U.S. Bank, Menomonee Falls Branch

Name:U.S. Bank, Menomonee Falls Branch
Full Service Brick and Mortar Office
Review:943 client reviews
Location:N78 W14545 Appleton Avenue
Menomonee Falls, WI 53051

Waukesha County
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FDIC Cert:#6548

The Bank

Name:U.S. Bank
Concentration:All Other Specialization > 1 Billion
FDIC Insurance:1934-01-01
Holden By:U S Bcorp
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:2256, view all, view on map
Total Assets:$577,543,938,000
Total Deposits:$473,053,504,000
Total Equity Capital:$45,596,405,000
Total Domestic Office Deposits:$455,845,870,000
Net Income:$1,561,964,000
Quarterly Net Income:$1,561,964,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:13%
Quarterly Return on Equity:13%

Client Review

943 client reviews of U.S. Bank scored 2.5 out of 5.

The worst bank I've ever dealt with. All fraud.
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Ryan, Nov. 03, 2011

I set up an account in June, with $40 in it. This was before i went off to Illinois. I had some money problems in 2011 with college and other financial issues. But I made it through most. The worst were when I used the last of my money on gas, that was the only time I ever used that card, when I had nothing else. I have two other banks that I use. Credit unions. However, the first time I overdrew my account I was NEVER notified. I found out one day while trying to close my account that it was in fact overdrawn and no one had told me, but that if I DID close it I would be fined $40. Neat. But that's not the end! When I got back from Illinois, I found that though I'd paid the overdraft fees, SUPRISE fees galore for being in the negative, once again I wasn't informed...this amounted to -$160+ in fees. So I tried to close my account again, arriving at the bank in the falls, I was 1 minute past closing time so I knocked on the door. I didn't FIGURE that they would accept me in to begin with, but a seemingly nice employee opened the door and asked what I wanted. I asked if I could close my account, his reply was a flat no, before he slammed the door and locked it. I wouldn't get the chance to close my account until later due to their terrible hours that forced me to rush from work to get there, or wait there 5 minutes before work started. Ridiculous. Now I have to make a special trip to go close my account again and again while they charge me more fees because they can. They cannot put a hold on my account. Needless to say I'm quite mad.

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Menomonee Falls Branch at Menomonee Falls, WI
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