U.S. Bank, Jfk Branch

Name:U.S. Bank, Jfk Branch
Full Service Brick and Mortar Office
Review:929 client reviews
Location:435 John F. Kennedy Road
Dubuque, IA 52002

Dubuque County
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FDIC Cert:#6548

The Bank

Name:U.S. Bank
Concentration:All Other Specialization > 1 Billion
FDIC Insurance:1934-01-01
Holden By:U S Bcorp
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:2834, view all, view on map
Total Assets:$486,004,220,000
Total Deposits:$374,303,872,000
Total Equity Capital:$48,591,876,000
Total Domestic Office Deposits:$346,975,331,000
Net Income:$6,975,709,000
Quarterly Net Income:$1,543,087,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:14%
Quarterly Return on Equity:13%

Client Review

929 client reviews of U.S. Bank scored 2.5 out of 5.

Rude staff, poor attitudes, disappointing service.
Overall Rating
Office Environment & Staff
Waiting Time
Other Services
by sm4110, Jan. 16, 2016

As a business owner I am very surprised at the poor level of customer service. My staff and I will call in our change orders to save the tellers time when we arrive. When we come to drop our deposits we are reprimanded about the time it takes them to count them. Isn't that your job? When we do choose to use the drive through we make sure to have 2 or less deposits and call in any change orders. We understand efficiency and speed at the drive through and wouldn't want to delay anyone. It also is winter in Iowa so in sure one can understand not wanting to deal with the elements. Sometimes the deposits are off, it happens we are not human. My staff was scolded and told "make sure you count it correctly". If I ever spoke to a guest the way the tellers at this bank speak to my staff I'd get flagged and also have a guest complaint from corporate. If it was up to me I would not have my store bank at this location, I've even talked to my superiors about other bank options but unfortunately this is the current option.

* this reviewer has be with this bank for >10 years
* this review was made on U.S. Bank, Jfk Branch at Dubuque, IA
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by RFcoOMA 2016-02-11 20:17:06
I too had an *incredibly* frustrating and poor experience at this USBank branch.  Both the Branch Manager and the banker I was placed with seemed entirely clueless about how business bank products / services work.  I have opened dozens of business accounts ranging from credit, treasury mgmt, checking, etc... and these guys were beyond ignorant in the process.  They asked for documents that simply don't exist, said things were required by federal law that weren't, and ultimately allowed me to walk out of the branch frustrated by the process and open an account with one of their competitors.  

I had a second encounter with these same two employees regarding a personal set of accounts with USBank as well as investment account with USBancorp.  I have a larger cash balance in my personal checking account and it is used to disburse working capital to businesses I am invested in.  I needed to send a wire transfer and not only are you forced to do these at a branch, it took 53 minutes for me to get the transfer done.  25 minutes was spent waiting for a banker and the remaining time was spent scrutinizing my wire by the banker and branch manager.  I was again told that federal rules exist that don't and that they had to make sure the transaction wasn't fraudulent even though it was my own account I was sending money from!  The whole process was ridiculous to say the least.  The manager needs some definitely training on customer service and the products USBank offers.  The banker is obviously new and hopefully over time will learn to treat his customers with better care.

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