U.S. Bank, Hopedale Branch
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901 client reviews
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| Name: | U.S. Bank |
| Concentration: | All Other Specialization > 1 Billion |
| Established: | 1863-07-13 |
| FDIC Insurance: | 1934-01-01 |
| Holden By: | U.S. Bancorp |
| Charter Class: | Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC) |
| # of Branches: | 3122, view all, view on map |
| Website: | www.usbank.com |
| Total Assets: | $456,011,031,000 |
| Total Deposits: | $342,906,860,000 |
| Total Equity Capital: | $47,078,168,000 |
| Total Domestic Office Deposits: | $314,051,166,000 |
| Net Income: | $5,286,185,000 |
| Quarterly Net Income: | $1,830,788,000 |
| Return on Assets: | 2% |
| Quarterly Return on Assets: | 2% |
| Return on Equity: | 15% |
| Quarterly Return on Equity: | 16% |
| More... | |
Client Review
901 client reviews of U.S. Bank scored 2.5 out of 5.
Professional customer service
Overall Rating
Office Environment & Staff
Waiting Time
Other Services
by Nichols1, Nov. 30, 2018
On 11/30/18 I had a issue with my banking transactions, where I was not allowed to make any purchases using my atm/debit card. I notified the banks fraud department and only to find that the bank placed a hold/block on my card. Once all information was verified the rep said the hold was lifted and I can immediately continue my shopping. Well after 30-40 minutes I was ready to check out, I was at the register and swipe my card I received a “unable to authorize purchase”. Needless to say I was very upset, I got out of line so not to hold other customers up an call the banks fraud department again. This time a male answered, I explained the same problem as earlier had occurred again, he tells me that he would need to get a supervisor or manager on the line to talk with me about it. Now I get a woman on and for the third time explain my issue all over to her. At this point I’m highly upset and very frustrated. I had every right to be angry, but this supervisor or manager told me “she was trying to help and if didn’t want the help she’d hang the phone up” I told her,”how dare you talk to me like that, I’m a customer whom just been embarrassed with all my items, in line and everyone’s looking at me like I couldn’t afford to pay for my groceries.” I told her I was going straight to a bank branch to report her and file a complaint.
I arrived at US Bank 2555 S Rainbow Blvd and met with Mr. M Sanchez (Personal Banker) who listened to my issues, then filed my complaint, reviewed my account then reissued me a new bank card, and was able to get my account in work order so I don’t have this problem occur again. Mr. M Sanchez I believe if we had more professionalism within our work place like you have given me, businesses would surely appreciate a person like you.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Rainbow & Sahara at Las Vegas, NV
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Overall Rating Office Environment & Staff Waiting Time Other Servicesby Nichols1, Nov. 30, 2018
On 11/30/18 I had a issue with my banking transactions, where I was not allowed to make any purchases using my atm/debit card. I notified the banks fraud department and only to find that the bank placed a hold/block on my card. Once all information was verified the rep said the hold was lifted and I can immediately continue my shopping. Well after 30-40 minutes I was ready to check out, I was at the register and swipe my card I received a “unable to authorize purchase”. Needless to say I was very upset, I got out of line so not to hold other customers up an call the banks fraud department again. This time a male answered, I explained the same problem as earlier had occurred again, he tells me that he would need to get a supervisor or manager on the line to talk with me about it. Now I get a woman on and for the third time explain my issue all over to her. At this point I’m highly upset and very frustrated. I had every right to be angry, but this supervisor or manager told me “she was trying to help and if didn’t want the help she’d hang the phone up” I told her,”how dare you talk to me like that, I’m a customer whom just been embarrassed with all my items, in line and everyone’s looking at me like I couldn’t afford to pay for my groceries.” I told her I was going straight to a bank branch to report her and file a complaint.
I arrived at US Bank 2555 S Rainbow Blvd and met with Mr. M Sanchez (Personal Banker) who listened to my issues, then filed my complaint, reviewed my account then reissued me a new bank card, and was able to get my account in work order so I don’t have this problem occur again. Mr. M Sanchez I believe if we had more professionalism within our work place like you have given me, businesses would surely appreciate a person like you.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Rainbow & Sahara at Las Vegas, NV
Was this review helpful to you? Yes, No Report Abuse
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Thank you for years of service
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
by Dietrich37, Nov. 05, 2018
my parents have been using this location for banking for 75 years.Even with the transitions over the years from the original Cedarburg State bank, we have been very happy with all the people who have worked there.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Cedarburg Branch at Cedarburg, WI
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Timeby Dietrich37, Nov. 05, 2018
my parents have been using this location for banking for 75 years.Even with the transitions over the years from the original Cedarburg State bank, we have been very happy with all the people who have worked there.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Cedarburg Branch at Cedarburg, WI
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Ms.
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by RuthW, Sep. 22, 2018
I have always been treated courteously and promptly. Recently I came for help in notarizing a complicated series of legal documents. Dakota was very helpful in assisting me for the time consuming completion of these even though I came late in the day.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Southeast Branch at Des Moines, IA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby RuthW, Sep. 22, 2018
I have always been treated courteously and promptly. Recently I came for help in notarizing a complicated series of legal documents. Dakota was very helpful in assisting me for the time consuming completion of these even though I came late in the day.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Southeast Branch at Des Moines, IA
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