U.S. Bank, MILLBRAE BRANCH
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957 client reviews
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| Name: | U.S. Bank |
| Concentration: | All Other Over 1 Billion |
| Established: | 07/13/1863 |
| FDIC Insurance: | 01/01/1934 |
| Holden By: | U S BCORP |
| Charter Class: | Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC) |
| # of Branches: | 2301, view all, view on map |
| Website: | www.usbank.com |
| Total Assets: | $650,658,504,000 |
| Total Deposits: | $524,697,711,000 |
| Total Equity Capital: | $61,526,628,000 |
| Total Domestic Office Deposits: | $517,223,585,000 |
| Net Income: | $5,862,096,000 |
| Quarterly Net Income: | $950,209,000 |
| Return on Assets: | 1% |
| Quarterly Return on Assets: | 1% |
| Return on Equity: | 10% |
| Quarterly Return on Equity: | 6% |
| More... | |
Client Review
957 client reviews of U.S. Bank scored 2.5 out of 5.
Sean T. McGee
Overall Rating
Office Environment & Staff
by AmbassadorJ, Feb. 03, 2014
Isabella has never dropped the ball. I have had multiple banking requests for doumentation on new home purchases, requests for paper work, etc. She is a great representitive for US Bank and one of the main reasons I bank here.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Millbrae Branch at Millbrae, CA
3 of 4 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Office Environment & Staffby AmbassadorJ, Feb. 03, 2014
Isabella has never dropped the ball. I have had multiple banking requests for doumentation on new home purchases, requests for paper work, etc. She is a great representitive for US Bank and one of the main reasons I bank here.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Millbrae Branch at Millbrae, CA
3 of 4 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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Poor Excuse Of A Bank; Worst One I've Transacted W/
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by SFOWolf888, Jun. 13, 2011
This is or was my newest of 2checking n 2savings accounts @ Citi, Chase, Union, asnd this USbank. I closed the checking acct after 7 months due to [increasing this month] many types of fees left and right, unscrupulous practices, and their treatment of you the client like a faceless numbered account. Example 1: If a check [electronic or paper]drawn against your account comes in 12noon today, you will only be able to see it after 10PM, that day yet it will IMMEDIATELY hit/grab funds from your account. Example2: A $400 check I threw into a friends BofA account one Friday night @ 6:10PM, hit my USBank checking account that same night [nothing online viewable till Monday PM though!] I made an ATM deposit to my USBank account Sat 10AM, THEN got charged $44 for "being overdrawn by $23 on Friday but depositing funds only 3 days later on Monday". In other words their fast with their garbbing but slow w/ the customers side of things. I believe they have more stringent/shrewd rules compared to BofA. Very unlike Citi, Chase, Union where the customer service and bank personnel are friendly courteous etc, you have the same day/24hrs to rectify/make a deposit by counter OR ATM, and no wacky fees get charged. EXAMPLE3: On top of that, I closed my account in good order: zero balance to checking, $1 into savings just to keep it alive so I don't get charged $5 each time you walk in to cash a clients USbank check. YET Here we are 2 weeks later I get a notice of being charged $33 overdraft fee for some automatic payment thing going through PLUS another $10 fee to take the $1 from my checking to go into the checking overdraft. I am now on hold w/ USbank customer service for 11minute52seconds to ask them whats up. OR I could go waste more time and walk into the branch to handle this. Worst uncaring regular-person bank ever. Citibank sems to be the best in all aspects. To finish off, I have now been on hold for 'the next available US banker" for 28minutes 46 seconds! BOOO
* this review was made on U.S. Bank, Millbrae Branch at Millbrae, CA
4 of 4 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby SFOWolf888, Jun. 13, 2011
This is or was my newest of 2checking n 2savings accounts @ Citi, Chase, Union, asnd this USbank. I closed the checking acct after 7 months due to [increasing this month] many types of fees left and right, unscrupulous practices, and their treatment of you the client like a faceless numbered account. Example 1: If a check [electronic or paper]drawn against your account comes in 12noon today, you will only be able to see it after 10PM, that day yet it will IMMEDIATELY hit/grab funds from your account. Example2: A $400 check I threw into a friends BofA account one Friday night @ 6:10PM, hit my USBank checking account that same night [nothing online viewable till Monday PM though!] I made an ATM deposit to my USBank account Sat 10AM, THEN got charged $44 for "being overdrawn by $23 on Friday but depositing funds only 3 days later on Monday". In other words their fast with their garbbing but slow w/ the customers side of things. I believe they have more stringent/shrewd rules compared to BofA. Very unlike Citi, Chase, Union where the customer service and bank personnel are friendly courteous etc, you have the same day/24hrs to rectify/make a deposit by counter OR ATM, and no wacky fees get charged. EXAMPLE3: On top of that, I closed my account in good order: zero balance to checking, $1 into savings just to keep it alive so I don't get charged $5 each time you walk in to cash a clients USbank check. YET Here we are 2 weeks later I get a notice of being charged $33 overdraft fee for some automatic payment thing going through PLUS another $10 fee to take the $1 from my checking to go into the checking overdraft. I am now on hold w/ USbank customer service for 11minute52seconds to ask them whats up. OR I could go waste more time and walk into the branch to handle this. Worst uncaring regular-person bank ever. Citibank sems to be the best in all aspects. To finish off, I have now been on hold for 'the next available US banker" for 28minutes 46 seconds! BOOO
* this review was made on U.S. Bank, Millbrae Branch at Millbrae, CA
4 of 4 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
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