U.S. Bank, KENWOOD BRANCH
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957 client reviews
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| Name: | U.S. Bank |
| Concentration: | All Other Over 1 Billion |
| Established: | 07/13/1863 |
| FDIC Insurance: | 01/01/1934 |
| Holden By: | U S BCORP |
| Charter Class: | Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC) |
| # of Branches: | 2301, view all, view on map |
| Website: | www.usbank.com |
| Total Assets: | $650,658,504,000 |
| Total Deposits: | $524,697,711,000 |
| Total Equity Capital: | $61,526,628,000 |
| Total Domestic Office Deposits: | $517,223,585,000 |
| Net Income: | $5,862,096,000 |
| Quarterly Net Income: | $950,209,000 |
| Return on Assets: | 1% |
| Quarterly Return on Assets: | 1% |
| Return on Equity: | 10% |
| Quarterly Return on Equity: | 6% |
| More... | |
Client Review
957 client reviews of U.S. Bank scored 2.5 out of 5.
Drive through service
Overall Rating
Office Environment & Staff
Waiting Time
by MsSB, Sep. 23, 2016
I recently went through the drive through and the service agent, mistakenly did not provide the payment to the correct accounts. I provided two checks and clearly wrote the different account number only to realize that she had totaled both checks and applies to only one account. I had to call the customer service number to correct this. Perhaps the focus should not be on upselling additional services, but getting service correct the first time. Everytime I visit this branch the agent is more focused on selling me more.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Kenwood Branch at Cincinnati, OH
2 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Office Environment & Staff Waiting Timeby MsSB, Sep. 23, 2016
I recently went through the drive through and the service agent, mistakenly did not provide the payment to the correct accounts. I provided two checks and clearly wrote the different account number only to realize that she had totaled both checks and applies to only one account. I had to call the customer service number to correct this. Perhaps the focus should not be on upselling additional services, but getting service correct the first time. Everytime I visit this branch the agent is more focused on selling me more.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Kenwood Branch at Cincinnati, OH
2 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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