U.S. Bank, Ellisville Branch

Name:U.S. Bank, Ellisville Branch
Full Service Brick and Mortar Office
Review:890 client reviews
Location:15839 Manchester Road
Ballwin, MO 63011

St. Louis County
View Other Branches
 
Phone:636-391-0215
Office Hours:Mon: 8:30 am to 5:00 pm
Tue: 8:30 am to 5:00 pm
Wed: 8:30 am to 5:00 pm
Thur: 8:30 am to 5:00 pm
Fri: 8:30 am to 6:00 pm
Sat: 9:00 am to 12:00 pm
Sun: Closed
Drive-up Hours:Mon: 8:00 am to 6:00 pm
Tue: 8:00 am to 6:00 pm
Wed: 8:00 am to 6:00 pm
Thur: 8:00 am to 6:00 pm
Fri: 8:00 am to 6:00 pm
Sat: 9:00 am to 12:00 pm
FDIC Cert:#6548
Established:1974-11-15


The Bank

Name:U.S. Bank
Concentration:All Other Specialization > 1 Billion
Established:1863-07-13
FDIC Insurance:1934-01-01
Holden By:U.S. Bancorp
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:3151, view all, view on map
Website:www.usbank.com
Total Assets:$452,255,735,000
Total Deposits:$355,061,230,000
Total Equity Capital:$46,356,256,000
Total Domestic Office Deposits:$322,615,526,000
Net Income:$1,699,685,000
Quarterly Net Income:$1,699,685,000
Return on Assets:2%
Quarterly Return on Assets:2%
Return on Equity:15%
Quarterly Return on Equity:15%
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Client Review

890 client reviews of U.S. Bank scored 2.5 out of 5.

Doesn't pay to have military account
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by NMCB7, Jun. 13, 2018

Just found out all military accounts will start paying fees on checks and money orders. Moving all my money to another bank.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Klamath Falls Branch at Klamath Falls, OR
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Rudest people living on the planet.
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Jonandkate, Jun. 05, 2018

Alright so we have been with us bank for 8 years and they took 7 $36 overdraft fees out in 3 days. Obviously kinda out fault, but we wanted to talk to them about our options. So both the manager and branch manager were the most horrid people to deal with. Rude as all hell, talk to us like we were idiots, told us to go bank at ent, and told us to get out of the bank. Voices were never raised, we were just trying to work out a deal or something. Us bank is alright, but these horrible people at the canon city branch are the worst people I have ever had to deal with. Stuck up entitled old ladies. Get over yourself. And I see alot of other reviews saying g the same thing. Us bank, why dont you fix this issue? Rude people have NO use in the customer service industry. Thank you.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Canon City Branch at Canon City, CO
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Deposits & Withdrawals
Overall Rating
Office Environment & Staff
Waiting Time
by crazygrandma, May. 29, 2018

Today a friend tried to deposit $2500.00 into my account and was told that they could not accept cash. What? Since when does a bank not take cash. He followed their instructions, obtained a cashiers check and made the deposit. I went to the bank (different city) and tried to withdrawal the $2500.00 and was told I could only get $570.19. They said they have to wait for the cashiers check to clear. I'm confused!! Isn't a cashiers check the same as cash? And why can one NOT deposit cash into ones account? On top of that the Branch Manager Richard Rojas had the nerve to tell me that one of the reasons for the hold was that there had been no activity on my account for 3 months. Seriously? The fact that a bank refuses to deposit cash, insist on cashiers checks and them holds the account holders funds for 1-2 days is absolutely wrong. You are not a bank as long as you do business this way. I will close my account tomorrow as stated because they refused to close it today.
Katherine Legault

* this reviewer has be with this bank for 3 - 10 years
* this review was made on U.S. Bank, Bakersfield Branch at Bakersfield, CA
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Meramec Valley Bank, Ellisville Branch (0.3 miles)
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First Bank, Ellisville Branch (0.3 miles)
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Great Southern Bank, Ellisville Branch (0.6 miles)
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Bank of America, Clarkson Branch (0.8 miles)
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Regions Bank, Ellisville Branch (0.8 miles)
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