U.S. Bank, Geneva Branch

Name:U.S. Bank, Geneva Branch
Full Service Brick and Mortar Office
Review:909 client reviews
Location:191 East Main Street
Geneva, OH 44041

Ashtabula County
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Phone:440-466-4691
Office Hours:Mon: 9:00 am to 5:00 pm
Tue: 9:00 am to 5:00 pm
Wed: 9:00 am to 5:00 pm
Thur: 9:00 am to 5:00 pm
Fri: 9:00 am to 6:00 pm
Sat: 9:00 am to 1:00 pm
Sun: Closed
Drive-up Hours:Mon: 8:30 am to 5:00 pm
Tue: 8:30 am to 5:00 pm
Wed: 8:30 am to 5:00 pm
Thur: 8:30 am to 5:00 pm
Fri: 8:30 am to 6:00 pm
Sat: 8:30 am to 1:00 pm
FDIC Cert:#6548
Established:1964-04-13


The Bank

Name:U.S. Bank
Concentration:All Other Specialization > 1 Billion
Established:1863-07-13
FDIC Insurance:1934-01-01
Holden By:U.S. Bancorp
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:3023, view all, view on map
Website:www.usbank.com
Total Assets:$467,322,170,000
Total Deposits:$359,151,957,000
Total Equity Capital:$48,280,440,000
Total Domestic Office Deposits:$332,018,368,000
Net Income:$1,698,967,000
Quarterly Net Income:$1,698,967,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:14%
Quarterly Return on Equity:14%
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Client Review

909 client reviews of U.S. Bank scored 2.5 out of 5.

Car Loan Application
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by janmac, Jul. 24, 2019

Desiree Mitchell at the Meijer/Florence, KY branch helped me on two different occasions with a loan for a car when I found myself without a vehicle due to flooding.
She was knowledgeable, friendly and one of the nicest young persons that I have met in a long time.


* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Florence Meijer Branch at Florence, KY
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Poor customer service today
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
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by Sunny17, Jun. 28, 2019

Today was my first experience of having poor customer service from a female teller.
When a customer nicely asks to break her $60 to “good” $5s, is it so hard of a request?  Is it so hard to reply, “I’ll see what I have and I can also check if we have good bills in the back.  Instead, I got, “This is all I have.”  

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Eastlake Branch at Chula Vista, CA
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Business owner
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
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by swann, May. 12, 2019

There is a Spanish speaking guy here who just stands around while customers have to wait. Also him & the other guy there talk out loud about customers saying he or she is a pain. I complained to them about having to wait while he just stands there doing nothing and he said im going to close your accts. I have been a customer with us bank for yrs. and these 2 guys are the worst employees I have ever seen.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Burbank Pavilions at Burbank, CA
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All Reviews...

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