U.S. Bank, Middlefield Giant Eagle Branch

US Bank - They could care less
Overall Rating
by Trebor99, Feb. 10, 2019

This isn't a condemnation on this branch in particular, but US Bank as a whole.  I recently was defrauded by an online merchant whom I attempted to resolve a dispute with in good faith for over a two weeks.  I finally disputed the charges, falsely thinking US Bank's VISA services would protect me.  

After provide US Bank with copies of emails, text messages, phone logs, along with photos and descriptions of the defective items, they put the charges back on my US Bank credit card with no explanation.  I provide so much documentation there was no way a legitimate review could reach any other determination than the merchant was screwing me.

I immediately canceled my US BANK VISA credit card, and take great solace in the fact US BANK will lose more in interest after a month than had they done what they actually advertise to do, protect their customer.

I am a veteran with over 15 years of loyalty to US BANK.  I conservatively estimate I have pushed over $1M thru their bank in the time I was their customer.  I am now working to move all of my banking to a competitor.  US BANK could care less about their customers.  We are all just a number in a ledger somewhere to them.  The customer service agents you speak to resent talking to you, act like you are a major inconvenience in their day, and definitely care less about you being out of your hard-earned money over fraud

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Clarksville St. Bethlehem Branch at Clarksville, TN
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Check Hold time
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by CustomerMark, Jan. 28, 2019

The crappiest US Bank branch around save time and go to another branch. They will hold checks for 11 days if they are over $5,000.  Stardard hold is 2-5 days.  They took the check and deposited it but then said it will be held okay not much I can do at this point.  If you are going to hold it longer than standard you need to tell people. I would have cashed it and bought in cash. So now it has clear one bank unable to write another check but it is not in my account I am guessing the bank is playing with my money. This makes a customer of 18 years with no issues wonder why they stay with US Bank when other banks are just a block away.  

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Noland Road Branch at Independence, MO
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Professional customer service
Overall Rating
Office Environment & Staff
Waiting Time
Other Services
by Nichols1, Nov. 30, 2018

On 11/30/18 I had a issue with my banking transactions, where I was not allowed to make any purchases using my atm/debit card. I notified the banks fraud department and only to find that the bank placed a hold/block on my card. Once all information was verified the rep said the hold was lifted and I can immediately continue my shopping. Well after 30-40 minutes I was ready to check out, I was at the register and swipe my card I received a “unable to authorize purchase”. Needless to say I was very upset, I got out of line so not to hold other customers up an call the banks fraud department again. This time a male answered, I explained the same problem as earlier had occurred again, he tells me that he would need to get a supervisor or manager on the line to talk with me about it. Now I get a woman on and for the third time explain my issue all over to her. At this point I’m highly upset and very frustrated. I had every right to be angry, but this supervisor or manager told me “she was trying to help and if didn’t want the help she’d hang the phone up” I told her,”how dare you talk to me like that, I’m a customer whom just been embarrassed with all my items, in line and everyone’s looking at me like I couldn’t afford to pay for my groceries.” I told her I was going straight to a bank branch to report her and file a complaint.
I arrived at US Bank 2555 S Rainbow Blvd and met with Mr. M Sanchez (Personal Banker) who listened to my issues, then filed my complaint, reviewed my account then reissued me a new bank card, and was able to get my account in work order so I don’t have this problem occur again. Mr. M Sanchez I believe if we had more professionalism within our work place like you have given me, businesses would surely appreciate a person like you.

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Rainbow & Sahara at Las Vegas, NV
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