U.S. Bank, Review

Don't go thru drive-thru on Saturdays!!
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by Gy29, Mar. 11, 2013

We have a business account with us bank and on week days we go to the main branch to do our deposits.  Only on Saturdays we go to the camp Robinson branch to make cash deposits.  In the beginning like the first two times that I have gone thru drive-thru...the lady said my deposit was short a dollar...which ok it's just a dollar.  Then after awhile the same lady says your deposit is short $100 dollars.  Now before we take the money we count it three times.  So since this incident.. We started taking pre-cautions and we have two separate people count it before we take the deposit, and we count it right before we go to the bank.  So it happens 2 more times.  When we make a complaint they say their drawers came out correct and they promise to further investigate the issue, but never really do anything further.  So I stopped going to that particular branch.  Well because I am pregnant, my father has been going and because camp Robinson is more convenient he has been making the Saturday deposits.  And Friday night my mother counted the money 3 times before putting it into the deposit bag.  And Saturday morning, our customers brought counterfeit money in so my father wanted to make sure there was none in the deposit, so he went through each $100 dollar bill and made sure there was not any counterfeit money mixed in and counted the deposit several times before he took it to the bank.  He gets to drive thru and says the lady counts money and says sir there is a one dollar bill inside the $100 dollars...and he says there is absolutely no way that is possible I personally counted that money and checked every bill.  He calls the police and the police say they can't do anything about it.  Then on Monday he goes and talks to the assistant manager there and she says the money came out right at the end of the day! ( now of course it's going to come out right if the person is stealing) so we asked did you check the cameras? She says I'm sorry but only corporate can heck the cameras.  So my father goes to the main branch and talks to this guy and he says they will further investigate the situation.  ( now we now what that means)...bc we have been told that before!!!  We have been in business with us bank for over 10 years.  This seems ridiculous!!  Also I want to mention a incident that happened to a friend at the McCain blvd branch next to red lobster about 3 years ago.  The guy clerk stole almost 90,000 from this friends account and he finally got caught about a year later and now is in federal prison.  I know the bank is not at fault for some people's action but when a loyal customer complains they should seriously look into the situation bc certain individuals are not always honest people!

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Levy Branch at North Little Rock, AR
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Car loan paid but auto deduct from another checking account still deducted
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by RayHe, Mar. 11, 2013

I went to branch to pay off my car loan. I told the bank person (think it may have been the manager) that I had auto deduct for this loan and wanted to make sure the auto deduct would not take place since I was paying off the loan. I paid off the loan on 3/5 and auto deduct was due 3/8. I told the bank person this. She assured me that the auto deduct would not take place on 3/8. I just checked and the auto deduct did deduct on 3/8. I called the branch and was told they were sorry. So am I...since I did not want to have to deal with this situation. The branch said that I won't get the payment back from US Bank for about a week or more.     

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Fort Thomas Branch at Fort Thomas, KY
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Upset Customer
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by MC72, Mar. 08, 2013

Unfortunately this branch is never willing to work with a customer in case of an emergency.  Your better off going to the US Bank in the Albertson store in La Habra for great customer service.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Hacienda Heights Branch at Hacienda Heights, CA
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BAD CUSTOMER SERVICE
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by Shamly, Mar. 05, 2013

Date - 03.04.2013

Re. TO WHOM IT MAY CONCERN.

I and my friend went to bank this evening to transfer some money. I had to stay for an hour in the queue and 30 minutes for the transaction. Which should have taken only 5 minutes elsewhere. Ingrid Ruiz(Bank Representative) was rude and not helpfull for the most part. She did  not know how to do the transfer and was running back and forth. At the end of the transaction, I asked her to give me the manager's contact no. and she threw her business card on the table. I felt really humiliated. Then, I started talking to my friend in my native language. She had a problem with that as well. She told me that we were talking about her in our language. Which is absolutely wrong though it is true that we were discussing about the bank services. HOW WIERED THEY ARE. A PERSON HAS TO WAIT FOR AN HOUR AND THEN AWESOME BEHAVIOUR FROM THE BANK REPRESENTATIVE. I want to mention all the readers. Please don't expect good customer service from this branch.  

