U.S. Bank, Hopedale Branch

Branch Mgr is inept & thinks she knows it all
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Tomn7739, Aug. 04, 2018

Had issues and tried to call the Countryside branch and just received recording over 3 consecutive days saying all people are busy and to leave a message. On 3rd day I went to the branch and was waited on by branch mgr, Monica, and told her about the phones and she replied that they have had other people mention about the phones but seemed indifferent if they would be looked at or fixed. Then she gave me incorrect information regarding an RMD for a retirement account and when I disagreed, she insisted she was correct until she called the IRA dept and they said I was correct. She merely tried to brush me off with wrong information that could have been a disaster with penalties from the IRS next year, if I did not prove she was wrong with her IRA dept and finally get it straightened out. The worst thing is that she says things that are wrong and tells you she is right when you tell her that it is incorrect - like US Bank combines Retirement RMD withdrawals from multiple accounts and issues one check for the combined amount. I told her that retirement account annual RMD withdrawals must be transacted separately and cannot be combined into one check per IRS requirements. She still disagreed until calling her IRS dept. This is beyond being just a mistake because she also interupts you and thinks she knows it all.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had >10 banks before.
* this review was made on U.S. Bank, Countryside Branch at La Grange, IL
Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Unwarned card declines, ridiculously small daily limits.
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by 4orty8, Jul. 18, 2018

Whenever I want to use my debit card, there's a 50/50 chance that the card will either decline or go through. Either way, I have a Safe Debit account and paying any amount per month is not worth it when you can't even casually make a purchase over $1,000.

This is my first bank and it looks like I will have to keep searching until I find one that feels fair.

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Anderson Branch at Anderson, CA
Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

They can't get things right!
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by NotAgain, Jul. 16, 2018

Wanted to order a new debit card.  Went into the branch so I could keep the same card number, however, instead of ordering a new card, the teller closed my card and never ordered a new one.  I did not find this out until my card was declined at a restaurant shortly there after.  I immediately tried to contact the branch at 5:30 since they are open till 6:00.  No one answered the phone.  I proceeded to cal 612-USBANKS and was on hold for almost 30 minutes.  This is when I found out the had closed my card and failed to order a new one.  She also said that she cannot turn the old card back on but she could have new new card issued and have it overnighted. She said it would take 3 business days.  The call center supervisor  sent the branch manager an email about the issue.  Let's see how long it is until they resolve this issue to my satisfaction.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Andover Branch at Andover, MN
Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment