U.S. Bank, OGDEN SMITHS BRANCH

TMC Investments Inc.
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by Heather123, Apr. 18, 2025

Ever since U.S. Bank took over Union Bank, my experience has been extremely disappointing. In 2020, I stopped payment on a $500 check through Union Bank. After the merger, U.S. Bank assigned me a new account and routing number. I updated all my information accordingly with payroll and any businesses requiring my banking details.

However, in August 2024, U.S. Bank cashed the very same $500 check that I had stopped four years ago. The check was clearly dated from 2020 and contained my old Union Bank account number. Despite this, U.S. Bank processed the transaction and has since made numerous excuses to avoid reimbursing the funds, which were paid to someone who had no business cashing that check.

More recently, I deposited a tax refund check, endorsed to my company and signed by both my husband and me, as I’ve done for years. Yet, it was rejected because my husband’s name is not on the business account. When we came in person to resolve the issue, the teller or manager refused to accept the deposit. To make matters worse, she smugly stated, "This is why we took over Union Bank," as if that justified the poor customer service.

In my opinion, U.S. Bank operates without regard for its customers. Their practices are not only frustrating but also unethical. I will be closing my account and moving to a more community-oriented bank—similar to what Union Bank used to be. It’s ironic that large corporate banks are quick to receive government bailouts, yet fail to do basic due diligence, like preventing stopped or outdated checks from being cashed.

If I could rate U.S. Bank a negative 1000, I would. They are, without question, a bad bank.

I started my corporation with Union Bank in the 1990's and was extremely happy with their service until US Bank took over.  



* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, WESTCLIFF BRANCH at Newport Beach, CA
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Great customer service
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by beachball, Oct. 29, 2024

Victor has always been enormously helpful with my accounts. Never have long wait times, staff always very pleasant;  wish their money market interest rate was higher, however.  Excellent banking experience.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, GOLETA-FAIRVIEW BRANCH at Goleta, CA
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Extremely Disappointed!
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by Judes, Aug. 21, 2024

Don't bank with US Bank! I'm very disappointed with the service of US Bank, it's always an hour or more on the phone for their mortgage department only to get contradicting answers each time. They assign a "mortgage assistant" to each customer; however, don't ever expect to talk to your "assistant." The branch offices are just as awful, especially at the location closest to where I work and live. You can't get any help over the phone because they never answer the phone. Then when you go in, they are rude and act like you are putting them out. It's a sad situation. I went in today and the associate could not see transactions past two weeks on my checking account. What? He said he would have to get his manager. I said ok but he said he would have her call me. It's now been six hours and I still haven't heard and highly suspect I will not hear from her. Ready to switch all my accounts and my family's accounts. Ugh! I've had accounts with them for more than 20 years, now they are charging me a monthly maintenance fee for doing LESS than ever. I've had more complications from Bank associates who don't know what they are doing! It's been hours and hours and hours of trying to get things straightened out. Don't trust US Bank.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, BELLERIVE OFFICE at Saint Louis, MO
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