U.S. Bank, Hopedale Branch
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908 client reviews
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| Name: | U.S. Bank |
| Concentration: | All Other Specialization > 1 Billion |
| Established: | 1863-07-13 |
| FDIC Insurance: | 1934-01-01 |
| Holden By: | U.S. Bancorp |
| Charter Class: | Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC) |
| # of Branches: | 3023, view all, view on map |
| Website: | www.usbank.com |
| Total Assets: | $467,322,170,000 |
| Total Deposits: | $359,151,957,000 |
| Total Equity Capital: | $48,280,440,000 |
| Total Domestic Office Deposits: | $332,018,368,000 |
| Net Income: | $1,698,967,000 |
| Quarterly Net Income: | $1,698,967,000 |
| Return on Assets: | 1% |
| Quarterly Return on Assets: | 1% |
| Return on Equity: | 14% |
| Quarterly Return on Equity: | 14% |
| More... | |
Client Review
908 client reviews of U.S. Bank scored 2.5 out of 5.
Poor customer service today
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Sunny17, Jun. 28, 2019
Today was my first experience of having poor customer service from a female teller.
When a customer nicely asks to break her $60 to “good” $5s, is it so hard of a request? Is it so hard to reply, “I’ll see what I have and I can also check if we have good bills in the back. Instead, I got, “This is all I have.”
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Eastlake Branch at Chula Vista, CA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Sunny17, Jun. 28, 2019
Today was my first experience of having poor customer service from a female teller.
When a customer nicely asks to break her $60 to “good” $5s, is it so hard of a request? Is it so hard to reply, “I’ll see what I have and I can also check if we have good bills in the back. Instead, I got, “This is all I have.”
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Eastlake Branch at Chula Vista, CA
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Business owner
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by swann, May. 12, 2019
There is a Spanish speaking guy here who just stands around while customers have to wait. Also him & the other guy there talk out loud about customers saying he or she is a pain. I complained to them about having to wait while he just stands there doing nothing and he said im going to close your accts. I have been a customer with us bank for yrs. and these 2 guys are the worst employees I have ever seen.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Burbank Pavilions at Burbank, CA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby swann, May. 12, 2019
There is a Spanish speaking guy here who just stands around while customers have to wait. Also him & the other guy there talk out loud about customers saying he or she is a pain. I complained to them about having to wait while he just stands there doing nothing and he said im going to close your accts. I have been a customer with us bank for yrs. and these 2 guys are the worst employees I have ever seen.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Burbank Pavilions at Burbank, CA
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Kudos to Shannen Killiany, North Olmsted Branch Asst. Mgr.
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by LenK, Feb. 27, 2019
As a retired Financial Planning Professional, I have 30+ years of experience dealing with clients and other financial professionals. Today I set up my third account at this branch. Ms. Killiany assisted me in this task for a second time in 5 years. She did so with great skill in a professional and very cordial, sincere manner. I rarely give out comments but felt that she more than earned my commendation. I hope the branch realizes what a gem they have in Ms. Killiany and rewards her accordingly.
Sincerely,
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, North Olmsted Branch at North Olmsted, OH
Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby LenK, Feb. 27, 2019
As a retired Financial Planning Professional, I have 30+ years of experience dealing with clients and other financial professionals. Today I set up my third account at this branch. Ms. Killiany assisted me in this task for a second time in 5 years. She did so with great skill in a professional and very cordial, sincere manner. I rarely give out comments but felt that she more than earned my commendation. I hope the branch realizes what a gem they have in Ms. Killiany and rewards her accordingly.
Sincerely,
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, North Olmsted Branch at North Olmsted, OH
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