U.S. Bank, EDWARDS BRANCH
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957 client reviews
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| Name: | U.S. Bank |
| Concentration: | All Other Over 1 Billion |
| Established: | 07/13/1863 |
| FDIC Insurance: | 01/01/1934 |
| Holden By: | U S BCORP |
| Charter Class: | Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC) |
| # of Branches: | 2301, view all, view on map |
| Website: | www.usbank.com |
| Total Assets: | $650,658,504,000 |
| Total Deposits: | $524,697,711,000 |
| Total Equity Capital: | $61,526,628,000 |
| Total Domestic Office Deposits: | $517,223,585,000 |
| Net Income: | $5,862,096,000 |
| Quarterly Net Income: | $950,209,000 |
| Return on Assets: | 1% |
| Quarterly Return on Assets: | 1% |
| Return on Equity: | 10% |
| Quarterly Return on Equity: | 6% |
| More... | |
Client Review
957 client reviews of U.S. Bank scored 2.5 out of 5.
Terrible Customer Service - Greedy Fees
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by rmurphyco, Apr. 29, 2011
For a bank that prides themselves on "5 Star Service," I have never encountered any establishment that is so happy to lose a long-standing customer over a paltry sum. When I opened my account four years ago, I declined overdraft coverage and asked that instead my account not be permitted to be in the negative balance (bounce checks, decline card, etc.) To my surprise, I recently found myself in the negative after the bank allowed a transfer to go through with a total of $141 of overdraft/negative balance fees.
After a nightmare string of conversations with their 800 number, I went to the Avon branch to speak with a representative who called the Edwards office and confirmed that they would remove all fees. Two days later, I receive a call from the Edwards Branch Manager, Mickey Barros, who informed me that as a courtesy they would refund half of the charges. Despite the circumstances in which I opened my account, and despite that I had been told by his staff two days earlier that all charges would be removed, he claimed, “that was all they could do.” I then asked, “are you saying that US Bank will gladly lose a customer over $70,” to which he (in so many words) replied yes.
Do NOT bank with US Bank. Starting with the summer of 2011, they will be charging for all checking accounts (with a few loophole tactics – read the fine print); it is just the beginning of the greedy unwaivable fees.
*To be fair, after this incident I called the regional manager and all charges were removed. I would still opt for a bank that was less of a hassle.
* this review was made on U.S. Bank, Edwards Branch at Edwards, CO
4 of 7 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby rmurphyco, Apr. 29, 2011
For a bank that prides themselves on "5 Star Service," I have never encountered any establishment that is so happy to lose a long-standing customer over a paltry sum. When I opened my account four years ago, I declined overdraft coverage and asked that instead my account not be permitted to be in the negative balance (bounce checks, decline card, etc.) To my surprise, I recently found myself in the negative after the bank allowed a transfer to go through with a total of $141 of overdraft/negative balance fees.
After a nightmare string of conversations with their 800 number, I went to the Avon branch to speak with a representative who called the Edwards office and confirmed that they would remove all fees. Two days later, I receive a call from the Edwards Branch Manager, Mickey Barros, who informed me that as a courtesy they would refund half of the charges. Despite the circumstances in which I opened my account, and despite that I had been told by his staff two days earlier that all charges would be removed, he claimed, “that was all they could do.” I then asked, “are you saying that US Bank will gladly lose a customer over $70,” to which he (in so many words) replied yes.
Do NOT bank with US Bank. Starting with the summer of 2011, they will be charging for all checking accounts (with a few loophole tactics – read the fine print); it is just the beginning of the greedy unwaivable fees.
*To be fair, after this incident I called the regional manager and all charges were removed. I would still opt for a bank that was less of a hassle.
* this review was made on U.S. Bank, Edwards Branch at Edwards, CO
4 of 7 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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