U.S. Bank, GREGORY BRANCH

Incompetence meets criminal policy
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by singlemom, Sep. 07, 2011

Not only are the policies for business accounts firmly set on charging outrageous fines for minor infractions, but there are also very few options offered to help the busy professional.  I am a single mother of two, and have sat in their office with a personal banker (which isn't personal at all because the entire staff changes every week or so) going over the policies and procedures for when an account is overdrawn and the best they could offer me on my business account was a text message to be sent to my phone when and if it were overdrawn.  This is supoosed to send a text at the first sign of overdraft because they do not allow you to "opt out" of their criminal system of allowing your card to be used when there is no money in the account and then charging you $33.00 and $10.00 for every charge.  Well, I never got the text message and even though I have over $1,500 in customer checks to deposit and had only spent $100 in a weeks time, I am now looking at over $500 in bank fees.  Yes, $500 on $100 in only one week because they refuse to simply block my card when there is no money in the account.  Yes, I keep track of my banking, but not every single transaction every single day.  I check it once a week like I do my post office box and that is why I really need a bank with good customer service.  They call me multiple times in a month to ask what they can do to serve me better but they don't listen to any of my requests.  Not only that, but because my business was purchased from a woman who opened the bank at the Vivion branch, they are telling me there is nothing they can do to refund the money they are stealing from me without first checking with that branch.  I have done all my banking with this branch for over 3 years.  I have had two other instances of overdraft and have paid hundreds of dollars in fines for similarly small infractions.  Each time I sat and discussed how we could prevent this and explained to the "personal banker" that I am doing my best and I simply need an added layer of protection.  They don't offer it.  They intentionally steal hard earned money from small businesses while their CEOs roll around in the profits.  U.S Bank is just as bad as B.O.A, and definitely just another arm of the criminal banking cartel.  Is there even a legitimate credit union anymore?  U.S Bank is not for single moms, that is for sure.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Gregory Branch at Kansas City, MO
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