U.S. Bank, Norwood Park Branch

Name:U.S. Bank, Norwood Park Branch
Full Service Brick and Mortar Office
Review:934 client reviews
Location:6100 North Northwest Highway
Chicago, IL 60631

Cook County
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Phone:773-775-8000
FDIC Cert:#6548
Established:1919-01-01


The Bank

Name:U.S. Bank
Concentration:All Other Specialization > 1 Billion
Established:1863-07-13
FDIC Insurance:1934-01-01
Holden By:U S Bcorp
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:2775, view all, view on map
Website:www.usbank.com
Total Assets:$536,291,346,000
Total Deposits:$425,279,286,000
Total Equity Capital:$51,374,421,000
Total Domestic Office Deposits:$398,452,715,000
Net Income:$1,786,976,000
Quarterly Net Income:$663,583,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:7%
Quarterly Return on Equity:5%
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Client Review

934 client reviews of U.S. Bank scored 2.5 out of 5.

moron personal banker
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Angycustomer, Jan. 25, 2020

I just went into open a sizable CD for my disabled mother. I called ahead of time to ensure I had all documents required.  The personal banker was completely inept. I presented her with all documents which had been prepared by an attorney, she was challenging me about the validity of the notary stamp, telling me she was a notary, and "knows the rules" ....  A monkey can be a notary if they complete the application correctly.  After sending to US Bank ops dept they confirmed it was correct and she finally started opening the account.  Then she repeatedly got the names and address wrong despite me repeating it several times and over annunciating so she would get it right.  Then she attempted to collect KYC information and challenged me about my mother's income (not mandatory to open an account) when I told her that I the figure I gave her was correct, she insisted it wasn't and she would get in trouble when the direct deposit comes in...mind  you, I was opening a CD, the does not allow direct deposit.  Finally after an hour I gave up and went to Signature Bank down the block and was in and out in 15 minutes, staff there was very nice and competent.     

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Norwood Park Branch at Chicago, IL
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