U.S. Bank, New Berlin Branch

Name:U.S. Bank, New Berlin Branch
Full Service Brick and Mortar Office
Review:944 client reviews
Location:15305 West National Avenue
New Berlin, WI 53151

Waukesha County
View Other Branches
 
Phone:262-796-7270
FDIC Cert:#6548
Established:1995-01-17


The Bank

Name:U.S. Bank
Concentration:All Other Specialization > 1 Billion
Established:1863-07-13
FDIC Insurance:1934-01-01
Holden By:U S Bcorp
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:2250, view all, view on map
Website:www.usbank.com
Total Assets:$582,252,757,000
Total Deposits:$477,431,873,000
Total Equity Capital:$43,046,920,000
Total Domestic Office Deposits:$455,311,177,000
Net Income:$3,162,255,000
Quarterly Net Income:$1,600,291,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:14%
Quarterly Return on Equity:14%
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Client Review

944 client reviews of U.S. Bank scored 2.5 out of 5.

Gloria Torres is awesome
Overall Rating
Office Environment & Staff
by VeronicaSkinner, Jul. 21, 2022

I am a senior and have had my US Bank account for over 40 years.  Recently, my real estate broker and I needed a quick proof of funds, a transfer of funds between accounts and wiring instructions.  
My broker and I walked into the bank not realizing that we needed an appointment. Immediately, Gloria Torres took complete  care of us.  Who said that Customer Service is dead? Without Gloria and her professionalism/speed we would not have been able to continue our real estate transaction.
I hope everyone appreciates Gloria as much as I do.  She is such an asset to US Bank.  I now have someone that I can contact with all of my banking needs.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Cherry Creek Branch at Denver, CO
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Bad Customer Service
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by 2021upsetcustomer, Oct. 15, 2021

This branch used to be really good. Cynthia is the manager or the person in charge. We switched branches to avoid this woman because she does not pay attention to what she is doing, there is no way she should be in charge of anything. When we switched branches we were doing really well and now they have moved her here and now we will move again.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Park Plaza Branch at Little Rock, AR
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review of bank qualificatiions
Overall Rating
Office Environment & Staff
Waiting Time
by Hokie, Aug. 30, 2021

We had our checking, savings etc. hacked a couple weeks ago.  We immediately called fraud control and had everything blocked.  Then we went into our Chisago branch and started the process of restarting each account. Working with branch manager Brandt and assistant Jeremy, we were able to get everything up and running in the shortest possible time.  They were so patient and understanding and even though shorthanded, spent quality time with us.  Everything was explained in detail as we accomplished our task!!  we now have new checking, savings, debit cards and they are all working. Both of these gentlemen deserve promotions but please don't take them from "our" bank, as we truly need these types of people in our community.  Small town still works.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Chisago City Branch at Chisago City, MN
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All Reviews...

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