U.S. Bank, Hopedale Branch
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906 client reviews
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| Name: | U.S. Bank |
| Concentration: | All Other Specialization > 1 Billion |
| Established: | 1863-07-13 |
| FDIC Insurance: | 1934-01-01 |
| Holden By: | U.S. Bancorp |
| Charter Class: | Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC) |
| # of Branches: | 3101, view all, view on map |
| Website: | www.usbank.com |
| Total Assets: | $459,476,604,000 |
| Total Deposits: | $356,297,122,000 |
| Total Equity Capital: | $47,728,337,000 |
| Total Domestic Office Deposits: | $327,824,504,000 |
| Net Income: | $7,182,982,000 |
| Quarterly Net Income: | $1,896,797,000 |
| Return on Assets: | 2% |
| Quarterly Return on Assets: | 2% |
| Return on Equity: | 15% |
| Quarterly Return on Equity: | 16% |
| More... | |
Client Review
906 client reviews of U.S. Bank scored 2.5 out of 5.
Kudos to Shannen Killiany, North Olmsted Branch Asst. Mgr.
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by LenK, Feb. 27, 2019
As a retired Financial Planning Professional, I have 30+ years of experience dealing with clients and other financial professionals. Today I set up my third account at this branch. Ms. Killiany assisted me in this task for a second time in 5 years. She did so with great skill in a professional and very cordial, sincere manner. I rarely give out comments but felt that she more than earned my commendation. I hope the branch realizes what a gem they have in Ms. Killiany and rewards her accordingly.
Sincerely,
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, North Olmsted Branch at North Olmsted, OH
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby LenK, Feb. 27, 2019
As a retired Financial Planning Professional, I have 30+ years of experience dealing with clients and other financial professionals. Today I set up my third account at this branch. Ms. Killiany assisted me in this task for a second time in 5 years. She did so with great skill in a professional and very cordial, sincere manner. I rarely give out comments but felt that she more than earned my commendation. I hope the branch realizes what a gem they have in Ms. Killiany and rewards her accordingly.
Sincerely,
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, North Olmsted Branch at North Olmsted, OH
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No disclosure of hidden fees
Overall Rating
Office Environment & Staff
Waiting Time
Other Services
by MandragoraMaggie, Feb. 26, 2019
I have had my personal and business accounts at this branch for over 20 years. I was exploring the least expensive way to get money to an international vendor and was told the bank fee was $50. I explained to the manager, Jorge Martinez, who did the wire, that I was wiring the funds to save the $200 bank fee associated with using my card. I found out TOO LATE that the bank pads the conversion rate to make money...so my costs ended up more than twice what I was trying to avoid in the first place! Transparency definition at this bank seems to be "as long as the customer doesn't figure out, all is good!" It never even occurred to me that they would do something like this without disclosing it, but they did. They do SMILE while they take your money here, but they are snakes. If you are going to wire money, it will cost you more than you think! Extremely disappointed.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Canby Branch at Canby, OR
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Overall Rating Office Environment & Staff Waiting Time Other Servicesby MandragoraMaggie, Feb. 26, 2019
I have had my personal and business accounts at this branch for over 20 years. I was exploring the least expensive way to get money to an international vendor and was told the bank fee was $50. I explained to the manager, Jorge Martinez, who did the wire, that I was wiring the funds to save the $200 bank fee associated with using my card. I found out TOO LATE that the bank pads the conversion rate to make money...so my costs ended up more than twice what I was trying to avoid in the first place! Transparency definition at this bank seems to be "as long as the customer doesn't figure out, all is good!" It never even occurred to me that they would do something like this without disclosing it, but they did. They do SMILE while they take your money here, but they are snakes. If you are going to wire money, it will cost you more than you think! Extremely disappointed.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Canby Branch at Canby, OR
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Great Friendly Service
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by rosecity, Feb. 21, 2019
I have banked with US Bank for over 30 years. I recently needed to exchange dollars for a foreign currency. I went to the International Exchange window at the historic Branch. Adam Telle was the employee who helped me and he was friendly, informative, and respectful. It was the first time I had to exchange currency and he made it easy for me to understand.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Portland Main Branch at Portland, OR
Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby rosecity, Feb. 21, 2019
I have banked with US Bank for over 30 years. I recently needed to exchange dollars for a foreign currency. I went to the International Exchange window at the historic Branch. Adam Telle was the employee who helped me and he was friendly, informative, and respectful. It was the first time I had to exchange currency and he made it easy for me to understand.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Portland Main Branch at Portland, OR
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