to wait until I was at my home.  She was very abusive in tone and language.  I then find out when I get home that an apprasial was scheduled yet was unprepared.  I was very disappointed with this type of unprofessional behavior.  The loan officer aware of my unhappiness had some other person call me claiming they solved the problem she requested.  They called me again a week later.  I have no idea who this person is but the loan officer should not had my private info to my girlfriend or someone else.  The loan officer knowing I was now home sent the apprasial to the wrong address knowing I was not at that address.  I got an email finally with the corrected loan application and it was the same application with false information as before from weeks ago.  A note stating just sign it and we can change it later.  Sorry I do not sign false loan information.  I complained to her again and 2 weeks later she sends me a email stating the apprasial is low.  I again complained about the false information. She sends me an email stating corrected application attached.  No attachment.  I inform her by email she then sends a secure attachment that needs me to be a member with password which I am not. The loan application runs out in a few days.  So I am being forced to now pay $600.00 in apprasial fee for a easy loan refinance because this loan officer does not like white people or disabled veterans or both.  She intentionally sabotaged my loan.  So this is my experience with this Juan Tabo branch.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had >10 banks before.
* this review was made on U.S. Bank, Juan Tabo Blvd Branch at Albuquerque, NM
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ATM Deposit
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by Beverly01, Nov. 08, 2016

I recently deposited a check. It was a workmans compensation check drafted on behalf of my employer. The Check was made out to my full last name including the hyphen. The ATM team reversed the deposit due to possible fraud. When I finally found someone who could explain why they were unable to help me after I explained to them they accepted previous checks made out to me for deposit that had variation of my last name. (people get confused due to the hyphen) The representative advised me that I would have to come in and sign a new signature card. I explained I had just had my neck fused in two places and could not drive nor could I walk without assistance. I further pointed out that I had a savings account, credit card, mortgage, CD and home equity loan and have been with them almost 25 years and they have never questioned my identity before. Moreover I advised her she could pull the ATM tapes and see me making the deposit. I advised I did not understand how depositing my payroll check would be considered fraud since I did not make a withdrawel. Despite all of the above I was advised I had to  be in the branch within 30 minutes or the check would be mailed back to me. I explained again I could not drive and that i was in a full neck brace due to surgery earlier the week before. They insisted I come in so I had to arrange transportation and walk into the branch. I had to come in in my bed clothes since I was unable to dress myself, comb my hair, shower, etc etc.
I sat with a man named Mike who did not take ownership of the issue and simply had me sign the signature card (the surgery affected my ability to use my hands as I normally would) and would not honor the agreement if I arrived in 30 minutes and signed the card they would accept the deposit. I was in tears due to the stress of the situation and how mortified i was to be seen in public so awful. As I walked out the door Mike shouted "Have a nice day".

Not only was the stress and aggravation of having to come in bad enough to move me to tears, his final words to me were clearly inappropriate given the encounter. Again, his shout caused more people to turn and stare at my scar, brace and overall post surgery appearance.

Bottom line, I should not have had to come in and sign a new signature card on that day. They new my circumstances and they were aware they had accepted deposits to my account with variations of my last name for years. The inflexability of the decision maker was a poor call given my history with your bank and the unprofessional responses from Mike only made a very very bad situation worse.

I cannot believe how I was treated. Even now I am still in a brace but am able to finally sit up and type. Can you imagine how I must have appeared that day only 4 days post surgery....

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Red Bluff Branch at Red Bluff, CA
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Ms Sylvia Allen
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by Sylviaallen374, Nov. 07, 2016

Such a wonderful group of folks and very helpful.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Quitman Branch at Quitman, AR
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Title?!? Aaaaah.....Human
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by JasonH, Nov. 05, 2016

Waiting time is normally longer, sometimes faster, sometimes slower. One thing that would help excessive waiting would be to not allow the opening of new accounts at any satellite U.S.Bank locations. My opinion of "off-site" branches is one of speed and efficiency....IN AND OUT, FAST!!! I have both witnessed and been bogged down by this example. I've been a customer/account holder for nearly 20 years,and one very specific time, both employees would neither cash nor deposit a first party check because my drivers license had expired roughly 2 weeks before my visit and i simply hadn't gotten around to renewing it at that time. THIS WAS BY FAR THE MOST EGREGIOUS PROBLEM I'VE HAD at this particular branch. Never had i felt such anger at another human being. I said " I'd like to close all of my accounts with you." And the womans reply was "I'll STILL need a valid drivers license to do that for you today." Complete with 'We got this guy going' smirk and condescending tone. I'm happily NOT a psychopath...VERY GOOD for her ESPECIALLY as I had no money, was very hungry, and it's in a Byerly's next to the deli for Pete's sake. I deem this Cruel and Unusual Punishment in the state of Minnesota!!! I did call the 800 number and complain to the very nice gentleman whom answered my call. Thank You for your time, *.

*=Sweetie, if you're a woman!
*=Bra or Dude, if you're a man!

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Eagan Byerly's Branch at Saint Paul, MN
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Excellence Since Day 1
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by tytravis22, Nov. 03, 2016

I have banked at the downtown location of US Bank in Mesa for several years now.  They have always been incredibly kind and knowledgable. They have been willing to go the extra mile when other banks weren't willing to take 1  step forward.  Today Rose helped me at the Downtown location and once again the service I received was exemplary. I just want to say thank you to Rose and to this branch for making my life a little bit easier and happier. Thank you and I am so grateful for a bank that treats me like a human being instead of piece of money to be funneled to the next investment or loan. Sincerely happy.  

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Downtown Mesa Branch at Mesa, AZ
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