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Canoga Park Ralphs Branch at Canoga Park, CA
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Branch Manager slow and unresponsive
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by Aitch, Feb. 28, 2013

long time to get resolution of USBank error and mishandling of situation.  problem going on > 6 months is simple credit reporting correction.  Messages left, not returned. Must call often and be explicit about what should be accomplished.  Still unresolved.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Everett Branch at Everett, WA
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I strongly hate this us bank!
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by Hate, Feb. 24, 2013

I set up my account in 2009. Since then everything was easy going but then this year. Mad me angry and traumatized by this experience. What had happen was my brother had sent me about 3000 dollar at the bank. So I went to withdraw from the counter from a lady. She had to go approve the amount and she went to the back to grab the money she split thenamount in half in both her hands. She put her right hand with half the money on the counter and the other half in the draw. She didn't count loudly enough for me to hear.. So I was like okay maybe she got the right amount. So I recounted after I step away a few step away from the counter and started counting. I was 1000 dollar short. Thing is I didn't walk out. I was still in the bank. So I walk up to the counter and told her I was 1000 dollar short. She said she counted right. So I was like okay well can I talk to the manager which was an old man in his 50s I guess and he said to sit where their " tiny" lobby. So he check their total balance at the counter to recount. He then came up to me that they had the right amount in the draw so they don't know where that 1000 dollar went. I was like are you kidding me. How can it be the right amount if I was 1000 dollar short. It can't be. So he said that he can't do anything about the situation. So while he was telling me about this. He was giving me rude gesture. I can tell when some is giving me rude gesture. He was literally giving me rude gesture. I know for sure he expected me that I stole the money because he was trying to make me feel that it was my fault. I pour all my stuff in my bag all over the lobby. I was like does this look like I stole the damn money. So i told him. "I didn't walk out the damn bank and u suspect me of taking the money. Is this how you guys treat customer? Trying to make them feel intimidated so you guys can steal their money." So he said he can't do anything about it. So I ended being at the bank for 3 hours because I was traumatized by this experience so I told him that I want to request someone to at their main office to check the camera who's fault was it and if they still haven't found my money I will take them to court. So I deposit the money back which was a 1000 dollar short. I walked out pissed off. So I got home for about thirty minute and they called me back that they found it. So when I went back. I ask them where did they find the money. Since the manager told me that it was the right amount at the counter. He deflected my question and said instead that he was " sorry and he didn't mean to be rude." Oh please. You weren't rude. I suggest you to be retire from a job you hate sir. I can tell that u were rude to me and giving gesture that I stole the money. Last of all I closed my account. After all the bull crap I went through and be traumatized I hate this bank and the manager that was working there.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Oroville Branch at Oroville, CA
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CEO
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by sagyan, Feb. 21, 2013

I have a business account with this bank.  I initially opted to open an account in this bank due to their close proximity to my business.

There were red flags right from the start which I chose to ignore because the staff were nice and apologetic.  The problems started when I opened a business account and wanted to tie my merchant account to the same business account so that the credit card transactions are deposited daily into that account (my business generates about $40,000 a month in credit card transactions).  After submitting the necessary forms I was assured that everything is taken care of.  A week later when I realized no funds were being deposited into the account I contacted the person who helped me setup the merchant account to see why funds are not being deposited.  His response was here's an 800 number you can call to get your merchant account setup.  To make a long and frustrating story short it took 3 weeks, 4 sets of documents  and numerous hours of my time to finally get this resolved.

Recently I converted my company from a partnership to an LLC.  I needed to set up a new account under the LLC and have the merchant account funds deposited into the new account.  Again it took 3 frustrating weeks and numerous hours of my time to get this accomplished.  I transferred all the funds from the old account to the new account and instructed them to close the old account.  a few weeks later they charge the old account (with zero balance) the credit card processing fees which causes the account to have a negative balance and as a result they start charging weekly overdraft fees and add them to the negative balance.  After two months of this I get a nasty letter from their headquarters threatening me that unless I took care of the negative balance by making a deposit they will refer my account to collections and credit reporting agencies.  By now they have tagged on additional $250 in overdraft fees.  This is a bank that I visit two to three times a week to make deposits and get change and no one in the branch has a clue on what is happening.  When I contacted one of the managers about the letter they said I did not contact them soon enough for them to do much about it except perhaps waive one or two weeks worth of fees.  Trying to explain the situation to them and is like talking to robots who are programmed to only respond with "there's not much we can do".

