Full Service Brick and Mortar Office
Review: 2.5star947 client reviews
Location:1382 East Prairie Avenue
Des Plaines, IL 60016

Cook County
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FDIC Cert:#6548

The Bank

Name:U.S. Bank
Concentration:All Other Over 1 Billion
FDIC Insurance:01/01/1934
Holden By:U S BCORP
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:2241, view all, view on map
Total Assets:$591,210,893,000
Total Deposits:$484,184,722,000
Total Equity Capital:$42,071,990,000
Total Domestic Office Deposits:$454,841,825,000
Net Income:$5,041,909,000
Quarterly Net Income:$1,879,654,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:15%
Quarterly Return on Equity:18%

Client Review

947 client reviews of U.S. Bank scored 2.5 out of 5.

Using Western Union at U.S. Bank
 2star Overall Rating
 2star Interest Rate and Cost
 5star Office Environment & Staff
 2star Waiting Time
 1star Other Services
by markk1874, Jun. 04, 2015

I wanted to send $300 to Nigeria. The man was a missionary many in my Christian fellowship knew and some had visited and worked with over the years. U.S. Bank offers money transfers through Western Union, but when I tried to send this missionary $300 I found that it was blocked and returned because Western Union thought it was a scam. Because Western Union blocked the transfer, U.S. Bank decided all my accounts should be closed. There was no discussion to change their view, even though I told them I knew this man for years and trusted him. The fraud department of the bank gave me one option... close all my accounts... immediately. No access to the accounts. No deposits allowed into the accounts. All outstanding checks were returned. It was a financial nightmere for trying to send a friend $300 that was blocked and never sent. Up until this experience I had a good relationship with US Bank personnel at this branch and an excellent credit rating, but it didn't matter. I was forced to close all my accounts. It still leaves a bad taste.I tell my friends about it and encourage them to bailout before it happens to them. I have a new bank and they are glad to have me as a customer.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Des Plaines Branch at Des Plaines, IL
6 of 7 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

1 comment. Add a comment

by jud7eh9cc 2015-06-09 15:33:02
I will never use US BANK ever again... I can't get any answers to what I need. I really thought this was a bank. Customer service is a joke.

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