U.S. Bank, Des Moines Westown Branch

Name:U.S. Bank, Des Moines Westown Branch
Full Service Brick and Mortar Office
Review:947 client reviews
Location:3738 Westown Parkway
West Des Moines, IA 50266

Polk County
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Phone:515-224-4323
FDIC Cert:#6548
Established:1980-10-13


The Bank

Name:U.S. Bank
Concentration:All Other Specialization > 1 Billion
Established:1863-07-13
FDIC Insurance:1934-01-01
Holden By:U S Bcorp
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:2250, view all, view on map
Website:www.usbank.com
Total Assets:$582,252,757,000
Total Deposits:$477,431,873,000
Total Equity Capital:$43,046,920,000
Total Domestic Office Deposits:$455,311,177,000
Net Income:$3,162,255,000
Quarterly Net Income:$1,600,291,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:14%
Quarterly Return on Equity:14%
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Client Review

947 client reviews of U.S. Bank scored 2.5 out of 5.

horrible customer services teller is very rude
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Gmendoza0407, Nov. 16, 2022

we were there yesterday 11/14/22 and the skinny hispanic teller was no help and was very rude against us and other lady the show up the change her address, she didn’t want to help us so we took our business somewhere else, we went to o other bank the the service was exceptional, we will not be coming back to US bank in columbus,Ne

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Columbus Branch at Columbus, NE
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Scam Thwarted!
Overall Rating
Other Services
by RichardS, Oct. 28, 2022

I want to thank US Bank, Des Peres MO branch and especially Kate Johnston-Adams for their help in guiding my elderly mother through the prevention of a scam she was unknowingly about to participate in. She came to the branch prepared withdraw a large sum of money to payout on what was in reality a scam phone call. The branch asked questions, assured her it was a scam, not to follow through with at and then alerted family members. I greatly appreciate their help. Who knows what would have happened when the cash was handed over. Well Done US Bank!

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Des Peres Branch at Saint Louis, MO
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Staff is knowledgeable, helpful, and friendly
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by SoaringFalcon, Sep. 15, 2022

Office staff is knowledgeable and helpful.
Tellers are also friendly & helpful.  
Wait times are shorter than at a "competitor" with a similar name.
Drive-up window is open; unlike a "competitor" with a similar name.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Naperville Branch at Naperville, IL
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