U.S. Bank, GREENHAVEN BRANCH
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957 client reviews
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| Name: | U.S. Bank |
| Concentration: | All Other Over 1 Billion |
| Established: | 07/13/1863 |
| FDIC Insurance: | 01/01/1934 |
| Holden By: | U S BCORP |
| Charter Class: | Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC) |
| # of Branches: | 2301, view all, view on map |
| Website: | www.usbank.com |
| Total Assets: | $650,658,504,000 |
| Total Deposits: | $524,697,711,000 |
| Total Equity Capital: | $61,526,628,000 |
| Total Domestic Office Deposits: | $517,223,585,000 |
| Net Income: | $5,862,096,000 |
| Quarterly Net Income: | $950,209,000 |
| Return on Assets: | 1% |
| Quarterly Return on Assets: | 1% |
| Return on Equity: | 10% |
| Quarterly Return on Equity: | 6% |
| More... | |
Client Review
957 client reviews of U.S. Bank scored 2.5 out of 5.
Assistant Manager Ms.Harmeek
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by pilothere, Dec. 06, 2016
On 120616 I called to try to verify an interbank transfer and I spoke first with the person who answered the phone and ask if on their website I could view any pending interbank transfer and she told me they couldn't tell me anything until the transfer hit my account. We'll I could immediately tell this person was not knowledgeable about their website, so I ask for the assistant manager. After asking the manager similar questions, she was not any more knowledgeable. Instead of trying to get the answer for me she just kept giving me answers which made no sense and then became rude by constantly interrupting me while I was talking hoping of course I would go away or just get tire to trying to get her to understand my questions. It is apparent to me that she just does not have the common courtesies or abilities to recognize when she does not know the answer and offer to find out. It also indicates to me that people don't listen to customers, but have a canned response to blow the customer off and get them off the phone. Who wants to do business with a firm that just will only want to do business when everything is running smoothly.All of the behavior is just rude behavior and these employees need to have a little more training. Who would want to do business with a company with these type of employees!!!Ugh!!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Greenhaven Branch at Sacramento, CA
13 of 17 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby pilothere, Dec. 06, 2016
On 120616 I called to try to verify an interbank transfer and I spoke first with the person who answered the phone and ask if on their website I could view any pending interbank transfer and she told me they couldn't tell me anything until the transfer hit my account. We'll I could immediately tell this person was not knowledgeable about their website, so I ask for the assistant manager. After asking the manager similar questions, she was not any more knowledgeable. Instead of trying to get the answer for me she just kept giving me answers which made no sense and then became rude by constantly interrupting me while I was talking hoping of course I would go away or just get tire to trying to get her to understand my questions. It is apparent to me that she just does not have the common courtesies or abilities to recognize when she does not know the answer and offer to find out. It also indicates to me that people don't listen to customers, but have a canned response to blow the customer off and get them off the phone. Who wants to do business with a firm that just will only want to do business when everything is running smoothly.All of the behavior is just rude behavior and these employees need to have a little more training. Who would want to do business with a company with these type of employees!!!Ugh!!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Greenhaven Branch at Sacramento, CA
13 of 17 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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Horrible Service
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Leisure916, Feb. 21, 2014
I've had 2 Business accounts at the same time with this bank. When I was depositing large checks, they were extremely nice and would even order me free checks. Then my business banker Kelly moved to another branch and this banks customer service went to CRAP. They started charges me fees left and right for things I never had been charged for in years. So I closed one of my accounts and moved it to California Bank & Trust. When I was about to close my 2nd account I asked the teller Mai Vang, "IF I CLOSE MY ACCOUNT TODAY, CAN I STILL GO HOME AND PRINT OUT MY YEAR STATEMENTS FOR TAX PURPOSES? OR SHOULD I GO DO THAT FIRST, THEN COME BACK AND CLOSE THE ACCOUNT? MAI said, "YES YOU CAN CLOSE THE ACCOUNT NOW AND STILL RETRIEVE YOUR STATEMENTS ONLINE!". Well she was wrong and I could not log online anymore after closing the account. I called US BANK's main line and they advised me she was wrong. I then went back to the branch and spoke with MAI VANG herself about it and she said, "SORRY I GAVE YOU THE WRONG INFO" then went to talk to her supervisor . She came back and told me she could print out all the statements I needed now but it would be $12 a page and my total for the year would $54 because they would give me a break since she was wrong. Seriously? When I could have done this for FREE but she advised me to do it this way and they wouldn't even waive the fees. I will never do business again with US BANK and I am having a lot of my friends who do business with them as well, pull their accounts and go to CA Bank & Trust.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Greenhaven Branch at Sacramento, CA
6 of 7 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Leisure916, Feb. 21, 2014
I've had 2 Business accounts at the same time with this bank. When I was depositing large checks, they were extremely nice and would even order me free checks. Then my business banker Kelly moved to another branch and this banks customer service went to CRAP. They started charges me fees left and right for things I never had been charged for in years. So I closed one of my accounts and moved it to California Bank & Trust. When I was about to close my 2nd account I asked the teller Mai Vang, "IF I CLOSE MY ACCOUNT TODAY, CAN I STILL GO HOME AND PRINT OUT MY YEAR STATEMENTS FOR TAX PURPOSES? OR SHOULD I GO DO THAT FIRST, THEN COME BACK AND CLOSE THE ACCOUNT? MAI said, "YES YOU CAN CLOSE THE ACCOUNT NOW AND STILL RETRIEVE YOUR STATEMENTS ONLINE!". Well she was wrong and I could not log online anymore after closing the account. I called US BANK's main line and they advised me she was wrong. I then went back to the branch and spoke with MAI VANG herself about it and she said, "SORRY I GAVE YOU THE WRONG INFO" then went to talk to her supervisor . She came back and told me she could print out all the statements I needed now but it would be $12 a page and my total for the year would $54 because they would give me a break since she was wrong. Seriously? When I could have done this for FREE but she advised me to do it this way and they wouldn't even waive the fees. I will never do business again with US BANK and I am having a lot of my friends who do business with them as well, pull their accounts and go to CA Bank & Trust.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Greenhaven Branch at Sacramento, CA
6 of 7 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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Horrible Banking
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by cintra916, Sep. 08, 2012
Horrible customer service. Promises they never deliver. They hold your big checks for too long before releasing funds. Especially the Sacramento Greenhaven branch. Even the manager promised to call me back regarding my account and he never did. Im changing banks for sure. Never had these issues with any other banks.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Greenhaven Branch at Sacramento, CA
3 of 4 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby cintra916, Sep. 08, 2012
Horrible customer service. Promises they never deliver. They hold your big checks for too long before releasing funds. Especially the Sacramento Greenhaven branch. Even the manager promised to call me back regarding my account and he never did. Im changing banks for sure. Never had these issues with any other banks.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Greenhaven Branch at Sacramento, CA
3 of 4 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
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