U.S. Bank, Geneva Branch

Name:U.S. Bank, Geneva Branch
Full Service Brick and Mortar Office
Review:907 client reviews
Location:191 East Main Street
Geneva, OH 44041

Ashtabula County
View Other Branches
 
Phone:440-466-4691
Office Hours:Mon: 9:00 am to 5:00 pm
Tue: 9:00 am to 5:00 pm
Wed: 9:00 am to 5:00 pm
Thur: 9:00 am to 5:00 pm
Fri: 9:00 am to 6:00 pm
Sat: 9:00 am to 1:00 pm
Sun: Closed
Drive-up Hours:Mon: 8:30 am to 5:00 pm
Tue: 8:30 am to 5:00 pm
Wed: 8:30 am to 5:00 pm
Thur: 8:30 am to 5:00 pm
Fri: 8:30 am to 6:00 pm
Sat: 8:30 am to 1:00 pm
FDIC Cert:#6548
Established:1964-04-13


The Bank

Name:U.S. Bank
Concentration:All Other Specialization > 1 Billion
Established:1863-07-13
FDIC Insurance:1934-01-01
Holden By:U.S. Bancorp
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:3023, view all, view on map
Website:www.usbank.com
Total Assets:$467,322,170,000
Total Deposits:$359,151,957,000
Total Equity Capital:$48,280,440,000
Total Domestic Office Deposits:$332,018,368,000
Net Income:$1,698,967,000
Quarterly Net Income:$1,698,967,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:14%
Quarterly Return on Equity:14%
 More...


Client Review

907 client reviews of U.S. Bank scored 2.5 out of 5.

Business owner
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by swann, May. 12, 2019

There is a Spanish speaking guy here who just stands around while customers have to wait. Also him & the other guy there talk out loud about customers saying he or she is a pain. I complained to them about having to wait while he just stands there doing nothing and he said im going to close your accts. I have been a customer with us bank for yrs. and these 2 guys are the worst employees I have ever seen.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Burbank Pavilions at Burbank, CA
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Kudos to Shannen Killiany, North Olmsted Branch Asst. Mgr.
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by LenK, Feb. 27, 2019

As a retired Financial Planning Professional, I have 30+ years of experience dealing with clients and other financial professionals. Today I set up my third account at this branch. Ms. Killiany assisted me in this task for a second time in 5 years. She did so with great skill in a professional and very cordial, sincere manner. I rarely give out comments but felt that she more than earned my commendation. I hope the branch realizes what a gem they have in Ms. Killiany and rewards her accordingly.
Sincerely,


* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, North Olmsted Branch at North Olmsted, OH
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No disclosure of hidden fees
Overall Rating
Office Environment & Staff
Waiting Time
Other Services
by MandragoraMaggie, Feb. 26, 2019

I have had my personal and business accounts at this branch for over 20 years.  I was exploring the least expensive way to get money to an international vendor and was told the bank fee was $50.  I explained to the manager, Jorge Martinez, who did the wire, that I was wiring the funds to save the $200 bank fee associated with using my card.  I found out TOO LATE that the bank pads the conversion rate to make money...so my costs ended up more than twice what I was trying to avoid in the first place! Transparency definition at this bank seems to be "as long as the customer doesn't figure out, all is good!"  It never even occurred to me that they would do something like this without disclosing it, but they did.  They do SMILE while they take your money here, but they are snakes.  If you are going to wire money, it will cost you more than you think! Extremely disappointed.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Canby Branch at Canby, OR
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All Reviews...

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