U.S. Bank, Estes Park Branch

Name:U.S. Bank, Estes Park Branch
Full Service Brick and Mortar Office
Review:920 client reviews
Location:363 East Elkhorn Avenue
Estes Park, CO 80517

Larimer County
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FDIC Cert:#6548

The Bank

Name:U.S. Bank
Concentration:All Other Specialization > 1 Billion
FDIC Insurance:1934-01-01
Holden By:U.S. Bancorp
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:2979, view all, view on map
Total Assets:$473,138,169,000
Total Deposits:$364,531,324,000
Total Equity Capital:$49,034,976,000
Total Domestic Office Deposits:$342,652,693,000
Net Income:$3,520,631,000
Quarterly Net Income:$1,821,664,000
Return on Assets:2%
Quarterly Return on Assets:2%
Return on Equity:15%
Quarterly Return on Equity:15%

Client Review

920 client reviews of U.S. Bank scored 2.5 out of 5.

Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by shootingstarr22, Oct. 27, 2012

Oooooo.  Well I will say the only reason this branch got ANY stars is because the guy who opened my account was very friendly (right).  My complaints come when I made a special request as a new customer and as a brand new business in town and when I was contacted about my request the teller was incredibly rude and heard things I didn't say, which is not that big of a deal, but he went off and talked about it for soooo long and it wasn't even true, then he wouldn't even let me get a word in to correct him so we could move on to the ACTUAL issue.  When I did finally get a word in, he insisted that I was wrong and kept talking....and talked and talked, I tried several times to get a word in again but to no avail.  This teller/banker basically harassed me in the call making me feel like a number and telling me all the ways that they make money and that my new checking account was not one of them.  I'm brand new and have 60 days to open savings and hes making me feel like Im starving this poor billion dollar company because my new checking account doesn't make them money.  The worst part is when I told a friend about my experience they had the same complaint that they couldnt get a word in and they decided to give up and just let the guy talk, thats exactly what I did too.  Bottom line, I was not necessarily expecting my request to be fulfilled and I DEFINATELY was not expecting to be basically harrassed by a banker about my brand new status with them.  Unfortunately his efforts in making money off of me backfired and I will be seeking another local bank.  Worst customer service I've ever experienced.

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Estes Park Branch at Estes Park, CO
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