U.S. Bank, NORTHGATE BRANCH
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959 client reviews
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| Name: | U.S. Bank |
| Concentration: | All Other Over 1 Billion |
| Established: | 07/13/1863 |
| FDIC Insurance: | 01/01/1934 |
| Holden By: | U S BCORP |
| Charter Class: | Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC) |
| # of Branches: | 2226, view all, view on map |
| Website: | www.usbank.com |
| Total Assets: | $670,008,257,000 |
| Total Deposits: | $529,668,951,000 |
| Total Equity Capital: | $64,278,714,000 |
| Total Domestic Office Deposits: | $522,481,635,000 |
| Net Income: | $4,703,619,000 |
| Quarterly Net Income: | $1,676,702,000 |
| Return on Assets: | 1% |
| Quarterly Return on Assets: | 1% |
| Return on Equity: | 10% |
| Quarterly Return on Equity: | 11% |
| More... | |
Client Review
959 client reviews of U.S. Bank scored 2.5 out of 5.
Don't Waste Your Time
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by SeattleBizMom, Oct. 07, 2011
Went into the Northgate Branch of U.S. Bank in Seattle to open a business account (changing from Chase to U.S. Bank.) This is the most non-responsive, apathetic crew that I've ever encountered in a bank setting.
If you go to this branch, expect to never have a call or email returned, and when you ask for the basic services (such as placing a check order on your behalf), they will lie and say they did so and only place the order when you ask for tracking (this happened to us, delaying our order by 1-1/2 weeks.
When I spoke with the branch manager, he stated that this was a fluke of some sort and admitted that they had done nothing to inspire confidence and would have to work to earn our business. He then told me that he would get back to me no later than noon the following day. Guess what? I'm still waiting for that return phone call and/or email.
In today's economy, it pays to put your money in a place that actually deserves it. If you value customer service, the Northgate Branch of U.S. Bank in Seattle is definitely NOT the place to go.
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Northgate Branch at Seattle, WA
4 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby SeattleBizMom, Oct. 07, 2011
Went into the Northgate Branch of U.S. Bank in Seattle to open a business account (changing from Chase to U.S. Bank.) This is the most non-responsive, apathetic crew that I've ever encountered in a bank setting.
If you go to this branch, expect to never have a call or email returned, and when you ask for the basic services (such as placing a check order on your behalf), they will lie and say they did so and only place the order when you ask for tracking (this happened to us, delaying our order by 1-1/2 weeks.
When I spoke with the branch manager, he stated that this was a fluke of some sort and admitted that they had done nothing to inspire confidence and would have to work to earn our business. He then told me that he would get back to me no later than noon the following day. Guess what? I'm still waiting for that return phone call and/or email.
In today's economy, it pays to put your money in a place that actually deserves it. If you value customer service, the Northgate Branch of U.S. Bank in Seattle is definitely NOT the place to go.
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Northgate Branch at Seattle, WA
4 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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