It is obvious that this bank values quantity over quality. They don't care about providing "real" customer service.  The people at the branches are completely powerless (and clueless) to do anything other than accept your deposits and a few other minor transactions such as cashing a check issuing a cashier's check, etc.  Beyond that if you are looking for a bank to look out for your interests... look elsewhere.


* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Escondido Branch at Escondido, CA
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Criminal Activity
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by Zarathustra, Feb. 21, 2013

I made a large deposit via check at their drive through ATM, which cleared, but within days the account information had been compromised and I was the victim of a felony theft from my account. This is a card I have NEVER swiped at a retailer or used online, it is simply a holding account to back up my main household account. Whether they had an illegal card reader attached to their drive-through ATM or there are criminals working at this branch, I can't be sure. Either way, it's a complete betrayal of trust and in no way a coincidence.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Maplewood Branch at Saint Paul, MN
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This one is the worst U.S Bank ever.....
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by mkbs, Feb. 20, 2013

I have a business account with US bank for 10 years.  I was waiting 30 minute yesterday.  Sure there was a merchant line but the old manager asked me to stay other line because she was busy working on something else then when some lady were show up and she suddenly asked her to stay on merchant line and help her right away... I felt so bad and I will not to go back to this bank again.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Newberg Branch at Newberg, OR
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ATM took my cash, didn't register a deposit, and no one will help me.
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by kempt009, Feb. 18, 2013

The ATM in the back area of this bank clearly states that it accepts cash deposits of up to 50 bills at once.  I inserted 30 bills for deposit, and the machine rumbled for awhile before spitting out 5 or so of the bills I put in, and gave me an error message.  When I called US bank about this, they transferred me to Bremer because my account is with them.  I was told that because the broken ATM didn't register a deposit that there was nothing they could do for me.  As it stands, the US bank has stolen around 100$ from me.  YOU HAVE BEEN WARNED.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Edina 50th Street Branch at Minneapolis, MN
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Mrs R Smith
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by UnsatisfiedClient, Feb. 09, 2013

TERRIBLE CUSTOMER SERVICE!  I applied for a loan and jumped through all the hoops to even apply.  Open an account, direct deposit, apply for credit card etc...  Loan is declined for credit inquiries (from US Bank) length of time as client and the revolving credit I was told to apply for.  I have no debt, dual income, great credit...  I never got a call about the declined loan.  I will never use this bank again!

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, 44th Avenue Branch at Lynnwood, WA
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Owner
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by waver123, Feb. 04, 2013

This branch is terrible!  Can not even do deposits correctly! Service is awful!  Be prepared to waste an hour waiting in line for an incompetent teller to screw up your money requests. This branch has REALLY gone downhill.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Farwell Branch at Milwaukee, WI
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This bank stole $200 from my deposit
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by JeffGoodSmith, Jan. 31, 2013

I set up my checking account with US Bank in 2004, and it's been my primary checking account ever since then (direct deposit, etc) even though they have a lot of outdated practices (overdraft notifications are sent through mail, etc).  Either way, I considered myself a loyal customer.  After a set of backlogged checks got cashed at once in a situation way more complex and boring than is worth getting into, I had overdrafted.  I discovered this through arbitrarily checking my account (they never let me change my mailing address, so my over-draft notification was being mailed to an old address).  I caught it pretty fast, but wanted to bring my account back into the black, so I went to my primary savings account (a different bank, about 3 blocks away from this location) and took out a chunk of money so I could get my checking account up to a healthy buffer.

I get the money in cash, take the envelope of money straight to this branch, and (this was my mistake, apparently) I deposit it through the ATM (I was late for work at this point so I was in a rush.)  I was a bit upset when I checked my account a few days later to see they listed my $1000 deposit as $800.

At this point, I complain via twitter (snarky message, "no one go here they steal from you" etc).  I get a response from their social media department, they ask for my phone number and give me a call.  They say they'll get the gears in motion and "investigate the situation."  A week later, to no fanfare, I get a letter (at my old address, had to collect it) saying "We looked into the situation and decided we were correct."  So at this point, there's still $200 in limbo of my money that US Bank, somehow, lost, and of course placed the blame on me.

