U.S. Bank, LIBERTY
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957 client reviews
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| Name: | U.S. Bank |
| Concentration: | All Other Over 1 Billion |
| Established: | 07/13/1863 |
| FDIC Insurance: | 01/01/1934 |
| Holden By: | U S BCORP |
| Charter Class: | Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC) |
| # of Branches: | 2301, view all, view on map |
| Website: | www.usbank.com |
| Total Assets: | $650,658,504,000 |
| Total Deposits: | $524,697,711,000 |
| Total Equity Capital: | $61,526,628,000 |
| Total Domestic Office Deposits: | $517,223,585,000 |
| Net Income: | $5,862,096,000 |
| Quarterly Net Income: | $950,209,000 |
| Return on Assets: | 1% |
| Quarterly Return on Assets: | 1% |
| Return on Equity: | 10% |
| Quarterly Return on Equity: | 6% |
| More... | |
Client Review
957 client reviews of U.S. Bank scored 2.5 out of 5.
Worst Customer Service Ever!! Do not bank here!!
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by ll64068, Sep. 09, 2011
WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED!! DO NOT BANK HERE!! Their policy for transactions is for the largest dollar item to post to your account first, making every other item post after. This policy robs you when NSF charges are applied! So, if you knew one item was going to bounce, but you have money in your account to cover all of your prior purchases it doesn't matter. They will run the largest dollar item first and charge you $33.00 for every transaction after that!! I was only expecting to pay one $33 NSF for a check that went through early, but instead I was charged several times that!! They refuse to work with you, which is horrible customer service and I have never had a bank not agree to work with you. They don't care about your customers and I REFUSE TO BANK THERE EVER AGAIN!!!!!!!
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Liberty at Liberty, MO
1 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby ll64068, Sep. 09, 2011
WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED!! DO NOT BANK HERE!! Their policy for transactions is for the largest dollar item to post to your account first, making every other item post after. This policy robs you when NSF charges are applied! So, if you knew one item was going to bounce, but you have money in your account to cover all of your prior purchases it doesn't matter. They will run the largest dollar item first and charge you $33.00 for every transaction after that!! I was only expecting to pay one $33 NSF for a check that went through early, but instead I was charged several times that!! They refuse to work with you, which is horrible customer service and I have never had a bank not agree to work with you. They don't care about your customers and I REFUSE TO BANK THERE EVER AGAIN!!!!!!!
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Liberty at Liberty, MO
1 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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