U.S. Bank, Fitchburg Madison Branch

Name:U.S. Bank, Fitchburg Madison Branch
Full Service Brick and Mortar Office
Review:947 client reviews
Location:2961 Yarmouth Greenway Drive
Madison, WI 53711

Dane County
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Phone:608-270-4500
FDIC Cert:#6548
Established:1991-03-11


The Bank

Name:U.S. Bank
Concentration:All Other Specialization > 1 Billion
Established:1863-07-13
FDIC Insurance:1934-01-01
Holden By:U S Bcorp
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:2250, view all, view on map
Website:www.usbank.com
Total Assets:$582,252,757,000
Total Deposits:$477,431,873,000
Total Equity Capital:$43,046,920,000
Total Domestic Office Deposits:$455,311,177,000
Net Income:$3,162,255,000
Quarterly Net Income:$1,600,291,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:14%
Quarterly Return on Equity:14%
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Client Review

947 client reviews of U.S. Bank scored 2.5 out of 5.

Never a problem
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Pugguy, May. 16, 2016

I have been with this bank for over 7 years.  I've always been treated in a timely manner and with respect.  I have been through a few diffrent branch managers and they have all been fine.  Most of the staff know who I am and my name.  I'm always greeted and taken care of right away.  I find these reviews stating the bad customer service just not viable.  I have never seen this at this branch or any other.  I use a lot of the services here, loans, checking, credit ect.  All handled very nicely and professionally.  I will continue my banking with US Bank Fitchburg for years to come.  Thanks for all that you gals and guys do there.  It's always a pleasure.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Fitchburg Madison Branch at Madison, WI
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Crooks!
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by kcarly245, Sep. 17, 2012

I usually don't do this kind of thing, but I think it is important to know that US Bank as an entity is bad, but the service at this bank reinforced it 100% I stood at their "desk" where you wait to speak with a banker. No one helped, but there was one teller not helping a customer, an employee that walked right past me, and another two "bankers"/employees who were talking to each other at a desk. I was in plain sight of all of these employees!
I had to approach the teller who wasn't helping a customer that I needed to speak to a banker. I then was directed to their "lobby" to sit while I waited for a banker to help me. Keep in mind I was seated 20 feet from the two employees talking to each other at one of their desks, again I was in plain sight of all of these employees. When the two talking at the desk were finally done talking with each other (5 minutes later) I was approached by one of them. Super disrespecful!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Fitchburg Madison Branch at Madison, WI
6 of 11 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

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by madcitymaven 2013-10-16 17:33:51
this comment is dumb

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