I don't really like having my bank steal from me (might seem a bit reactionary, but I gave them a certain amount of money, and they lost a chunk of that and didn't make the difference, so I think it's an apt descriptor).  I called the customer service line again, had them re-open the investigation (saying, in as plain terms as possible, "I know I gave you $1000.  You then took $800.  And now there's $200 I don't have") and they re-opened it, and had the branch manager of this location call me.  He says that they will get back to me after they look into it.

The next day, the branch manager calls me to say, "So, I understand you needed assistance closing your account with us?"

After 8 years, US Bank stole $200 from me (might seem insignificant for some, but definitely NOT an insignificant amount for me) and when I said, "I'm not appreciating the way I've been treated in this situation, I might as well close my account" the manager of this branch just said, "Well, sir, in our opinion you only deposited $800.  So how can I help you close your account?"

Needless to say, I'm never going to US Bank.  And I'm trying to do my best to warn anyone else who would ever want to trust A: the bank and B: their ATMs.   

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, The Rookery Building Branch at Chicago, IL
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Worst U.S. Bank
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by badgers, Jan. 30, 2013

If I could give them zero star, I would. I've never written a review before, up until today after having the worst customer service experience of my life. The young female bank teller at this Madison location was beyond rude. She was very condescending and did not know what she was doing. She couldn't even greet me with a nice hello or a nice farewell. The least she can do is show some respect for her customers. Definitely not returning to this location unless they hire some new, competent workers.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, University Square Madison Branch at Madison, WI
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Worst bank in Albuquerque-take business elsewhere
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by dispelasedcustomer, Jan. 25, 2013

Had an EIGHT YEAR OLD! address on an account and made no effort to contact by phone.  Pulling al my business to a local bank; no effort to answer thephone - rings and rings - no answer; then "leave a message" that is not returned!     

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Montgomery Blvd Branch at Albuquerque, NM
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Horrible Communication
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by aagsal, Jan. 23, 2013

Nobody picks up their phone. I had to call customer service and when they finally picked up, the banker told me that the manager would call me back before the end of the day. Guess what, they never called back. I had to go personally on a Saturday. I met Aga, the assistant manager. She was alright with assisting me. She said she'd call me after she gets in touch with the manager regarding my account concerns. And until now there is still no sign of them. I'm done! Pulling out all my accounts. Very disappointed customer here! I've been with TCF Bank and Citi for 8 years and no problems with them at all.

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Milwaukee Avenue Branch at Chicago, IL
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Dishonest employee Ann Vandehey
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by LiedToCustomer, Jan. 09, 2013

I am posting a review over the business ethics, dishonesty and complete lack of integrity that your employee Ann Vandehey shows, I have sent letter to her and her supervisors that have gone ignored.  This employee has made misleading promises and has issues with personal honestly and has shown no personal integrity.  I would warn anyone speaking to her to leave, and if needed to do business with US Bank, proceed to another branch.  Hopefully one that has higher standards and holds it employees accountable and to any form of standard.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Oregon City Branch at Oregon City, OR
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Poor Service at Westwood branch
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by LANative, Jan. 02, 2013

What a horrible branch this has become.  My mother and I have done business with this branch since the 1990's and it was terrific then but has gone downhill.  Today we went to get into her safety deposit box and the teller after checking our ID's and having us sign said my mother's signature did not match.  My mother has a health condition that makes her hands and head shake but when you compare the signatures they were clearly done by the same person.  After several minutes of yelling and another signature they finally approved her.  The teller was discriminating against my mother because of her health issues.  Don't bank here if you want to be taken care of in your old age!

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Westwood Branch at Los Angeles, CA
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Refused Service to Business Customer
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by ApDan, Dec. 28, 2012

I was trying to deposit, one of my customer check in my business account, at US Bank and teller Jeremy told me to go to another bank he would now help me. I was shock that US Bank would hire a person to work for them like this guy. Location in Von store Upland, CA Branch.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on U.S. Bank, Upland Branch at Upland, CA
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Mr John
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by mrJohn, Dec. 21, 2012

This branch can't solve problems can't answer questions


* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Panorama City at Panorama City, CA
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