Full Service Brick and Mortar Office
Review: 2.5star955 client reviews
Location:5891 W Craig Rd
Las Vegas, NV 89130

Clark County
View Other Branches
FDIC Cert:#6548

The Bank

Name:U.S. Bank
Concentration:All Other Over 1 Billion
FDIC Insurance:01/01/1934
Holden By:U S BCORP
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:2330, view all, view on map
Total Assets:$669,902,786,000
Total Deposits:$534,522,713,000
Total Equity Capital:$60,547,351,000
Total Domestic Office Deposits:$526,741,722,000
Net Income:$3,291,119,000
Quarterly Net Income:$1,482,631,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:11%
Quarterly Return on Equity:10%

Client Review

955 client reviews of U.S. Bank scored 2.5 out of 5.

I don't see how they have any customers left - ZERO STARS Rude, Condescending, non- helpful discriminating
 1star Overall Rating
 1star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by Chrisokla40, Oct. 17, 2015

US Bank advertises :

Our online application is fast, simple and completely secure.

- Fast   Five minutes is all it takes to open a checking account online.

- Simple Use a credit or debit card to make your opening deposit.

I moved to Vegas August 13, 2015 and found a house with my boyfriend on September 13, 2015.

Since my bank does not have branches in Vegas I felt that opening a local checking account would be beneficial.  I decided on US Bank as they are close to my house and in a grocery store (Smith's), which I frequent.  

So I opened account ******2299 online on Thursday October 1, 2015.

On October 2nd I deposited a check for $28.50 for my opening deposit at the Jones Branch North Las Vegas NV.

On October 13th I received my US Check Card at address where I reside.

I went to Branch showed my Oklahoma Drivers license and activated the bank card and set my pin.  

I was not advised of any issues with the account.

This is where the nightmare begins:

I received call from US Bank (Carol) on October 14th at 6:45 pm advising my account is on hold
pending further verification and I am not able to use it.  

I asked to speak to supervisor and was advised he is gone for the day.  I requested call back for the next day.

No call back occurred.

I called US Customer Service the next day October 15th, and they called the Jones North Las Vegas Branch and I was told a call back would occur within 45 minutes from Branch Manager.

No call back occurred.

I received 2nd letter from US Bank with my pin number for the debit card at my North Vegas Address.

Next day October 16th I called District Manager Malcolm M. at 11:45 AM and left a message with the issue my main
concern being that non of the promised callbacks ever occurred.

Again no call back occurred (3rd attempt).

Today October 17th I went to the branch in Las Vegas with my Lease, my boyfriend, who is on the lease with me
plus a gas bill and a phone bill a well as both letters US Bank send me showing my address.

I am on the lease, but as I was not working yet the utility bills are in my boyfriends name.

The clerk was going to remove the hold based on the lease when he was approached by a female Manager.

Next thing I was told that they had to 'verify the lease'.

The female Manager did not wear a name tag so unfortunately I do not know her name.

She was very rude and contracending (yes not letting people talk and if they talk by having to interrupt you
or having to raise their voice not addressing their concern and act like they have not spoken and look at them like they are misbehaving children is considered being rude) which leads me to believe it is the same
Lady I spoke to on the phone which would be Carol who was also rude and contracenting.

She stated that North Vegas is a high fraud Area which is the reason why there was a hold put on my account as I have an out of state drivers license.

I asked

a) wouldn't US BANK know I have an out of state license when I fill out the online application ? - like when you enter the state and the number and your address

b) Why was I NOT told Monday when the Representative had my out of state in his hand and set my pin that additional verification is needed?

c)  I have no checks and no overdraft protection - how exactly can I defraud US Bank?

She addressed none of my questions and with a sneer she also mentioned that I had called the district manager, so
apparently he called the branch, but never called me back.

Due to the rudeness and disrespect I have chosen to close my account which the female Manager acted
like she couldn't wait to do so.  

My impression is that if she does not like you you won't bank there.

After the first call I researched US Bank and I was amazed how many hundreds negative comments there
are and only very few positives (mostly employees?).

Bottom Line:

- you can open an account maybe in 5 minutes online, but don't count on getting to use it

- any funds deposited may be held hostage, so don't deposit money you can't spare

- it is very clear that Management does not care about customers and will go out of their way to harass you and take vindictive action.  YES not returning calls is equal to not caring - from Tuesday to Saturday noone returned my calls ... 3 different Manager/Supervisor, Branch Manager, District Manager.

- Asking for supervisors, Branch Managers and District Managers will get you absolutely no where except a smirk from the help about which you are calling about.

If I would have seen all the negative feedback BEFORE the fact I would have NEVER Opened an account here.

I am 44 year old hard working and was treated like a common criminal and frankly I do not appreciate it.

 READ the comments ...  one one star rating after the next ...  I guess they are all wrong?

Rude Condescending, non helpful discriminating.

In Germany we have a saying ...  Ohne Spesen nichts gewesen meaning other than expenses nothing happened.

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Craig & Jones Branch at Las Vegas, NV
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Craig & Jones Branch in North Las Vegas is WONDERFUL!
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by AnnandJordan, Dec. 10, 2012

I was surprised at the many negative reviews on US Bank,  but then i noticed they are not talking about the US Bank on Craig and Jones in North Las Vegas!

We have been banking with US Bank for over 2 years now and we are continuously impressed with the small town personal service. Many of the tellers know us by name (and us them). Everyone in the bank is personable and friendly.
We are especially impressed with JOVONNE CARSON the best Branch Manager ever. She goes out of her way to help up us with anything we need and is very professional. Everyone at the bank is top notch including Dale, Lisa, Charnea and Joanna. Other Branches should be trained by THIS BANK! I should add that I USED TO bank with Wells Fargo and will NEVER go back to them. We can't say enough great things about US Bank in North Las Vegas.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on U.S. Bank, Craig & Jones Branch at Las Vegas, NV
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