Full Service Brick and Mortar Office
Review: 2.5star957 client reviews
Location:209 E Spruce St
Missoula, MT 59802

Missoula County
View Other Branches
FDIC Cert:#6548

The Bank

Name:U.S. Bank
Concentration:All Other Over 1 Billion
FDIC Insurance:01/01/1934
Holden By:U S BCORP
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:2280, view all, view on map
Total Assets:$669,425,523,000
Total Deposits:$539,446,021,000
Total Equity Capital:$61,590,731,000
Total Domestic Office Deposits:$532,825,419,000
Net Income:$1,411,196,000
Quarterly Net Income:$1,411,196,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:9%
Quarterly Return on Equity:9%

Client Review

957 client reviews of U.S. Bank scored 2.5 out of 5.

 1star Overall Rating
 1star Interest Rate and Cost
 1star Office Environment & Staff
 4star Waiting Time
 1star Other Services
by TriciaM, Jan. 13, 2023

Totally un organized!  They had months to prepare for a loan that my husband and i were co-signing on. Proir to the official signing the borrowers were told they could go to a branch to sign some other document but when the arrived the bank said they were to busy and sent the to the other branch.  The day of signing all four if us sign and leave. After being a mile away we get a call to come back because Nicole forgot to have us sign something.  She apologized and although I said no worries I was a bit disappointed because the roads were bad from freezing cold and snow and it was inconvenient to go back but i was not to mad.  Now its been ONE Month later and US Bank/ Nicole called and said the way the papers were done said my husband was married to the borrowers husband and I was married yo the borrowers wife therefore we all need to come bavk in an re-sign!!  I'm getting ready to leave on a trip along with other very important things going on over tge next week and now we have to figure out a time to go do this all over again! I asked to do it electronically this time but Nicole says it can not be done electronically, SERIOUSLY!! People sign legal documents electronically all over the world on a dsily basis but US Bank can't!  OMG!  HOW MAMY MISTAKES can they make! How many times do we all hzve to go back because they messed up.  At this point they should be so apologetic that they shoukd comme to my house with a notary and the new papers!! REALY US BANK!!!

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, MISSOULA BRANCH at Missoula, MT
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